Keio Plaza Hotel Tokyo

4.5 star property
VIP Access

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Keio Plaza Hotel Tokyo

Exterior
Delicatessen
40-inch flat-screen TV with satellite channels, TV, DVD player
View from room
10 restaurants, breakfast, lunch, dinner served; Fusion cuisine

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Parking available

Explore the area

Map
2-2-1 Nishi-Shinjuku, Shinjuku-Ku, Tokyo, Tokyo-to, 160-8330
  • Shinjuku Mitsui Building
    ‪2 min walk‬
  • Shinjuku I Land
    ‪4 min walk‬
  • Tokyo Metropolitan Government Building
    ‪4 min walk‬
  • Tokyo (HND-Haneda)
    ‪38 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members

Room options

Plaza Superior South Wing Twin, Non Smoking, 20F above

  • 30 sq m
  • City view
  • Sleeps 6
  • 2 Large Single Beds

Superior Twin Room, Non Smoking

  • 34 sq m
  • City view
  • Sleeps 6
  • 2 Large Single Beds

Deluxe Select Twin Connecting Room, Non Smoking

  • 71 sq m
  • City view
  • Sleeps 8
  • 4 Large Single Beds

Deluxe Select Twin, Non Smoking

  • 35.5 sq m
  • City view
  • Sleeps 4
  • 2 Large Single Beds

Standard Twin, Non Smoking

  • 24 sq m
  • City view
  • Sleeps 4
  • 2 Large Single Beds

Premier Grand - Superior King with the Club Lounge Access (breakfast, tea, and bar time)

  • 34 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Standard Double Room, Non Smoking

  • 24 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

Premier Grand - Suite Family with the Club Lounge Access (breakfast, tea, and bar time)

  • 71 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

Luxury Deluxe Twin, Non Smoking (Universal Design)

  • 47 sq m
  • City view
  • Sleeps 4
  • 2 Large Single Beds

Deluxe Twin, Non Smoking (Universal Design)

  • 36 sq m
  • City view
  • Sleeps 3
  • 2 Large Single Beds

Junior Suite Twin, Non Smoking (Universal Design)

  • 67 sq m
  • City view
  • Sleeps 4
  • 2 Large Single Beds

Plaza Superior South Wing King, Non Smoking

  • 30 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Pure Wellness Room - Twin Room - Non Smoking

  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Large Single Beds

Plaza Deluxe Twin Room, Non Smoking (Main Tower)

  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Large Single Beds

Standard Plus Double, Non Smoking

  • 24 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

Premier Grand - Deluxe King with the Club Lounge Access (breakfast, tea, and bar time)

  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Premier Grand - Deluxe Twin with the Club Lounge Access (breakfast, tea, and bar time)

  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Large Single Beds

Plaza Luxe Double, Non Smoking

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

Premier Grand - Suite Twin with the Club Lounge Access (breakfast, tea, and bar time)

  • 71 sq m
  • City view
  • Sleeps 3
  • 2 Large Single Beds

Superior Plus Twin, Non Smoking

  • 34 sq m
  • City view
  • Sleeps 6
  • 2 Large Single Beds

Plaza Deluxe South Wing Triple, Non Smoking, 20F above

  • 41 sq m
  • City view
  • Sleeps 8
  • 3 Large Single Beds

Premier Grand - Suite King with the Club Lounge Access (breakfast, tea, and bar time)

  • 71 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Plus Twin, Non Smoking

  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Large Single Beds

Deluxe Plus Double, Non Smoking

  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Plaza Superior South Wing Twin, Non Smoking

  • 30 sq m
  • City view
  • Sleeps 6
  • 2 Large Single Beds

Premier Grand - Deluxe 2 Queens with the Club Lounge Access (Breakfast, Tea, and Bar time)

  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Plus Twin Room (Triple)

  • 35.5 sq m
  • City view
  • Sleeps 5
  • 2 Large Single Beds and 1 Single Bed

Plaza Luxe King, Non Smoking

  • 40.1 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Premier Grand - Suite with the Club Lounge Access (breakfast, tea, and bar time)

  • 70.1 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Standard Plus - Twin Room

  • 23.5 sq m
  • City view
  • Sleeps 4
  • 2 Large Single Beds

Luxury Family Room, Non-Smoking

  • 46.3 sq m
  • City view
  • Sleeps 9
  • 5 Large Single Beds

Plaza Deluxe South Wing Twin (Non-Smoking)

  • 40.1 sq m
  • City view
  • Sleeps 6
  • 2 Large Single Beds

Plaza Deluxe South King (Non-Smoking)

  • 40.1 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Plaza Superior South Wing Double, Non Smoking

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

South Tower Plaza Superior Queen Room

  • Sleeps 2
  • 1 Queen Bed

Main Tower Premier Grand Suite

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Standard Single Room

  • Sleeps 1
  • 1 Single Bed

South Tower Plaza Deluxe King Room

  • Sleeps 2
  • 1 Queen Bed

Main Tower Junior Suite Twin (Universal Design)

  • Sleeps 2
  • 2 Single Beds

Main Tower Standard Room

  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

South Tower Plaza Deluxe Twin Room

  • Sleeps 3
  • 2 Double Beds

South Tower Plaza Superior Twin Room Non-smoking

  • Sleeps 2
  • 2 Single Beds

Main Tower Standard Double Room

  • Sleeps 2
  • 1 Queen Bed

Main Tower Superior Plus Twin Room

  • Sleeps 3
  • 2 Double Beds

Main Tower Plaza Deluxe Twin Room Smoking

  • Sleeps 2
  • 2 Single Beds

Main Tower Superior Twin Room Smoking

  • Sleeps 3
  • 2 Double Beds

Deluxe Select Twin

  • Sleeps 2
  • 2 Single Beds

South Tower Plaza Deluxe Room

  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

South Tower Plaza Superior Room

  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

Main Tower Premier Grand Twin Suite

  • Sleeps 2
  • 2 Single Beds

South Tower Luxe King Room

  • Sleeps 2
  • 1 King Bed

Main Tower Standard Twin Room Smoking

  • Sleeps 2
  • 2 Single Beds

Main Tower Luxury Family Room

  • Sleeps 5
  • 1 Single Sofa Bed and 4 Double Beds

Main Tower Luxury Deluxe Twin (Universal Design)

  • Sleeps 2
  • 2 Single Beds

Main Tower Premier Grand King Suite

  • Sleeps 2
  • 1 King Bed

Main Tower Club Room Premier Grand wide King Room

  • Sleeps 2
  • 1 King Bed

Main Tower Standard Plus Double Room

  • Sleeps 2
  • 1 Queen Bed

Main Tower Plaza Superior Twin Room Non smoking

  • Sleeps 3
  • 2 Double Beds

South Tower Plaza Luxe Twin Room

  • Sleeps 3
  • 2 Double Beds

Main Tower Plaza Deluxe Twin Room Non smoking

  • Sleeps 2
  • 2 Single Beds

Main Tower Standard Double Room Smoking

  • Sleeps 2
  • 1 Queen Bed

Main Tower Club Room Premier Grand King Room

  • Sleeps 2
  • 1 King Bed

South Tower Plaza Luxe Queen Room

  • Sleeps 2
  • 1 Queen Bed

Main Tower Club Room Premier Grand Twin Room

  • Sleeps 2
  • 2 Single Beds

Main Tower Superior Twin Room

  • Sleeps 3
  • 2 Double Beds

Main Tower Deluxe Twin (Universal Design)

  • Sleeps 2
  • 2 Single Beds

Main Tower Deluxe Plus Queen Room

  • Sleeps 2
  • 1 Queen Bed

Main Tower Club Room Premier Grand Two Queen Room

  • Sleeps 4
  • 2 Queen Beds

Main Tower Standard Twin Room Non smoking

  • Sleeps 2
  • 2 Single Beds

Main Tower Standard Twin Room

  • Sleeps 2
  • 2 Single Beds

Plaza Superior South Twin 20F above(Non-smoking)

  • Sleeps 3
  • 2 Double Beds

South Tower Plaza Luxe Corner Room

  • Sleeps 2
  • 1 King Bed

Main Tower Standard Double Room Non smoking

  • Sleeps 2
  • 1 Queen Bed

South Tower Plaza Superior King Room

  • Sleeps 3
  • 1 King Bed

Main Tower Deluxe Plus Twin Room

  • Sleeps 2
  • 2 Single Beds

Main Tower Plaza Superior Twin Room Smoking

  • Sleeps 3
  • 2 Double Beds

Main Tower Superior Twin Room Non smoking

  • Sleeps 3
  • 2 Double Beds

Deluxe Select Twin Connecting Room

  • Sleeps 4
  • 4 Single Beds

Main Tower Plaza Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

South Tower Plaza Deluxe Triple Room

  • Sleeps 3
  • 3 Single Beds

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About this property

Keio Plaza Hotel Tokyo

Luxury Tokyo hotel in Shinjuku with 10 restaurants
Along with 10 restaurants, this hotel has 5 bars/lounges and a fitness centre. Free WiFi in public areas and a free theme park shuttle are also provided. Additionally, 3 coffee shops/cafes, self parking and a meeting room are on-site. Private bathrooms are not en suite.
Keio Plaza Hotel Tokyo offers 1453 accommodations with DVD players and a safe. Each accommodation is individually furnished and decorated. Beds feature down duvets. 40-inch flat-screen televisions come with satellite channels. Rooms have detached private bathrooms. Bathrooms include a separate bath and shower, slippers, bidets and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and in-room massages can be requested.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us they can't get enough of Keio Plaza Hotel Tokyo's great location. During your stay, you're just a quick walk from Shinjuku Mitsui Building. Free WiFi in public areas, a free theme park shuttle and 10 restaurants are available.
  • Free WiFi
  • Enjoy Fusion cuisine at スーパーブッフェ グラスコート, one of the property's 10 restaurants and 5 bars/lounges
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests really like the accommodation for the cleanliness and spaciousness
  • Steps from Shinjuku Mitsui Building and 3 minutes on foot from Pentax Square
  • Free theme park shuttle service
There are 10 restaurants and 3 coffee shops/cafes, as well as a nearby corner/local shop. You can unwind with a drink at one of the 5 bars/lounges. A meeting room and coworking spaces are available.

A computer station is on site and WiFi is free in public spaces. A fitness centre, a vending machine, and multilingual staff are also featured at the luxury Keio Plaza Hotel Tokyo. An airport shuttle at scheduled times is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Keio Plaza Hotel Tokyo was completed in March 2020.

Smoking is allowed in designated areas at this 4.5-star Tokyo hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:00 AM.
スーパーブッフェ グラスコート – This buffet restaurant specialises in Fusion cuisine and serves breakfast, lunch and dinner.
オールデイダイニング樹林 – This restaurant specialises in American cuisine and serves lunch, dinner and light fare. Reservations are required. Open selected days.
鉄板焼 やまなみ – This fine-dining restaurant specialises in Japanese cuisine and serves lunch and dinner. Open daily.
和食 かがり – This restaurant specialises in Japanese cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
寿司 久兵衛 – This sushi bar specialises in sushi and serves lunch and dinner. Open daily.
Late-night fare is available from room service (during limited hours).

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

Chinese (Mandarin), English, French, German, Italian, Japanese, Korean, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 6:00 AM to 5:30 PM at scheduled times
  • Free theme park shuttle
  • Parking on site (JPY 1,000 per night; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: JPY 4,500 for adults and JPY 3,500 for children
  • 10 restaurants
  • 3 coffee shops/cafes
  • 5 bars/lounges

Restaurants on site

  • オールデイダイニング樹林
  • スーパーブッフェ グラスコート
  • 和食 かがり
  • 寿司 久兵衛
  • 鉄板焼 やまなみ

Things to do

  • Art gallery
  • Bicycle storage
  • Designer stores
  • Gym
  • Shopping

Family friendly

  • Baby toys
  • DVD player
  • Free theme park shuttle
  • Grocery/convenience store
  • Highchair
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Stroller

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station
  • Coworking space
  • Meeting room

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lift (104 centimetre wide door)
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Detached private bathroom
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable/satellite channels
  • DVD player

Food and drink

  • Free bottled water
  • Late-night room service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Free daily newspapers
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Meals are not included in the room rate for children ages 5 years and younger who are included in the reservation.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 5 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are available for JPY 25000.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 4500 for adults and from JPY 3500 for children
  • Airport shuttle fee: JPY 1250 per person (one-way)
  • Airport shuttle fee per child: JPY 630 (one-way), (from 1 to 12 years old)
  • Self-parking fee: JPY 1000 per night (in/out privileges)
  • Rollaway bed fee: JPY 25000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

  • One child aged 5 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are not able to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Keio
Keio Hotel
Keio Hotel Tokyo Plaza
Keio Plaza Tokyo
Keio Tokyo Plaza
Keio Plaza Hotel Tokyo Shinjuku
Keio Plaza Shinjuku
Keio Plaza Hotel Tokyo
Keio Plaza Hotel
Keio Plaza
Keio Plaza Hotel Tokyo Hotel
Keio Plaza Hotel Tokyo Tokyo
Keio Plaza Hotel Tokyo Hotel Tokyo

Keio Plaza Hotel Tokyo Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1319 out of 2028 reviews" "
Rating 8 - Good. 478 out of 2028 reviews" "
Rating 6 - Okay. 133 out of 2028 reviews" "
Rating 4 - Poor. 62 out of 2028 reviews" "
Rating 2 - Terrible. 36 out of 2028 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Aloysius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Soo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I often heard that Japanese hotels have small rooms, but I was very satisfied with the spacious rooms here. And the staff is very friendly and professional. However, it was a bit inconvenient to walk to the Shinjuku shopping mall or department store.
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great location and proximity to shops, restaurants and trains. First class hotel with first class service.
Stayed 1 night in Oct 2024

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traveling with children so they can’t wait to eat at proper time but hotel wouldn’t allow us to feed them food or snacks anywhere except outside or in the room . We already checked out so couldn’t go back to our room . We paid to stay at the plaza lounge because our flight was at night but couldn’t eat there also except waffles that they sold. Not children friendly hotel.
Stayed 4 nights in Oct 2024

8/10 Good

Ah Hoon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly, but area not really near shopping.
Stayed 3 nights in Oct 2024

10/10 Excellent

william

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Oct 2024

2/10 Terrible

Marijane, alpharetta

Stayed 5 nights in Sep 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here on our honeymoon. Beautiful, comfortable hotel.
Stayed 3 nights in Jul 2024

6/10 Okay

Emerson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect except for the bed. It was hard and bouncy
Stayed 8 nights in Oct 2024

6/10 Okay

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and excellent facilities for couples, families and business travelers alike.
Stayed 2 nights in Oct 2024

8/10 Good

Frederic

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
very convenient acces
Stayed 5 nights in Oct 2024

10/10 Excellent

Majhid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Premier Grand rooms are fantastic value with club access. The staff are professional, attentive and friendly.
Stayed 4 nights in Oct 2024

10/10 Excellent

Avion

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay! Everyone was very polite and accommodating. I’d gladly stay again!
Stayed 4 nights in Oct 2024

10/10 Excellent

michael

Stayed 3 nights in Sep 2024

10/10 Excellent

James

Stayed 4 nights in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Quiet and Comfortable
This hotel was in a great location and had everything we needed for our first time in Japan. It was clean and quiet and the room was spacious. The rooms are a little bit dated but this did not deter from the comfort of our stay. The mattresses were a bit firm so that may be bothersome to a few folks but I was very satisfied overall with our time here!
Stayed 4 nights in Sep 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property will stay here again
Stayed 3 nights in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

Jennifer

Stayed 5 nights in Sep 2024

2/10 Terrible

Ting

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our recent stay at this hotel was unfortunately marked by several significant problems. Upon arrival, we were moved three times due to a persistent cigarette odor and ozone, which is used to remove cigarette smells, in both the rooms and the surrounding hallways. We had to haul all our luggage between two towers to be met with 3 rooms smelling like cigarettes. Despite waiting over an hour to be reassigned to a room that was supposedly free of the smell, the issue persisted. While the manager claimed no odor and insisted it was a no smoking room, a busboy later confirmed that the smell was present, adding to our frustration. We had to settle for a room smelling of cigarettes. The condition of the rooms was also awful. There were noticeable stains on the floors and the furniture was chipped and scratched, giving the rooms a worn-down appearance. The Expedia listing photos made the room look modern when it was very run down. Additionally, the mattress was collapsed. It was concave like a bowl, which caused us back issues. In terms of service, when we requested a complimentary late checkout due to the inconvenience of being moved multiple times and waiting over an hour to find a suitable room, we were told this would incur an additional charge, which felt unfair under the circumstances. I will not return to this hotel due to the cigarette smells, the unacceptable condition of the room and bed, and the staff's inability to remedy the situation.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a Awesome experience This hotel is top notch and the staff is amazing, the restaurants are the best of the best
Stayed 3 nights in Sep 2024

4/10 Poor

Nathan

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The non smoking room smelt like someone smoked in it last week. Whole property just felt outdated and gross. Service was good, but not amazing. 47th floor is great but they close it at 10 forcing you to work somewhere else. Most the guest were old people and booked it as part of a package through a cruise or trip.
Stayed 2 nights in Oct 2024

8/10 Good

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, quiet and safe. Excellent location for transportation - Shinjuku line minutes away. Across the street from the observatory and the govt building had light projections every night which were spectacular. We saw Mount Fuji early morning and some evenings from our room. Breakfast buffet was fine but not excellent. Still a great place to stay.
Stayed 3 nights in Oct 2024

8/10 Good

Melvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was outstanding, very helpful and courteous.
Stayed 4 nights in Oct 2024

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-Great location, superb, friendly staff, room with a view of the Metropolitan Government Building. - Strictly enforced 3:00 pm check in time resulted in long line ups at 3:00 -Very friendly and helpful bell staff and willing to check bags - Our “Superior” room in the south tower was very tired in appearance, stained carpets in room and hallway, mould on grout and around toilet..definitely overpriced
Stayed 4 nights in Oct 2024