4/10 Poor
Rachel
30 Aug 2024
Liked: Cleanliness
Only stayed one night after an event.
When I arrived at 11am a drunk and incoherent patron made his way to the lift and I let him go first because I was not comfortable riding with him, he could barely stand and I was only assisted by a bar staff who got off shift and got the man into the lift. Perhaps security is needed for that time of night?
Room/facilities in the room were great can’t fault. However upon checkout I have been charged $4 for a chocolate bar I did not have! I have contacted the hotel via Expedia first to ask what the charge is for, and then requested a refund as I did not have the chocolate and had zero reply to the refund request a week ago. It’s stupid chasing up $4 but it’s the principle.
Rachel
Stayed 1 night in Aug 2024