W Sydney

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for W Sydney

Exterior
Indoor pool, outdoor pool, pool cabanas (surcharge), pool loungers
Fabulous Room, 1 King Bed, City View | City view
E Wow Suite, 1 Bedroom, Harbour View | Premium bedding, down duvets, pillow-top beds, minibar
Poolside bar

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Spa
  • Gym

Explore the area

Map
31 Wheat Road, Sydney, NSW, 2000
  • International Convention Centre Sydney
    6 min walk
  • Pontoon Bar
    1 min walk
  • Convention Light Rail Station
    7 min walk
  • Sydney, NSW (RSE-Rose Bay Seaplane Base)
    20 min drive

Room options

Marvelous Suite, 1 Bedroom, Non Smoking

  • 69 sq m
  • Harbour view
  • Sleeps 2
  • 1 King Bed

Spectacular Room, 2 Double Beds, Non Smoking, Harbor View

  • 35 sq m
  • Harbour view
  • Sleeps 4
  • 2 Double Beds

Wow Suite, 1 Bedroom, Non Smoking, Harbor View

  • 112 sq m
  • Harbour view
  • Sleeps 2
  • 1 King Bed

Wonderful Room, 1 King Bed, Non Smoking, City View

  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Oasis 1 Bedroom Studio, 1 King Bed, City View

  • 75 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Splendid 2 Bedroom Studio, 2 King Beds, City View

  • 75 sq m
  • City view
  • Sleeps 4
  • 2 King Beds

Oasis 1 Bedroom Studio, 1 King Bed, Darling Harbour View

  • 75 sq m
  • Harbour view
  • Sleeps 2
  • 1 King Bed

Oasis 2 Bedroom Studio, 1 King & 1 Queen Beds, City View

  • 75 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Queen Bed

Oasis 2 Bedroom Studio, 2 King Beds, City View

  • 65 sq m
  • City view
  • Sleeps 4
  • 2 King Beds

Oasis 2 Bedroom Studio, 2 King Beds, Darling Harbour View

  • 65 sq m
  • City view
  • Sleeps 4
  • 2 King Beds

Spectacular Room, 1 King Bed, Harbour View

  • 35 sq m
  • Harbour view
  • Sleeps 2
  • 1 King Bed

Mega 3 Bedroom Studio, 3 King Beds, Darling Harbour View

  • 168 sq m
  • Harbour view
  • Sleeps 6
  • 3 King Beds

Splendid 1 Bedroom Studio, 1 King Bed, City View

  • 44 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Fabulous Room, 1 King Bed, City View

  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

E Wow Suite, 1 Bedroom, Harbour View

  • 202 sq m
  • Harbour view
  • Sleeps 2
  • 1 King Bed

Fantastic Suite, 1 Bedroom, Non Smoking, City View

  • 51 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Wonderful Room, 2 Double Beds, City View

  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Splendid 1 Bedroom Studio, 1 King Bed, Darling Harbour View

  • 44 sq m
  • Harbour view
  • Sleeps 2
  • 1 King Bed

Splendid 2 Bedroom Studio, 2 King Beds, Darling Harbour View

  • 76 sq m
  • Harbour view
  • Sleeps 4
  • 2 King Beds

Similar properties

About this property

W Sydney

Luxury Sydney hotel in Sydney Central Business District with 3 restaurants
This smoke-free hotel features 3 restaurants, a full-service spa and an indoor pool. WiFi in public areas is free. Additionally, an outdoor pool, 4 bars/lounges and a 24-hour fitness centre are on-site. Housekeeping is available on request.
W Sydney offers 588 air-conditioned accommodations with minibars and espresso makers. This individually furnished accommodation has separate sitting areas and includes dining tables. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. LED televisions come with premium cable channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and designer toiletries.

This Sydney hotel provides complimentary wired and wireless Internet access, with a Wi-Fi speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a safe and complimentary bottles of water. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a 24-hour fitness centre.
The on-site spa has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body scrubs. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

W Sydney's great location gets high marks from our customers. During your stay, you're just a quick walk from SEA LIFE Sydney Aquarium. Features include free WiFi in public areas, plus 3 restaurants and 4 bars.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Drinking and dining options include 3 restaurants, 2 coffee shops/cafes, a poolside bar and 4 bars/lounges
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the indoor and outdoor pools
  • Treat yourself to facials, body scrubs or manicures and pedicures at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the location and the helpful staff
  • Within a 15-minute walk of QVB and King Street Wharf
W Sydney offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 3 restaurants and 2 coffee shops/cafes on site. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Public spaces have free WiFi.

Event space at this hotel measures 14079 square feet (1308 square metres) and includes conference space. A 24-hour fitness centre, multilingual staff, and tour/ticket assistance are also featured at the luxury W Sydney. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 5-star Sydney hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Level 3 Restaurant – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
Rooftop Restaurant – This poolside restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.
Living Room – This restaurant serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.
24-hour room service is available.

Languages

Arabic, Chinese (Cantonese), Chinese (Mandarin), Dutch, English, French, German, Indonesian, Japanese, Korean, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Covered valet parking on site (AUD 90 per day)
  • Limited on-site parking (max 1 space per unit)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AUD 55 for adults and AUD 28 for children
  • 2 coffee shops/cafes
  • 3 restaurants
  • 4 bars/lounges
  • A poolside bar

Restaurants on site

  • Level 3 Restaurant
  • Living Room
  • Rooftop Restaurant

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Outdoor pool

Family friendly

  • Dining table
  • Free cot
  • Indoor pool
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 14,079 square feet of conference space
  • 8 meeting rooms

Outdoors

  • Pool cabanas (surcharge)
  • Pool loungers

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Grab bar near toilet
  • Hardwood flooring in public areas
  • High-pile carpet in room
  • Lift
  • Pool hoist on site
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Tile flooring in room
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (100 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Children's robes
  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The property charges 1.95 per cent for credit card payments
Front desk staff will greet guests on arrival
This property's valet parking has a maximum vehicle height limit of 5.6 feet (1.7 metres).

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 110.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AUD 55 for adults and from AUD 28 for children
  • Valet parking fee: AUD 90 per day
  • Rollaway bed fee: AUD 110.0 per night
  • Credit card charges are subject to a surcharge of 1.95 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 6:00 AM to 5:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

W Sydney Hotel
W Sydney Sydney
W Sydney Hotel Sydney

W Sydney Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 222 out of 345 reviews" "
Rating 8 - Good. 55 out of 345 reviews" "
Rating 6 - Okay. 36 out of 345 reviews" "
Rating 4 - Poor. 14 out of 345 reviews" "
Rating 2 - Terrible. 18 out of 345 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Heath

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Sep 2024

10/10 Excellent

Todd

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was exceptional. Fantastic experience
Stayed 2 nights in Sep 2024

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been fortunate to stay in hotels all over the world and as a comparison, staff at W hotel Sydney were exceptional. I can honestly say every staff member we encountered were so well trained and welcoming. Right from checkin when I was offered a drinks voucher and late check out as it was my birthday. A great experience, highly recommended
Stayed 1 night in Sep 2024

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, amaizing hotel
Stayed 1 night in Sep 2024

8/10 Good

Chantal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great night. It was convenient where we had dinner inside the hotel and the staff were super friendly at BTWN. The next morning, even the breakfast buffet was amazing and the staff were great. The only downside to our stay was that our friends also checked in and it was both our wedding anniversaries. Received an upgrade and late check when they arrived however we didn’t unfortunately.
Stayed 1 night in Sep 2024

8/10 Good

Jodi

Stayed 4 nights in Aug 2024

10/10 Excellent

Jason

Stayed 1 night in Sep 2024

8/10 Good

Fred

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Sep 2024

8/10 Good

Gordon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Locations. Hotel bars and dining. Breakfast buffet are fantastic. Oasis two bedder suite are nice and spacious. Booked with two King bed rooms but got allocate the type with a double bed in the second bedroom only somehow.
Stayed 1 night in Sep 2024

4/10 Poor

Jessica

Stayed 4 nights in Jul 2024

6/10 Okay

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Were on the 15th floor and found the road and music noise from Darling Harbour quite loud. Bit strange for a brand new hotel not to have its rooms sound proofed. Staff were amazing and friendly
Stayed 3 nights in Sep 2024

10/10 Excellent

Dayna, Torrington

Stayed 4 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Noah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything
Stayed 2 nights in Aug 2024

2/10 Terrible

JAMIE

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

sunkyoung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

4/10 Poor

Ankanksha

Disliked: Staff & service, property conditions & facilities
Please listen to the reviews that highlight the issues with service. From the moment you check in you can immediately tell this place is disorganised and run poorly. The reception area is way too small when everyone is trying to check in in the afternoon and the queue system makes no sense as the staff themselves can't decide who is next in line to be served. The 'fancy' tech for the lighting was our biggest issue, along with broken AC. The touch buttons to control lighting within the bathroom were broken and we were unable to switch this on to use the bathroom or shower. Staff were notified of the issue but communication among staff members is so poor, nothing was done until we physically went to reception. Luckily the manager on duty did move us to another room however, as we were a party of 3 this room needed a roll away bed added to accomodate all of us. We were told in the morning it would take only 15 mins to have the extra bed put in the room. The extra bed wasn't brought to our room until 9pm after i followed up again when we had returned to the room in the evening. Overall, for a 5 star hotel the service is incredibly poor and I would not return.
Stayed 2 nights in Aug 2024

10/10 Excellent

SHU TO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Jun

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 1 night in Aug 2024

10/10 Excellent

Holly, West Palm Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Riva

Travelled with family
Liked: Staff & service, property conditions & facilities
Great views, lovely pool and the buffet was outstanding. Only downside was hair in a bathtub, smelly robe and beds on a smaller side. Overall was good 👍
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Ninos

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

samuel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Overall it was a nice stay. Foyer is very underwhelming and car entry/valet area is small and hard to find. Breakfast was delicious and a huge buffet. I don’t believe it’s worth the price when compared to other hotels in Sydney.
Stayed 1 night in Aug 2024