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SureStay Hotel by Best Western Thomson

2.5 star property

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Photo gallery for SureStay Hotel by Best Western Thomson

Bar (on property)
Business centre
Exterior
Standard Room, 1 King Bed, Refrigerator & Microwave | Premium bedding, individually decorated, individually furnished
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pet-friendly
  • Housekeeping
  • Laundry
  • Air conditioning
  • Breakfast included

Explore the area

Map
5020 IL Rt 84, Thomson, IL, 61285
  • Thomson Causeway Recreation Area
    ‪8 min drive‬
  • Savanna Museum and Cultural Center
    ‪11 min drive‬
  • Mississippi Palisades State Park
    ‪14 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Kitchenette (with Sofabed) | Premium bedding, individually decorated, individually furnished

Standard Room, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave

Standard Room, 1 King Bed, Refrigerator & Microwave | Premium bedding, individually decorated, individually furnished

Standard Room, 1 King Bed, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | Premium bedding, individually decorated, individually furnished

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Refrigerator & Microwave

Standard Room, 2 Double Beds, Refrigerator & Microwave | Premium bedding, individually decorated, individually furnished

Standard Room, 2 Double Beds, Refrigerator & Microwave

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Premium bedding, individually decorated, individually furnished

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

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About this property

SureStay Hotel by Best Western Thomson

Hotel with a golf course, in the vicinity of Thomson Causeway Recreation Area
A golf course, a restaurant and a bar/lounge are available at this hotel. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking and a free area shuttle. Other amenities include a 24-hour business centre, a coffee shop/cafe and coffee/tea in a common area.
SureStay Hotel by Best Western Thomson offers 48 air-conditioned accommodations with MP3 docking stations and complimentary bottles of water. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Microwaves and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

37-inch LCD televisions come with cable channels. Business-friendly amenities include telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Guests can play rounds at the 9-hole golf course.
Our customers tell us that they can't get enough of the helpful staff at SureStay Hotel by Best Western Thomson. During your stay, you'll be close to Thomson Causeway Recreation Area. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free continental breakfast served daily
  • Free Wi-Fi in some public areas
  • Free self-parking and Motorhome/coach/lorry parking
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Amenities include newspapers, a 24-hour business centre and a meeting room
  • On-site recreation includes a golf course
  • 8 minutes by car from Thomson Causeway Recreation Area and 11 minutes from Savanna Museum and Cultural Center
  • Free local-area shuttle service
SureStay Hotel by Best Western Thomson offers its guests a golf course. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and a meeting room. Barbecue grills, a vending machine, and a picnic area are also featured at SureStay Hotel by Best Western Thomson. Self parking is free.

Smoking is allowed in designated areas at this Thomson hotel.

Guests are served a free continental breakfast daily from 6:00 AM to 10:00 AM.
SureStay Hotel by Best Western Thomson has a restaurant on site.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle
  • Area shuttle
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 9-hole golf course
  • Golf carts
  • Golf clubs/equipment
  • Pro golf shop
  • TV in common areas

Family friendly

  • Free area shuttle
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 37-inch LCD TV with cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Free long-distance calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets welcome with a deposit of USD 25.00 per stay
  • Weight limit: 50 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 25.00 per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Sandburr Run Resort Thomson
Sandburr Run Resort
Sandburr Run Thomson
Sandburr Run
Sandburr Run Resort
Surestay By Thomson Thomson
SureStay Hotel by Best Western Thomson Hotel
SureStay Hotel by Best Western Thomson Thomson
SureStay Hotel by Best Western Thomson Hotel Thomson

SureStay Hotel by Best Western Thomson Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 69 out of 145 reviews
Rating 8 - Good. 42 out of 145 reviews
Rating 6 - Okay. 14 out of 145 reviews
Rating 4 - Poor. 12 out of 145 reviews
Rating 2 - Terrible. 8 out of 145 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms were very nice and the staff was great!
Stayed 6 nights in Nov 2024

4/10 Poor

Kent

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This was a very disappointing experience. Our room was not very clean, dead bugs on windowsill, gross. Breakfast was a huge disappointment: only sweet stuff, no eggs, no sausage, no fresh fruit, no oatmeal, no tea or decaf coffee, no water pitcher or water bottles, coffee was not even in the breakfast area. No elevator in building. No fitness center. No canopy or overhang area where we could unload our car, we got soaking wet from the rain while lugging in all our luggage and supplies. No luggage carrier on wheels. This motel or hotel was very dated, with little or no normal amenities and conveniences. To make matters worse, the toilet in our hotel room became completely clogged/plugged and unuseable, just from normal usage, and the employees didn't seem to bat an eye or offer any assistance. One said she might be able to get us a plunger but never did. Because of the time change (daylight savings time) we kept getting locked out of our room. We would like to speak to someone about this and get some sort of partial refund or credit. We've stayed in many places over the years and have never had such an all-around bad experience.
Stayed 1 night in Nov 2024

2/10 Terrible

Verified traveller

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fraud Risk - Do Not Stay Here
Stolen money from my card. My bank was charged extra money for no reason, I ended up getting a check from Best Western corporate because the owner refused to refund me, even when he was told by Best Western that his actions were illegal. I don't know how they're still in business
Stayed 3 nights in Aug 2024

10/10 Excellent

Torin

Liked: Cleanliness, staff & service
Easy to find property next to a golf course, staff were friendly n good bed to sleep on. I’d stay there again!
Stayed 1 night in Oct 2024

6/10 Okay

Beth

Business traveller
Liked: Cleanliness
Staff was nice, room was clean and comfy . Thought they would offer more of a breakfast since there was a restaurant there but basically regular package. little overpriced for what I expected
Stayed 2 nights in Oct 2024

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff! Loved the bar in the hotel. Definitely would stay again.
Stayed 1 night in Oct 2024

6/10 Okay

Tracy

Travelled with group
Liked: Staff & service, amenities
They had a golf event, all the golfers ate the breakfast items, so by the time we ate at 8:30 am, nothing was left ir restocked.
Stayed 1 night in Aug 2024

6/10 Okay

Sierra

Liked: Cleanliness, staff & service
The bathroom vanity was small. You could hardly put make up or your toothbrush supplies on there… Had to set stuff on the back of the toilet if you wanted more space…The shower creaked like there was nothing below the tub shell. My tile was cracked like they had to dig under it. Outdated inside rooms. Get what you pay for. Said they had a continental breakfast… I'm not sure that I having a waffle maker constitutes as a continental breakfast. Disappointing .
Stayed 1 night in Oct 2024

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
This is our go to place to stay when we come back home. The staff provides EXCEPTIONAL service every time!
Stayed 3 nights in Sep 2024

8/10 Good

William

Stayed 2 nights in Sep 2024

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff send text after first night asking if everything was to our satisfaction, it was thoughtful
Stayed 2 nights in Sep 2024

10/10 Excellent

walter

Disliked: Staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Alexa

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 2 nights in Aug 2024

10/10 Excellent

Ryan

Stayed 1 night in Aug 2024

6/10 Okay

Daryl

Liked: Cleanliness
Nothing special, just ok
Stayed 1 night in Aug 2024

10/10 Excellent

Bruce

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Bev

Stayed 2 nights in Aug 2024

4/10 Poor

Samantha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for people that party but not family oriented
I was very disappointed in this hotel. The bar and was extremely loud. You could hear people talking all night long on both sides of my room through the bathrooms. There were smells in the hallway. Phone network was terrible in Thompson. I would never stay here again, and I would not recommend going here unless you drink and party all night long
Stayed 1 night in Aug 2024

10/10 Excellent

Harold

On a gof course
Great people who are friendly ad Heidi here
Stayed 1 night in Aug 2024

4/10 Poor

rodney

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Not impressed
Lobby was not well marked and I have to walk to find it. and it went down from there. The staff was OK, but check-in was slow and the outside door to the room hallway would not close. The room I got smelled musty. The AC was very noisy when the compressor clicked in. When I check out, No body was at the counter so I went to the breakfast. No Fruit, no Cereal, Nothing hot except a waffle. When I left someone was at the desk and he asked me is the AC worked. I told him it did but was very noisy. It was very coinvent for where i needed to go but, If I go back, I will look else where and drive a little.
Stayed 1 night in Aug 2024

8/10 Good

Gregory

Travelled with family
Liked: Cleanliness, staff & service
This is called a resort, but actually an average and dated hotel, golf course and casino in the middle of cornfields. The people were nice, and our room was clean but it really needs some updating to the exterior and property grounds. The breakfast had only fruit as healthy choices. No eggs or other hot food other than waffles. No water either.
Stayed 1 night in Aug 2024

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

Carlene

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled of mildew, horrible conditions
Stayed 1 night in Aug 2024

8/10 Good

Edward

Travelled with partner
Had trouble with tv going in and out😊
Stayed 2 nights in Jul 2024

10/10 Excellent

iva

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024