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Crystal Palace Hotel

3.0 star property

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Photo gallery for Crystal Palace Hotel

Frette Italian sheets, down duvets, pillow-top beds, desk
Hallway
Reception
Standard Room | Frette Italian sheets, down duvets, pillow-top beds, desk
Check-in/check-out kiosk

Reviews

5.8 out of 10

Popular amenities

  • Parking available
  • Pet-friendly
  • Breakfast available
  • Room service
  • Laundry
  • Parking included

Explore the area

Map
10 Alexander Tsurtsumia Street, Tbilisi, 0103
  • Holy Trinity Cathedral of Tbilisi
    ‪13 min walk‬
  • Metekhi Church
    ‪14 min walk‬
  • Bridge of Peace
    ‪18 min walk‬
  • Tbilisi (TBS-Tbilisi Intl.)
    ‪13 min drive‬

Room options

View all photos for Standard Room

Standard Room | Frette Italian sheets, down duvets, pillow-top beds, desk

Standard Room

  • 21 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Single Room

Single Room | Frette Italian sheets, down duvets, pillow-top beds, desk

Single Room

  • 19 sq m
  • Sleeps 1
  • 1 Single Bed

About this property

Crystal Palace Hotel

Simple base for skiers with a shuttle to the slopes
Hit the slopes and relax with Crystal Palace Hotel's amenities, including a nightclub, a complimentary reception and free self parking. Housekeeping is available once per stay.
Crystal Palace Hotel offers 14 accommodations with complimentary slippers and free toiletries. Pillowtop beds feature Frette Italian sheets and down duvets. Televisions come with satellite channels. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). In-room massages and hairdryers can be requested. Housekeeping is provided once per stay.

During your stay at Crystal Palace Hotel, you'll be within walking distance of Holy Trinity Cathedral of Tbilisi. Enjoy features like free WiFi in public areas, free self-parking and a free manager's reception.
  • Free WiFi
  • Free self-parking
  • Breakfast served daily for a fee
  • Motorhome/coach/lorry parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Within a 15-minute walk of Holy Trinity Cathedral of Tbilisi and Metekhi Church
  • Airport, train station pick-up and shopping centre shuttle service available for a fee
  • Pets welcome for a fee (restrictions apply)
A free manager's reception is offered daily. WiFi is free in public spaces. An airport shuttle (available on request) and a ski shuttle are available for a fee. A nightclub, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Crystal Palace Hotel. Self parking is free.

Smoking is allowed in designated areas at this 3-star Tbilisi hotel.

The hotel hosts a free manager's reception daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) during limited hours on request
  • Area shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Ski shuttle (surcharge)
  • Free self parking on site
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily breakfast available 8 AM to 11 AM for a fee
  • Free daily manager's reception

Things to do

  • Nightclub

Family friendly

  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (once per stay)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Down comforter
  • Frette Italian sheets
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Phone

Policies

Check-in

Express check-in available

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: GEL 50

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

This property will be closed from 27 October 2023 to 26 October 2025 for renovations and will resume operation once the renovation is complete (completion date subject to change).
 

Access methods

Staffed front desk

Pets

  • Pets: GEL 60 per pet, per day
  • Maximum 1 pets
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GEL 15.0 per day.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: GEL 80 per vehicle (return)
  • Pet fee: GEL 60 per pet, per day
  • Late check-out fee: GEL 50 (subject to availability)
  • Rollaway bed fee: GEL 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards
Crystal Palace Hotel offers transfers from the airport and train station (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

We should mention

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Crystal Palace Hotel Tbilisi
Crystal Palace Tbilisi
Crystal Palace Hotel Hotel
Crystal Palace Hotel Tbilisi
Crystal Palace Hotel Hotel Tbilisi

Crystal Palace Hotel Reviews

Reviews

5.8
Rating 10 - Excellent. 3 out of 14 reviews
Rating 8 - Good. 2 out of 14 reviews
Rating 6 - Okay. 3 out of 14 reviews
Rating 4 - Poor. 2 out of 14 reviews
Rating 2 - Terrible. 4 out of 14 reviews

5.6/10

Cleanliness

6.4/10

Staff & service

10/10

Amenities

5.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Abbas

Liked: Cleanliness
Excellent and cheap 👌
Stayed 5 nights in Sep 2023

10/10 Excellent

Asif

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very close to all services we required and Mr. Kakha is excellent supportive and friendly person, He came to pick us from Airport as we requested him.
Stayed 1 night in Apr 2022

8/10 Good

Murman

Stayed 1 night in Nov 2021

10/10 Excellent

Leah, Kuwait

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner is so amazing person we had a bad experience from the boarder but he never never left us he done alots of help.the hotel is different now lots of changes actually.i will totally recommend to others..
Stayed 4 nights in Feb 2020

6/10 Okay

Nenad

Stayed 4 nights in Oct 2017

2/10 Terrible

Tarek

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast not good, the bed sheet are dirty they didn't change them only after many requests. no toileters in bathroom, no place to arrange our things. No light in the room only two lamps working from 10 lamps.

4/10 Poor

scottie, scotland

Disliked: Property conditions & facilities
Budget hotel out of city centre
Hotel is a 45minute walk from the old town centre on a busy road at the edge of a roundabout. Our room was simplify furnished with a wet room en suite. The room had a four bar electrical socket for UK plugs which had been bare wired into the two pin socket which is a fire hazard. There were no towels in the room but on request one bath towel and a handtowel were provided for two occupants to share. There are no dining facilities so the buffet breakfast was delivered to your room. It consisted of bread, ham,cheese and biscuits, 2 pieces of each per person along with a Luke warm cup of black coffee or black tea. No milk available. There is no bar but bottles of water or beer can be bought from reception. There are no other facilities at the hotel. The receptionist is helpful and can order a local taxi for you though this costs four times more than flagging a taxi on the street.

2/10 Terrible

Eyup

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible
Room smelled terrible and the bed felt very dirty and uncomfortable. Left after one night and found a different hotel.
Stayed 2 nights in Jun 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Teleurstellend
Het hotel was overboekt. We hebben eerst een andere (mindere) kamer gekregen. De airco was kapot, kon hier maar op 1 stand, veel te heet. De kraan van de douche hing half uit de muur. De badkamer was niet schoon, veel haar in de douche. Moesten zelf om nieuw toiletpapier vragen. Het ontbijt was op de kamer, alleen koffie met koek of thee met brood (2 oude witte sneetjes). Komen we 's avonds laat terug op de kamer, stond de ontbijtboel er nog. Geen bedden opgemaakt, niet schoon gemaakt. Na twee dagen gelukkig wel de goede kamer gekregen. Er heeft helemaal geen schoonmaak van de kamers plaats gevonden, geen bedden opgemaakt, geen schone handdoeken gebracht (ook al lagen ze op de grond midden in de kamer. Ontbijt is wel opgehaald omdat we daar om hadden gevraagd. Dit hotel is zeker geen aanrader!!

6/10 Okay

Tse, 名古屋市

観光地から少し遠いホテル
第一印象は、有名な観光地から少し離れている気がした。スタッフの対応は良くないと思ったが、部屋が広くて、設備が良い。

2/10 Terrible

johan, zaanstreek

Disliked: Cleanliness, property conditions & facilities, room comfort
het hotel staat ver buiten het centrum op een zeer slechte locatie . het koste veel moeite om een taxi te vinden die me er heen wilde brengen en het wist te vinden. bij aankomst werd me zeer vriendelijk verteld dat het hotel overboekt was en er geen kamer leeg was op de reservering staat ...deze boeking kan niet gerestitueerd , geannuleerd of gewijzigd worden. blijkbaar toch wel , na een half uur wachten werd ik door 2 niet nederlands of engels sprekende mannen naar een ander hotel gebracht. BEST HOTEL tsurtsumia str 10 daar was een spanjaard die het zelfde was overkomen.

6/10 Okay

ひらはら, K

エクスペディアの地図が間違ってるホテル！
ホテルと確認を取り、大至急エクスペディアの地図を訂正してください。 本来ならかなり分かりやすい場所にあるこのホテル、地図が間違っているために、ホテルにたどり着くのが大変でした。 部屋はまあまあ清潔でしたが、シャワーの水圧に難ありですね。お湯は出ました。 朝食は簡単な物ではありますが、わざわざ部屋に運んできてくれます。ありがたい。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service