Best Western Liverpool-Syracuse Inn & Suites

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Best Western Liverpool-Syracuse Inn & Suites

Blackout curtains, iron/ironing board, cots/infant beds, rollaway beds
Blackout curtains, iron/ironing board, cots/infant beds, rollaway beds
Indoor pool
Lobby
Exterior

Reviews

6.4 out of 10

Popular amenities

  • Hot tub
  • Pool
  • Pet-friendly
  • Laundry
  • 24/7 front desk
  • Breakfast included

Explore the area

Map
136 Transistor Pkwy, Liverpool, NY, 13088
  • Lake Onondaga
    4 min drive
  • KFC
    10 min walk
  • Syracuse Regional Transportation Center
    6 min drive
  • Syracuse, NY (SYR-Hancock Intl.)
    8 min drive

Room options

Standard Room, 1 King Bed, Non Smoking, Refrigerator (with Sofabed)

  • Sleeps 4
  • 1 King Bed

Standard Room, 1 King Bed, Non Smoking, Refrigerator

  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

Standard Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 2
  • 1 King Bed

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 6
  • 2 Queen Beds

Similar properties

About this property

Best Western Liverpool-Syracuse Inn & Suites

Hotel with free breakfast, in the vicinity of Destiny USA
An indoor pool, a 24-hour fitness centre and Access to hot tub are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, conference space and laundry facilities are on-site. Housekeeping is available on request.
Best Western Liverpool-Syracuse Inn & Suites offers 61 air-conditioned accommodations with coffee/tea makers and a hairdryer. LCD televisions come with cable channels. Bathrooms include baths or showers and complimentary toiletries.

This Liverpool hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desk chairs and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a 24-hour fitness centre.

Children aged under 14 years old are not allowed in the swimming pool, fitness facility or hot tub without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at Best Western Liverpool-Syracuse Inn & Suites gets good marks from our customers. During your stay, you'll be within walking distance of Hopkins Road County Park. Enjoy features like free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include a business centre, a meeting room and conference space
  • On-site recreation includes a 24-hour gym
  • Guests speak favourably about the breakfast and the clean guestrooms
  • 6 minutes by car from Destiny USA and 7 minutes from Landmark Theatre
  • Pets welcome for a fee (restrictions apply)
Best Western Liverpool-Syracuse Inn & Suites offers its guests an indoor pool, Access to hot tub, and a 24-hour fitness centre. Public spaces have free WiFi. A business centre and a meeting room are available. Free breakfast is available daily. Event space at this hotel measures 900 square feet (84 square metres) and includes conference space. Best Western Liverpool-Syracuse Inn & Suites also features a vending machine, laundry facilities, and express check-out. Free self parking is available.

This Liverpool hotel is smoke free.

Guests are served a free buffet breakfast daily from 6 AM to 10 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 3 metres
  • Free uncovered self parking on site
  • RV/bus/lorry parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6 AM to 10 AM

Things to do

  • 24-hour gym
  • Indoor pool
  • Spa tub
  • TV in common areas

Family friendly

  • Children's books
  • Children's games
  • Cot (surcharge)
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • 900 square feet of conference space
  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar in shower (91 centimetre high)
  • No lift
  • Roll-in shower (122 centimetre wide)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk chair
  • Electrical adapters
  • Fan
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Late check-in fee for check-in between 11:30 AM and 3:00 PM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Cots (infant beds) are available for USD 15.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 11:30 AM and 3:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 15.0 per night
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

We should mention

  • Up to 4 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Best Western Liverpool
Best Western Plus Grace
Best Western Plus Grace Inn
Best Western Plus Liverpool
Best Western Plus Liverpool Grace
Best Western Plus Liverpool Grace Inn
Best Western Liverpool Grace Inn And Suites
Best Western Liverpool Grace Hotel Liverpool
Best Western Plus Liverpool Syracuse Inn
Best Western Plus Syracuse Inn
Best Western Plus Liverpool Syracuse
Best Western Plus Syracuse
Best Western Plus Liverpool Grace Inn Suites
Best Western Plus Liverpool Syracuse Inn Suites
Liverpool Syracuse & Suites
Best Western Liverpool Syracuse Inn Suites
Best Western Plus Liverpool Syracuse Inn Suites
Best Western Liverpool-Syracuse Inn & Suites Hotel
Best Western Liverpool-Syracuse Inn & Suites Liverpool
Best Western Liverpool-Syracuse Inn & Suites Hotel Liverpool

Best Western Liverpool-Syracuse Inn & Suites Reviews

Reviews

6.4
Rating 10 - Excellent. 217 out of 1000 reviews" "
Rating 8 - Good. 227 out of 1000 reviews" "
Rating 6 - Okay. 198 out of 1000 reviews" "
Rating 4 - Poor. 159 out of 1000 reviews" "
Rating 2 - Terrible. 199 out of 1000 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Tania, Kingston

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We (four of us, two rooms) arrived at 3:30pm. Ours rooms were supposed to be ready for 3:00pm. Us as well as other guests didn't get rooms untl 4:45pm. During this entire time including the intial greeting by the front desk we had horrible customer service with no communication as to what was going on or when our room would be ready. In fact she just complained to us about how she was frustrated with the situation too. We finally get one of the two rooms and it was still dirty. Things on the floor, clearly not swepted or mopped, toilet not properly flushed, bed poorly made, toothpaste in sink and dirty towel hung up over shower. We had house keeping come back in to clean it. It took another half hour until our other room was ready. They made me do paperwork twice for these two separate rooms. When i asked to know the manager schedule for the next day i was told she didn't know and was not allowed to give out that information and was rude during this conversation. We got back to the hotel room late at 2am only to find that my bed was soaking wet! They had put wet, not damp, but wet bedding on my bed when they made it. There was no one at the front desk at this time to help/talk too. Besides the wetness had soaked into the mattress already anyways. There is no way that staff didnt know those sheets were wet when they were put on the bed. There was no shampoo or conditioner in either room. When we checked out there was once again no one at the front desk to talk to.
Stayed 1 night in Sep 2024

2/10 Terrible

Leacy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

4/10 Poor

Pamela

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointed
We had to wait over an hour for our room to be ready. Then our cards had to be reset several times for us to get into our room.
Stayed 2 nights in Sep 2024

6/10 Okay

ana

Stayed 3 nights in Aug 2024

6/10 Okay

Jonathan

Business traveller
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Kevin

Stayed 3 nights in Sep 2024

6/10 Okay

Jillian

Liked: Amenities
Upon arrival we were checked in quickly (no pre-check) by a woman who looked like she had worked too many hours. We were given an informational sheet with important hotel information regarding check out, the pool, quiet time, parties, and wifi. Our room was acceptable, but could have been better. There was a stain on one comforter and a large stain on the lamp shade. The room and bathroom seemed clean otherwise. Our room did not have any shampoo left in the bottle and there was apparently none in the hotel at all to restock it. This was particularly annoying after getting in the pool and hot tub. The pool area was clean overall, but the jets did not work in the hot tub and it was filled with soap scum (shampoo would have been REALLY nice to have). The food for breakfast was okay and there were many options including pancakes, 2 meats, eggs, oatmeal, toast/bagel, muffins, yogurt, and fruit. The apple juice had run out and there was no mix at all for the orange juice. Orange juice cartons that were put in the fridge were small and frozen (my son got one), but by the time I made it there, they were gone and no one came to restock. After our experience, I am not sure that I will return.
Stayed 1 night in Sep 2024

8/10 Good

raghunandan

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

6/10 Okay

Kelly

Travelled with group
Disliked: Property conditions & facilities
The pool water was very cloudy and the pool floor had patches of paint/concrete? ..missing all over it. Would not swim in it. Our room was a good size and not bad except the bathroom door wouldn’t close properly.
Stayed 2 nights in Sep 2024

6/10 Okay

Anabela, Ile Perrot

Travelled with family
Liked: Cleanliness, staff & service, amenities
Have been staying at this property for many years. Beds are comfortable, bathrooms are clean. Breakfast is good with options. Staff are courteous. A little dated but otherwise good.
Stayed 2 nights in Sep 2024

6/10 Okay

Gail

Liked: Cleanliness, amenities, property conditions & facilities
Everything was very nice. Except my queen bed was terrible to sleep on and remote did not work on the tv
Stayed 1 night in Sep 2024

6/10 Okay

Amy

Travelled with group
Stayed 1 night in Jul 2024

4/10 Poor

Jerry

Travelled with family
Disliked: Cleanliness, staff & service
Disappointed
Check in was at 3 we arrived at 3:15 and had to wait till after 4 to check in. One reason I booked this hotel was for the hot tub that wasn’t working while we were there. And the doors other than main entrance don’t work with room key. Told the front desk and they responded with yeah we know. So they just won’t fix them I guess.
Stayed 1 night in Sep 2024

8/10 Good

Jennifer, Jackson Heights

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
They need to upgrade the plug outlets to make it cord only to charge phone. I didn’t bring my plug and only the cord and I couldn’t charge my phone
Stayed 1 night in Sep 2024

8/10 Good

Julia

Stayed 2 nights in Aug 2024

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Jason

Stayed 1 night in Sep 2024

2/10 Terrible

michael

Liked: Room comfort
Never Again
Have stayed at this hotel many times, this time we had a cockroach in our luggage when we were packing up, needless to say we won't be back.
Stayed 2 nights in Aug 2024

8/10 Good

Maureen

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Need better signs
Stayed 1 night in Sep 2024

4/10 Poor

Pat

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Sticky counters/floors in bathroom and other parts of room. Comforter did not fit bed...either not right size or not put on properly. We could not control ac unit. It would not adjust. We covered with towel all night to stop very cold air from blowing in. This was supposed to be a non smoking hotel. Yet some of the hallways reeked of marijuana. We did enjoy the free breakfast in morning. We have stayed in some very nice Best Western hotels.... this was not one of them and will make us think twice of staying in one again.
Stayed 1 night in Sep 2024

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the NY Thruway, has semi truck parking.
Stayed 1 night in Sep 2024

6/10 Okay

Connie

Liked: Staff & service
Stayed 1 night in Aug 2024

4/10 Poor

James

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
We booked because it had a pool and gym. Neither of which were desirable to attend, with the gym in particular stinking like mildew. The staff said there was no window that could be opened to remove the smell. The pool had a film over it. Our room had two queen beds for our family of three. Only two towels in the room, when we asked for another we were told that they were all in laundry.
Stayed 2 nights in Aug 2024

6/10 Okay

Ahmed

Liked: Property conditions & facilities
Disliked: Staff & service
Shopping
Stayed 2 nights in Aug 2024

8/10 Good

Molly

Stayed 1 night in Jul 2024