2/10 Horrible
Joel A.
8 mai 2025
Awful stay
Our stay here was awful. It was supposed to be 5 days and we got out in 1. Immediately upon arrival we reached out for a full refund. Sent around 20 pictures of broken items including kitchen sink, drawers, back door to pool not closing, holes in ceiling and baseboards covered with painters tape, musty smell, knobs just falling off when you opened cupboards, stained carpets in bedrooms and living rooms, dust and candy stuck to the floors, a ring of scum around the inside of bathtub, mold in showers and behind toilets and ants crawling all over the kitchen counters. They refused and sent a maintenance man and 2 cleaning members for almost 2 hours during dinner and while trying to put our kids to bed. This wasted our entire first day. We got VRBO involved around 9 pm and their health and safety team said they would refund us if they didn't. Finally at 12:30 am we received a text saying they would give us a full refund. This would have been helpful when we first asked and sent pictures as opposed to wasting our entire first day of vacation dealing with this mess. We didn't pay to walk a team around the house to point everything out that was wrong for 2 hours and inconvenience our whole first day. We were unable to do anything with our kids because we had to assist the cleaning and maintenance people. This company was very unprofessional and only cares about making money. I would never stay at any of their locations again.
Joel A.
Séjour de 4 nuits en mai 2025