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The Imperial Hotel

3.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Imperial Hotel

On the beach
On the beach
Exterior
Beach bar
View from property

Reviews

7.2 out of 10

Good

Popular amenities

  • 24/7 front desk
  • Bar
  • Housekeeping
  • Breakfast available
  • Pet-friendly
  • Free WiFi

Explore the area

Map
THE PARAGON, SA70 7HR, Tenby, Wales, SA70 7HR
  • Paragon Beach
    1 min walk
  • Ocean Commotion
    1 min walk
  • Harbour Beach
    5 min walk
  • Swansea (SWS)
    88 min drive

Room options

View all photos for Superior Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Superior Twin Room

  • Sleeps 2
  • 2 Large Single Beds

View all photos for Double Room, Sea View

Desk, iron/ironing board, free WiFi, bed sheets

Double Room, Sea View

  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, Sea View

Desk, iron/ironing board, free WiFi, bed sheets

Twin Room, Sea View

  • Sea view
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Standard Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Single Room

Desk, iron/ironing board, free WiFi, bed sheets

Standard Single Room

  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Standard Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Superior Double Room

  • Sleeps 2
  • 1 Double Bed

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About this property

The Imperial Hotel

Beachfront hotel for sun and fun
This hotel features a restaurant, a bar/lounge and a 24-hour front desk. WiFi in public areas is free. Other amenities include a front desk safe and a banquet hall.
The Imperial Hotel offers 44 accommodations with coffee/tea makers. Flat-screen televisions come with cable channels.

Bathrooms include baths or showers with a rainfall showerhead. This Tenby hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Our customers tell us that they can't get enough of the helpful staff at The Imperial Hotel. During your stay, you're just a quick walk from Paragon Beach. Features include free WiFi in public areas, plus a restaurant and a bar. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast served daily for a fee
  • Amenities include a front desk safe, a lift and a terrace
  • Steps from Paragon Beach and Ocean Commotion
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. The Imperial Hotel also features a terrace, a front desk safe, and a lift.
For a fee, guests can enjoy a English breakfast daily from 7:30 AM to 9:30 AM.
On-site venue – This restaurant serves breakfast and dinner.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Food and drink

  • Daily English breakfast available 7:30 AM to 9:30 AM for a fee: GBP 12.95 for adults and GBP 7.95 for children
  • A bar/lounge
  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • On the beach
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift (69 centimetre wide door)
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Renovations and closures

The property will be renovating from 25 November 2024 to 31 March 2025 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Dining venue
  • Exterior
  • Hallway
  • Lobby
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: GBP 10 per accommodation (varies based on length of stay)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 12.95 for adults and from GBP 7.95 for children
  • Pet fee: GBP 10 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Imperial Hotel Tenby
Imperial Tenby
The Imperial Hotel Hotel
The Imperial Hotel Tenby
The Imperial Hotel Hotel Tenby

The Imperial Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 89 out of 330 reviews" "
Rating 8 - Good. 109 out of 330 reviews" "
Rating 6 - Okay. 59 out of 330 reviews" "
Rating 4 - Poor. 47 out of 330 reviews" "
Rating 2 - Terrible. 26 out of 330 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and tidy excellent staff, only complaint I had was showering and contractor turned the water off which left me half way through a shower still with shampoo in my hair and had to wait an hour for it to be turned back on not the hotel fault and they were apologising and said that they did not inform the hotel that the water was going to be turned off. Overall stay was pleasant, and would definitely return.
Stayed 1 night in Sep 2024

8/10 Good

Gillian

Perfect location
This Hotel was in a perfect location with amazing views over the sea yet right in town. It was typical of an old seaside establishment, a little tired but clean but was undergoing refurbishment so can’t wait to see the changes. The staff were excellent, friendly and helpful but seemed a little overstretched. I would definitely go there again
Views from our window
Stayed 2 nights in Sep 2024

10/10 Excellent

craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely view from our room. Stuff were excellent we will be back
Stayed 3 nights in Sep 2024

10/10 Excellent

Alister

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff exceptional
Stayed 1 night in Sep 2024

8/10 Good

Hann

Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid altogether or refuse room 23,
Hotel is in a good location, room is very tired , carpet badly soiled, floor very uneven, and bed is the most uncomfortable bed ive ever slept in - in fact ive not been able to sleep- suffering with a bad back today - regretting paying the extra to stay here as really overpriced, if you check in and given room 23 refuse it the springs are poking through the mattress and they have put wood underneath the mattress where the bed base is broken
Stayed 1 night in Sep 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, lovely stay.
We arrived at the hotel to a lovely receptionist called Emma, our room wasn't quite ready so she put our bags safe and showed us to the bar/dining area. We were welcomed by the bartender who was friendly and polite. Our room was basic but clean and comfortable. TV maybe a little small but adequate and we weren't intending to stay in the room lol the time. We had breakfast which was of a good standard and plentiful. There was parking nearby and not too expensive. We were on the top floor and there was a lift available. All the staff we encountered were polite and friendly. It was a pleasure to stay there and we'd use it again.
Stayed 3 nights in Sep 2024

4/10 Poor

Ross

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

John

Liked: Cleanliness, staff & service
In fairness, there are a lot of ups and downs with the Imperial. The location is excellent, my room was clean and tidy, and the cost was more than reasonable. Niggles would include very low water pressure, a droopy showerhead, and a laughably small TV. But It’s hard to ask too much considering the cost. Clearly this grande dame’s best years may have been many decades ago, but she’s still got some life in her. I’m hopeful that with her ongoing renovations, many good years are still ahead.
Stayed 1 night in Sep 2024

6/10 Okay

Owain

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The staffs are so friendly and always smile, easy to communicate with us deaf. It’s very great to view and good location. The room makes us tired and very small shower and little dirty carpet like old. Other, wallpaper have peel old and furniture is old too. Hope so will be new decoration soon. We don’t have any complain. Many thanks.
Stayed 1 night in Aug 2024

8/10 Good

Richard

Travelled with partner
Liked: Staff & service
The staff were very helpful and worked hard to deliver excellent customer service. The new owners "Crest Hotels" have some very strange policies that impact on the customer experience i.e. one hand towel to be shared between two people. Two tea bags maximum for two people per day, No hand soap, One toilet roll for two people per day, Rooms not serviced daily unless you hand your room keys in to reception. Very minimal room service bathroom not cleaned during our 5 night stay.
Stayed 5 nights in Aug 2024

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Good location on the wall of the old town. Hotel is definitely showing its age and does not look as good as it does in the pictures. Room had poor ventilation with the windows stuck closed.
Stayed 1 night in Aug 2024

10/10 Excellent

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Room was a bit small but staff were lovely, food was nice and the sea view was amazing.
Stayed 3 nights in Aug 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All in all was a really nice stay only downside was parking to no fault of there own and the breakfast wasnt the best apart from that staff place view and everything else was amazing
Stayed 1 night in Aug 2024

8/10 Good

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is being updated at present will be interesting when upgrade is complete
Stayed 3 nights in Aug 2024

4/10 Poor

Suzanne

Disliked: Cleanliness, property conditions & facilities, room comfort
Wait till the refurbishment is finished
Our room and bathroom was not clean. Just outside our window was a ledge that was covered with cigarette butts. Not pleasant at all. Having said that, the sheets and linen were clean and the shower was lovely and strong.
Stayed 2 nights in Aug 2024

10/10 Excellent

Gareth

Travelled with group
Liked: Property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, friendly, service and perfect for the night before travelling further.
Stayed 1 night in Aug 2024

6/10 Okay

Clare

Travelled with group
Liked: Staff & service, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Hannah, Llanelli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although rooms were dated, they were very clean and had good facilities. Staff were very friendly and helpful, would definitely stay here again and would recommend!
Stayed 1 night in Aug 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service
Nice views from the bar. convenient for the town and beach
Stayed 2 nights in Aug 2024

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Laura

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay with a lovely clean room with FANTASTIC view of the beach and sea. Great location for walking into town or the beach.
Stayed 3 nights in Jul 2024

4/10 Poor

Daniel

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Property was in a fantastic location, but was run down with white wash and paper over the cracks and mould (literally). Additionally the bathroom was not clean on arrival, with the loo even unflushed. Staff were good and the breakfast was the saving grace. Did not look like the website in any way shape or form. On the whole, disappointed and would not stay again which is a shame as it's location was 10/10 as I say.
Stayed 1 night in Aug 2024

6/10 Okay

Suzanne

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stunning location but tired and worn decor
Needs an update, stunning location but the worn decor and poor workmanship to repair lets it down.
Stayed 1 night in Aug 2024