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Hotel Metropolitan Tokyo Ikebukuro

4.0 star property
VIP Access

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Metropolitan Tokyo Ikebukuro

Daily buffet breakfast (JPY 3500 per person)
City view
Lobby
Superior Queen, Non Smoking (16-21F) | Down duvets, in-room safe, desk, blackout curtains
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym
  • Room service
  • Parking available
  • Breakfast available
  • 24/7 front desk

Explore the area

Map
1-6-1 Nishi-Ikebukuro, Toshima-ku, Tokyo, Tokyo, 171-8505
  • Rikkyo University
    ‪11 min walk‬
  • Sunshine City Shopping Mall
    ‪14 min walk‬
  • Sunshine Aquarium
    ‪3 min drive‬
  • Tokyo (HND-Haneda)
    ‪60 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for City View Twin + Extra Bed for over age of 6, Non Smoking (22-23F)

City View Twin + Extra Bed for over age of 6, Non Smoking (22-23F) | Down duvets, in-room safe, desk, blackout curtains

City View Twin + Extra Bed for over age of 6, Non Smoking (22-23F)

7.0 out of 10
Good
(4 reviews)
  • 27 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for City View Twin Room, Non Smoking (22-23F)

Down duvets, in-room safe, desk, blackout curtains

City View Twin Room, Non Smoking (22-23F)

8.0 out of 10
Very good
(2 reviews)
  • 23 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for City View Single Room, Non Smoking (22-23F)

City View Single Room, Non Smoking (22-23F) | Down duvets, in-room safe, desk, blackout curtains

City View Single Room, Non Smoking (22-23F)

9.6 out of 10
Exceptional
(4 reviews)
  • 17 sq m
  • City view
  • Sleeps 1
  • 1 Double Bed

View all photos for Moderate Queen (6-7 F), Non Smoking

Down duvets, in-room safe, desk, blackout curtains

Moderate Queen (6-7 F), Non Smoking

8.6 out of 10
Excellent
(7 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for City View Queen, Non Smoking (22-23F)

City View Queen, Non Smoking (22-23F) | Down duvets, in-room safe, desk, blackout curtains

City View Queen, Non Smoking (22-23F)

7.0 out of 10
Good
(2 reviews)
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Plus, Non Smoking (16-21 F)

Down duvets, in-room safe, desk, blackout curtains

Superior Twin Plus, Non Smoking (16-21 F)

  • 27 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive King, Non Smoking (24F)

Executive King, Non Smoking (24F) | Down duvets, in-room safe, desk, blackout curtains

Executive King, Non Smoking (24F)

  • 27 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for City View Twin Plus, Non Smoking (22-23F)

Down duvets, in-room safe, desk, blackout curtains

City View Twin Plus, Non Smoking (22-23F)

  • 27 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Twin Plus, Non Smoking (5-15F)

Down duvets, in-room safe, desk, blackout curtains

Standard Twin Plus, Non Smoking (5-15F)

  • 27 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Queen, Non Smoking (24F)

Executive Queen, Non Smoking (24F) | Down duvets, in-room safe, desk, blackout curtains

Executive Queen, Non Smoking (24F)

9.0 out of 10
Wonderful
(2 reviews)
  • 23 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin + Extra Bed for over age of 6, Non Smoking (5-15F)

Standard Twin + Extra Bed for over age of 6, Non Smoking (5-15F) | Down duvets, in-room safe, desk, blackout curtains

Standard Twin + Extra Bed for over age of 6, Non Smoking (5-15F)

9.0 out of 10
Wonderful
(10 reviews)
  • 27 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Superior Twin + Extra Bed for over age of 6, Non Smoking (16-21F)

Superior Twin + Extra Bed for over age of 6, Non Smoking (16-21F) | Down duvets, in-room safe, desk, blackout curtains

Superior Twin + Extra Bed for over age of 6, Non Smoking (16-21F)

8.0 out of 10
Very good
(7 reviews)
  • 27 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Governor Suite, Non Smoking (24F)

Governor Suite, Non Smoking (24F) | Down duvets, in-room safe, desk, blackout curtains

Governor Suite, Non Smoking (24F)

  • 70 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Moderate Corner Queen (6-7 F), Non Smoking

Moderate Corner Queen (6-7 F), Non Smoking | Down duvets, in-room safe, desk, blackout curtains

Moderate Corner Queen (6-7 F), Non Smoking

  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Deluxe Twin, Non Smoking (24F)

Executive Deluxe Twin, Non Smoking (24F) | Down duvets, in-room safe, desk, blackout curtains

Executive Deluxe Twin, Non Smoking (24F)

  • 35 sq m
  • City view
  • Sleeps 2
  • 2 Double Beds

View all photos for Executive Deluxe King, Non Smoking (24F)

Executive Deluxe King, Non Smoking (24F) | Down duvets, in-room safe, desk, blackout curtains

Executive Deluxe King, Non Smoking (24F)

10.0 out of 10
Exceptional
(3 reviews)
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Moderate Queen Plus (6-7 F), Non Smoking

Moderate Queen Plus (6-7 F), Non Smoking | Down duvets, in-room safe, desk, blackout curtains

Moderate Queen Plus (6-7 F), Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Queen, Non Smoking (5-15F)

Standard Queen, Non Smoking (5-15F) | Down duvets, in-room safe, desk, blackout curtains

Standard Queen, Non Smoking (5-15F)

8.8 out of 10
Excellent
(13 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Japanese Suite (Extra Japanese Style Futon" use for more than 3 adults) (5F)

Japanese Suite (Extra Japanese Style Futon" use for more than 3 adults) (5F) | Down duvets, in-room safe, desk, blackout curtains

Japanese Suite (Extra Japanese Style Futon" use for more than 3 adults) (5F)

10.0 out of 10
Exceptional
(1 review)
  • 50 sq m
  • Sleeps 5
  • 2 Single Beds and 2 Single Futons

View all photos for Standard Small Double, Non Smoking (5-15F)

Down duvets, in-room safe, desk, blackout curtains

Standard Small Double, Non Smoking (5-15F)

8.2 out of 10
Very good
(31 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Ambassador Suite, Non Smoking (24F)

Ambassador Suite, Non Smoking (24F) | Down duvets, in-room safe, desk, blackout curtains

Ambassador Suite, Non Smoking (24F)

  • 70 sq m
  • City view
  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Single Room, Non Smoking (5-15F)

Down duvets, in-room safe, desk, blackout curtains

Standard Single Room, Non Smoking (5-15F)

9.4 out of 10
Exceptional
(53 reviews)
  • 17 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Moderate Twin Plus (6-7 F), Non Smoking

Down duvets, in-room safe, desk, blackout curtains

Moderate Twin Plus (6-7 F), Non Smoking

7.4 out of 10
Good
(3 reviews)
  • 27 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Standard Twin Room, Non Smoking (5-15F)

Down duvets, in-room safe, desk, blackout curtains

Standard Twin Room, Non Smoking (5-15F)

9.2 out of 10
Wonderful
(29 reviews)
  • 23 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Queen, Non Smoking (16-21F)

Superior Queen, Non Smoking (16-21F) | Down duvets, in-room safe, desk, blackout curtains

Superior Queen, Non Smoking (16-21F)

8.6 out of 10
Excellent
(24 reviews)
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Single Room, Non Smoking (16-21F)

Superior Single Room, Non Smoking (16-21F) | Down duvets, in-room safe, desk, blackout curtains

Superior Single Room, Non Smoking (16-21F)

9.6 out of 10
Exceptional
(14 reviews)
  • 17 sq m
  • City view
  • Sleeps 1
  • 1 Double Bed

View all photos for Superior Twin Room, Non Smoking (16-21F)

Down duvets, in-room safe, desk, blackout curtains

Superior Twin Room, Non Smoking (16-21F)

9.2 out of 10
Wonderful
(29 reviews)
  • 23 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Moderate Twin (6-7 F), Non Smoking

Down duvets, in-room safe, desk, blackout curtains

Moderate Twin (6-7 F), Non Smoking

9.6 out of 10
Exceptional
(5 reviews)
  • 23 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for City View Queen Room Non-smoking

Down duvets, in-room safe, desk, blackout curtains

City View Queen Room Non-smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Deluxe Twin Room

Down duvets, in-room safe, desk, blackout curtains

Executive Deluxe Twin Room

  • Sleeps 2
  • 2 Double Beds

View all photos for Executive Queen Room Non-smoking

Down duvets, in-room safe, desk, blackout curtains

Executive Queen Room Non-smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive King Room

Down duvets, in-room safe, desk, blackout curtains

Executive King Room

  • Sleeps 2
  • 1 King Bed

View all photos for City View Single Room Non-smoking

Down duvets, in-room safe, desk, blackout curtains

City View Single Room Non-smoking

  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Small Double Room Non smoking

Down duvets, in-room safe, desk, blackout curtains

Standard Small Double Room Non smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior King Double Room Non-smoking

Down duvets, in-room safe, desk, blackout curtains

Superior King Double Room Non-smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Deluxe King Room Non-smoking

Down duvets, in-room safe, desk, blackout curtains

Executive Deluxe King Room Non-smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room Non Smoking

Down duvets, in-room safe, desk, blackout curtains

Standard Twin Room Non Smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Queen Room Non-smoking

Down duvets, in-room safe, desk, blackout curtains

Superior Queen Room Non-smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Japanese Western Style Room Non-smoking

Down duvets, in-room safe, desk, blackout curtains

Japanese Western Style Room Non-smoking

  • Sleeps 6
  • 4 Single Futons and 2 Single Beds

View all photos for City View Twin Room Non-smoking

Down duvets, in-room safe, desk, blackout curtains

City View Twin Room Non-smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Queen Room Non Smoking

Down duvets, in-room safe, desk, blackout curtains

Standard Queen Room Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Single Room Non smoking

Down duvets, in-room safe, desk, blackout curtains

Standard Single Room Non smoking

  • Sleeps 1
  • 1 Double Bed

View all photos for Superior Single Room Non-smoking

Down duvets, in-room safe, desk, blackout curtains

Superior Single Room Non-smoking

  • Sleeps 1
  • 1 Double Bed

View all photos for Superior Small Double Room Non-smoking

Down duvets, in-room safe, desk, blackout curtains

Superior Small Double Room Non-smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room Non-smoking

Down duvets, in-room safe, desk, blackout curtains

Superior Twin Room Non-smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Ambassador Suite

Down duvets, in-room safe, desk, blackout curtains

Ambassador Suite

  • Sleeps 2
  • 2 Double Beds

View all photos for Moderate Twin, Non Smoking（6-7F）

Down duvets, in-room safe, desk, blackout curtains

Moderate Twin, Non Smoking（6-7F）

  • Sleeps 2
  • 2 Double Beds

View all photos for Moderate Corner Queen, Non Smoking（6-7F）

Down duvets, in-room safe, desk, blackout curtains

Moderate Corner Queen, Non Smoking（6-7F）

  • Sleeps 2
  • 1 Queen Bed

View all photos for Moderate Queen Plus, Non Smoking（6-7F）

Down duvets, in-room safe, desk, blackout curtains

Moderate Queen Plus, Non Smoking（6-7F）

  • Sleeps 2
  • 1 Queen Bed

View all photos for Moderate Queen, Non Smoking（6-7F）

Down duvets, in-room safe, desk, blackout curtains

Moderate Queen, Non Smoking（6-7F）

  • Sleeps 2
  • 1 Queen Bed

View all photos for Moderate Twin Plus, Non Smoking（6-7F）

Down duvets, in-room safe, desk, blackout curtains

Moderate Twin Plus, Non Smoking（6-7F）

  • Sleeps 2
  • 2 Double Beds

Similar properties

Exterior

Sunshine City Prince Hotel

Free WiFi
Restaurant
Air conditioning
Breakfast available
4.4 out of 5, Excellent, (1002)
The price is CHF 135
for 1 room
includes taxes & fees
2 Feb - 3 Feb
Sunshine City Prince Hotel

About this property

Hotel Metropolitan Tokyo Ikebukuro

Hotel with 6 restaurants, near Sunshine Aquarium
This hotel features 6 restaurants, a fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/cafe, a microwave in a common area and a meeting room.
Hotel Metropolitan Tokyo Ikebukuro offers 805 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature down duvets. Digital televisions are provided. Bathrooms include a combined bath/shower unit with a deep soaking bath, slippers, bidets and complimentary toiletries.

This Tokyo hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and blackout curtains. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

Children aged under 15 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests aged under 15 years old are not allowed in the swimming pool or fitness facility.

The breakfast at Hotel Metropolitan Tokyo Ikebukuro gets high marks from our customers. During your stay, you'll be within walking distance of Sunshine Aquarium. You'll find features such as free WiFi in public areas, plus 6 restaurants and a gym.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include 6 restaurants, a coffee shop and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests really like the accommodation for the cleanliness and overall comfort
  • Just a 3-minute drive from Sunshine Aquarium and 7 minutes from Tokyo Dome
  • Airport shuttle service available for a fee
There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at the bar/lounge. Business amenities include a meeting room and limo/town car service.

WiFi is free in public spaces. A fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Hotel Metropolitan Tokyo Ikebukuro. An airport shuttle during limited hours is available for a fee. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Tokyo hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 9:30 AM.
All Day Dining Cross Dine – This buffet restaurant serves breakfast, lunch and dinner.
Cuisine EST – This restaurant specialises in Italian cuisine and serves lunch and dinner. Open daily.
Dining & Bar OVEST – This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Japanese HANAMUSASHI – This restaurant specialises in Japanese cuisine and serves lunch and dinner. Open daily.
Chinese KEI-LIN – This restaurant specialises in Chinese cuisine and serves lunch and dinner. Open daily.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 7:30 AM to 9:30 PM
  • Limo/town car service
  • Parking on site (JPY 2,500 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: JPY 3,500 for adults and JPY 1,900 for children
  • 6 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • All Day Dining Cross Dine
  • Chinese KEI-LIN
  • Cuisine EST
  • Dining & Bar OVEST
  • Japanese HANAMUSASHI

Things to do

  • Gym
  • Shopping

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch TV with digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Refrigerator
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Children 5 years old and under stay free only when sharing a bed with an adult and using existing bedding. This will be limited to maximum 1 child per a bed
Some room names indicate varying check-in and check-out times, which override standard check-in and check-out hours.
Breakfast is not included in the breakfast rate plan for children ages 4-5, and can be requested onsite for the listed child breakfast fee. There are no breakfast fees for children age 3 and under.

Renovations and closures

The following facilities are closed on Tuesday:
  • Fitness facility

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 5 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are available for JPY 6050.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 3500 for adults and from JPY 1900 for children
  • Airport shuttle fee: JPY 3600 per person (one-way)
  • Airport shuttle fee per child: JPY 1800 (one-way), (from 6 to 12 years old)
  • Self-parking fee: JPY 2500 per night
  • Rollaway bed fee: JPY 6050.0 per day
  • Facilities fee: JPY 2200 per person and includes use of: fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

  • One child aged 5 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Hotel Metropolitan Tokyo Ikebukuro Japan
Hotel Metropolitan Tokyo
Hotel Tokyo Metropolitan
Metropolitan Hotel Tokyo
Metropolitan Tokyo
Metropolitan Tokyo Hotel
Tokyo Hotel Metropolitan
Tokyo Metropolitan
Tokyo Metropolitan Hotel
Crowne Plaza Toshima
Hotel Metropolitan Tokyo Japan
Hotel Metropolitan Tokyo Ikebukuro
Metropolitan Tokyo Ikebukuro
Metropolitan Tokyo Ikebukuro
Hotel Metropolitan Tokyo Ikebukuro Hotel
Hotel Metropolitan Tokyo Ikebukuro Tokyo
Hotel Metropolitan Tokyo Ikebukuro Hotel Tokyo

Hotel Metropolitan Tokyo Ikebukuro Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1512 out of 2321 reviews" "
Rating 8 - Good. 616 out of 2321 reviews" "
Rating 6 - Okay. 129 out of 2321 reviews" "
Rating 4 - Poor. 38 out of 2321 reviews" "
Rating 2 - Terrible. 26 out of 2321 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

ELENA

Na
Stayed 1 night in Oct 2024

8/10 Good

Chi Wai, St. Helens

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some staff are very polite but some are not. Most female staff are professional.
Stayed 3 nights in Oct 2024

10/10 Excellent

Bruce

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time here! The location is very convenient and the staff were accommodating. The laundry room was very convenient with a connection to your tv to monitor the status of the machines.
Stayed 3 nights in Oct 2024

6/10 Okay

Andreas

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast, room decent, bathroom ok. However, too expensive.
Stayed 1 night in Oct 2024

8/10 Good

Yun Oui

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limousine bus from Haneda airport to/ from hotel. Near Ikebukuro station
Stayed 4 nights in Sep 2024

10/10 Excellent

Glen, Edmonton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it and would be happy to be back.
Stayed 3 nights in Oct 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Curt

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean, and convenient
10 day vacation stay with a group of friends. Room was very clean and comfortable and had an excellent view (higher floor). Not recently remodeled, so some of the furniture seemed a bit worn. My friends had rooms that appeared recently remodeled. But it was perfectly acceptable and very clean. Bed was very comfortable as were the pajamas provided. Excellent staff and service. Breakfast buffet was very delicious and varied. Location was very convenient to transportation, shopping, and dining.
Stayed 9 nights in Oct 2024

8/10 Good

KOKILAVANY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel room had queen bed, room furniture was a bit dated but in a good condition. Hotel location was 3 min walk to Ikebukuro train station close to Tobu & Seibu shopping department stores and Ikebukuro shopping streets. Sunshine City is about 15 min walk via Ikebukuro train station. A convenient service is hotel has the airport limousine bus to both Haneda & Narita airports.
Stayed 5 nights in Oct 2024

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is easy to get to from Haneda Airport and close to the train station. Lots of dining options in the hotel as well as surrounding areas, along with shopping. Staff is great and attentive. They will clean / tidy up your room each day (unless you leave your "do not disturb" sign up). There are on-site coin laundry machines which is convenient as I can pack less clothes. Only downside is there is only 6 machines so it does get taken up quickly. Will definitely stay here again.
Stayed 9 nights in Oct 2024

10/10 Excellent

P4lmB3ach1999

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic customer service and right across the street from the train station! Beautiful view from our room. The bed was comfortable and the room was very clean and nice. No irons in room and you can only borrow them for an hour at a time.
Stayed 5 nights in Oct 2024

8/10 Good

Hari

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast buffet has little to no options for vegetarians. They need to have a more inclusive menu.
Stayed 3 nights in Oct 2024

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was good, staff was nice, rooms were clean. Its an older hotel, would be nice if they would up grade the rooms to include more modern amenities.
Stayed 5 nights in Oct 2024

6/10 Okay

Maki

Liked: Staff & service
Great location
Stayed 2 nights in Oct 2024

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel location very convenient to everything. Room and washroom is spacious, A ! I will be coming back to this hotel from now on :)
Stayed 6 nights in Oct 2024

10/10 Excellent

Mark Anthony Villa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 5 nights in Sep 2024

4/10 Poor

jeff

Business traveller
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
a marble lobby doesn’t mean the hotel is good.
My 2nd stay at this hotel in a week. 1st stay I booked a superior room. It had only one working power outlet. Carpet seemed old and looked dirty. 2nd stay I booked a standard room. Was exactly the same room different floor. I used the hotels laundry room. used two machines. One worked, other machine washed, but didn’t rinse off soap or dry. I ran it through two cycles It never worked. I now had a problem and went to the hotel desk. After accusing me of running it incorrectly, they finally realized it actually didn’t work correctly. Staff put my clothes in another machine. Note each time you run a cycle, it takes two hours. So I am six hours committed to getting my laundry. I asked the person to help me get a later check out so I could deal with this laundry issue. The front desk said they would charge me extra if I checked out late. I reminded them the issue is due to their machine failure not mine. Insisted that the general manager come out and speak with me directly, finally, the front desk manager begrudgingly agreed to let me have a 2 PM check out. Our company, our contractors and distribution partners have stayed a total of 50 nights at this hotel. There won’t be a 51st night.
Stayed 1 night in Oct 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff, service in every area is on point. The location is very convenient - very close to the station with lots of food and shopping options around.
Stayed 6 nights in Oct 2024

8/10 Good

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location right next to the IKEBUKURO train station, extremely helpful and courteous staff. Room is clean and well maintained. The only thing that did not work for me is the hotel WiFi, perhaps it’s because my room are at the far end of the corridor (room 701)
Stayed 3 nights in Oct 2024

10/10 Excellent

Toshiko Matsumoto

Stayed 2 nights in Oct 2024

8/10 Good

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2024

8/10 Good

Pak

Travelled with family
Convenience
Stayed 3 nights in Oct 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2024

6/10 Okay

jeff

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Everything but the room was great.
Room was smaller than expected as I booked a superior class room. The entire room had only 2 working outlets. This made it impossible to charge computer and other work related electric devices a one time. They did have an auxiliary charging cord , it didn’t work. Carpet looked old and overly worn. No proper desk to work at. The people were wonderful. The lobby and restaurants very nice. But, I was in Japan on business and the room wasn’t worth the price. If I stayed here again, it would have to be a larger room with a desk. But then the price would likely not made it cost effective.
Stayed 1 night in Oct 2024

8/10 Good

Siu Man

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location is great and convenient
Stayed 4 nights in Sep 2024