Shangri-La Sydney

5.0 star property

Choose dates to view prices

Photo gallery for Shangri-La Sydney

2 restaurants, breakfast served
2 restaurants, breakfast served
Exterior
Exterior
Premium bedding, in-room safe, desk, blackout curtains

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Parking available

Explore the area

Map
176 Cumberland Street, The Rocks, NSW, 2000
  • Circular Quay
    ‪10 min walk‬
  • Sydney Harbour Bridge
    ‪12 min walk‬
  • Sydney Opera House
    ‪16 min walk‬
  • Sydney, NSW (SYD-Kingsford Smith Intl.)
    ‪24 min drive‬

Room options

Deluxe Opera House, Room, 1 King Bed, City View

  • City view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

Deluxe Opera House, 2 Single Beds, City View

  • City view
  • 40 sq m
  • Sleeps 3
  • 2 Single Beds

Executive Opera House City View 1 King

  • City view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

Executive Opera House City View 2 Twins

  • City view
  • 40 sq m
  • Sleeps 3
  • 2 Single Beds

Executive Darling Harbour 2 Twins

  • Bay view
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds

Horizon Opera House City View 1 King

  • City view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

Executive Sydney Harbour View 2 Twins

  • Harbour view
  • 50 sq m
  • Sleeps 3
  • 2 Single Beds

Executive Darling Harbour 1 King

  • Bay view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

Horizon Suite, 1 King Bed, Lounge Access Tower High Floor

  • Harbour view
  • 87 sq m
  • Sleeps 3
  • 1 King Bed

Horizon Premier Sydney Harbour 1 King, Lounge Access, High Floor

  • Harbour view
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

Executive Sydney Harbour Suite 1 King

  • Harbour view
  • 83 sq m
  • Sleeps 3
  • 1 King Bed

Ambassador Suite, Lounge Access, High Floor

  • City view
  • 105 sq m
  • Sleeps 3
  • 1 King Bed

Royal Suite, Business Lounge Access, Harbour View (High Floor)

  • Harbour view
  • Sleeps 3
  • 1 King Bed

Presidential Suite, Business Lounge Access, Harbour View (High Floor)

  • Harbour view
  • Sleeps 3
  • 1 King Bed

Suite, Business Lounge Access, Harbour View (Governor, High Floor)

  • Harbour view
  • 114 sq m
  • Sleeps 3
  • 1 King Bed

Executive Sydney Harbour View 1 King

  • Harbour view
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

Premier Harbour Bridge King Room

  • Harbour view
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

Harbour Bridge Suite 1 King

  • Partial sea view
  • 83 sq m
  • Sleeps 3
  • 1 King Bed

Horizon Darling Harbour 1 King

  • Bay view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

Horizon Sydney Harbour View 1 King

  • Harbour view
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

Horizon, Sydney Harbour Suite, 1 King Bed, Lounge Access, Harbor View High Floor

  • Harbour view
  • 83 sq m
  • Sleeps 3
  • 1 King Bed

Deluxe Darling Harbour 1 King

  • City view
  • 39.7 sq m
  • Sleeps 3
  • 1 King Bed

Deluxe Darling Harbour 2 Twins

  • City view
  • 39.9 sq m
  • Sleeps 3
  • 2 Single Beds

Horizon Club Spa Suite 1 King, Lounge Access, High Floor

  • Bay view
  • 77 sq m
  • Sleeps 3
  • 1 King Bed

Deluxe Harbour Bridge King Room

  • Partial sea view
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

Deluxe Harbour Bridge Twin Room

  • Partial sea view
  • 50 sq m
  • Sleeps 3
  • 2 Single Beds

Grand Premier Sydney Harbour View 1 King

  • Harbour view
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

Executive Opera House City View Twin Room

  • Sleeps 2
  • 2 Single Beds

Executive Sydney Harbour King Room

  • Sleeps 3
  • 1 King Bed

Grand Premier Sydney Harbour Room

  • Sleeps 3
  • 1 King Bed

Premier Harbour Bridge Room

  • Sleeps 3
  • 1 King Bed

Horizon Club Sydney Harbour Room

  • Sleeps 3
  • 1 King Bed

Deluxe Harbour Bridge King Room

  • Sleeps 3
  • 1 King Bed

Horizon Club Opera House City Room

  • Sleeps 3
  • 1 King Bed

Horizon Club Spa Suite

  • Sleeps 3
  • 1 Queen Bed

Deluxe Opera House City View Twin Room

  • Sleeps 2
  • 2 Single Beds

Executive Sydney Harbour Suite

  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed

Horizon Club Sydney Harbour Suite

  • Sleeps 3
  • 1 King Bed

Deluxe Opera House City View King Room

  • Sleeps 3
  • 1 King Bed

Presidential Suite

  • Sleeps 2
  • 1 King Bed

Horizon Club Darling Harbour Room

  • Sleeps 3
  • 1 King Bed

Deluxe Darling Harbour Twin Room

  • Sleeps 2
  • 2 Single Beds

Executive Opera House City View King Room

  • Sleeps 3
  • 1 King Bed

Deluxe Darling Harbour King Room

  • Sleeps 3
  • 1 King Bed

Harbour Bridge Suite

  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

Deluxe Harbour Bridge Twin Room

  • Sleeps 2
  • 2 Single Beds

Executive Sydney Harbour Twin Room

  • Sleeps 2
  • 2 Double Beds

Horizon Club Tower Suite

  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

Ambassador Suite

  • Sleeps 2
  • 1 Single Sofa Bed and 1 King Bed

Executive Darling Harbour King Room

  • Sleeps 3
  • 1 King Bed

Horizon Club Premier Sydney Harbour Room

  • Sleeps 3
  • 1 King Bed

The Governor Suite

  • Sleeps 2
  • 1 King Bed

Executive Darling Harbour Twin Room

  • Sleeps 2
  • 2 Double Beds

Deluxe Harbour Bridge Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Deluxe Opera House City View Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Executive Opera House City View Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Executive Darling Harbour Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Royal Suite

  • Sleeps 2
  • 1 King Bed

Similar properties

About this property

Shangri-La Sydney

Hotel with 2 restaurants, steps from The Big Dig Archaeology Education Centre
This smoke-free hotel features 2 restaurants, a full-service spa and an indoor pool. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and a sauna are on-site.
Shangri-La Sydney offers 565 accommodations with laptop-compatible safes and free newspapers. Beds feature premium bedding. A pillow menu is available. Digital televisions are provided. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open selected days. Guests under 16 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the breakfast at Shangri-La Sydney. During your stay, you're just a quick walk from Overseas Passenger Terminal. You'll find features such as free WiFi in public areas, plus 2 restaurants and a full-service spa.
  • Free WiFi and wired Internet
  • Enjoy a meal at the buffet restaurant or drinks at the cocktail bar
  • Buffet breakfast served daily for a fee
  • Valet parking and Motorhome/coach/lorry parking available for a fee
  • Take a swim in the indoor pool
  • Indulge with Swedish massages, body treatments or body wraps at the spa
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests really like the accommodation for the overall comfort, comfy beds, spaciousness and cleanliness
  • Steps from The Big Dig Archaeology Education Centre and 6 minutes on foot from Museum of Contemporary Art
Shangri-La Sydney offers its guests a full-service spa, an indoor pool, and a sauna. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include 20 meeting rooms and limo/town car service. Event space at this hotel measures 20451 square feet (1900 square metres) and includes conference space. A fitness centre, a terrace, and multilingual staff are also featured at the business-friendly Shangri-La Sydney. Parking is available for a fee.

This Sydney hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 6:30 AM to 11:00 AM.
Altitude Restaurant – This restaurant serves lunch and dinner. Reservations are required.
Blu Bar on 36 – On-site cocktail bar. Open daily.
Café Mix Restaurant – This buffet restaurant only serves breakfast. Open daily.
Late-night fare is available from 24-hour room service.

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Secured, covered valet parking on site (AUD 105 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; AUD 52 to 67 for adults and AUD 25 to 25 for children
  • 2 restaurants
  • A bar/lounge
  • Couples/private dining

Restaurants on site

  • Altitude Restaurant
  • Blu Bar on 36
  • Café Mix Restaurant

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Free cot
  • Indoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 20 meeting rooms
  • 20,451 square feet of conference space
  • Computer station

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • In-room massages
  • Prenatal massages
  • Sauna
  • Spa open select days
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (107 centimetre wide door)
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

The property charges 1.85 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property enforces a strict dress code in Blu Bar on 36 restaurant.
The valet parking fee is AUD 135 per day for vehicles over 82.6 inches (2.1 meters) high.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 25 December to 25 December:
  • Spa

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 275.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 145 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 52 to 67 for adults and AUD 25 to 25 for children
  • Valet parking fee: AUD 105 per day (in/out privileges)
  • Rollaway bed fee: AUD 275.0 per night
  • Credit card charges are subject to a surcharge of 1.85 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
The listed child breakfast fee applies to guests age 11 and younger.
Property Registration Number 92 003 643 963

We should mention

  • Pool access available from 7:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Shangri-La Sydney
Hotel Sydney Shangri-La
Shangri-La Hotel Sydney
Shangri-La Hotel Sydney The Rocks
Shangri-La Sydney
Shangri-La Sydney Hotel
Shangri-La Sydney The Rocks
Sydney Hotel Shangri-La
Sydney Shangri-La
Sydney Shangri-La Hotel
Shangri La Sydney
Shangri La Hotel Sydney

Shangri-La Sydney Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1517 out of 2281 reviews
Rating 8 - Good. 408 out of 2281 reviews
Rating 6 - Okay. 188 out of 2281 reviews
Rating 4 - Poor. 94 out of 2281 reviews
Rating 2 - Terrible. 74 out of 2281 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

edmund

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly,good food,beautiful views
Stayed 2 nights in Dec 2024

10/10 Excellent

Manuel

Stayed 1 night in Feb 2025

10/10 Excellent

Fiona

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Romeo Jordan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are excellent. My request always address. Foods are good on breakfast time Near to all needs , parks and shopping
Stayed 5 nights in Jan 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, excellent hotel
Stayed 3 nights in Jan 2025

6/10 Okay

Terrence

No
Stayed 2 nights in Jan 2025

10/10 Excellent

Kimberley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had the most amazing stay for my wedding anniversary. The staff went above and beyond to accommodate. Staff were lovely, room was clean and location perfect. Will definitely be going again
Stayed 1 night in Feb 2025

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Sanjula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sydney experience

We booked Shangri La on this stay based on our wonderful experience the previous stays in other countries. The room was great but I think the service was a little disappointing. I had made coffee and the second day when I got back from the tour the coffee machine was not cleaned and the cups were not replaced . Also I had flown in from far and sent a request asking if I was able to check in a few hours earlier . When I got in I had to wait for check in time . After a 22 hr flight I was exhausted and asked if there was any way to get a room earlier and was told only if I paid 80$ extra . I think some empathy would have been great . The room is ready already , getting extra money just to give a key few hours early in my thoughts did not seem right. Because we check out early we do not get a refund so same way we would hope for a little care especially when there is a room already available and you can see the customer has a valid reason for the ask. Overall the hotel was great. Food was great.
Stayed 3 nights in Jan 2025

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Wry nice hotel, excellent location. Walking distance to Opera house, the harbor bridge, shopping and dining.
Stayed 3 nights in Jan 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
I had an amazing time celebrating my 50th birthday! Staff were amazing, room was awesome and room was perfect! I highly recommend the spa one of the best ever!!
Stayed 1 night in Jan 2025

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay very much! Easy to get around the area and the staff was great!
Stayed 3 nights in Jan 2025

10/10 Excellent

Kristoff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

6/10 Okay

Troy

Business traveller
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Overall disappointed by the stay. Rooms need an update. Used concierge service which was good and bad. There was no communication about availability of restaurant/bar one night and forced to find another location. Concierge sent us to a closed restaurant. Restaurant is overrated - view is excellent but service was disappointing and food quality also. 4 seasons is a better hotel for similar price.
Stayed 3 nights in Jan 2025

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic view. Steep walk down to the quayside.
Stayed 2 nights in Jan 2025

10/10 Excellent

Arvind

Stayed 1 night in Jan 2025

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

8/10 Good

Anne-Marie

Stayed 1 night in Jan 2025

10/10 Excellent

Salivan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Jessica

Stayed 1 night in Jan 2025

10/10 Excellent

Austen

Stayed 1 night in Jan 2025

10/10 Excellent

Amy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Wouldn’t recommend for special occasions

It was our honeymoon coming straight from the wedding reception and checking in at around 1:30am, service staff was nice and informed us that there is a honeymoon pack to be delivered the following day for us to go through. We get woken up at 10ish am with the team ready to clean the room up which I told them to return later, the fact check out is from 11am and we had 2 x nights stay it was quite poor from the hotel. The honeymoon pack did not turn up either. Besides the view, will probably not stay here again as it really was a disappointing experience overall.
Stayed 2 nights in Jan 2025

10/10 Excellent

Lisa

Stayed 2 nights in Jan 2025