6/10 Okay
Mercy, Arcadia
Travelled with family, Travelled with group
26 Sept 2024
Liked: Cleanliness, staff & service, amenities
I used to recommend this hotel to my friends and family and have been staying in this hotel for the past 10-15 years. I loved this hotel. In 2023 and 2024 I came to this hotel 3 times in a year and usually stays 2-3 weeks at every time. I used to love this hotel for it's cleanliness, friendly staffs, great location, big room. But lately after the pandemic, everything changed. In one of my last 6 stays in 2023 and 2024, I have experienced some bad moment. One time I have to ask the staff to have me moved to other room due to the bad odor in the room I was given after checked in. Another time I was moved to other room for a day and have to move back to the original room due to AC problem. I also noticed lately, the property is getting old and need a make over. The shower was cracked and loose, the hanging rod in the closet was broken, AC not working properly, staffs are not as friendly as before. I'm sad that the hotel that I've been staying for the last 10-15 years is deteriorating. I really hope the management can start repairing and renovating the hotel condition soon. They have to compete with the new hotels surrounding them. If not I think they will start loosing business to the neighboring new hotels.
Mercy
Stayed 1 night in Sep 2024