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The Capitol Hotel Tokyu

5.0 star property
VIP Access

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Photo gallery for The Capitol Hotel Tokyu

Lobby
Indoor pool, open 6:30 AM to 9:00 PM, lifeguards on site
Exterior
1 bedroom, down duvets, minibar, in-room safe
3 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool

Explore the area

Map
2-10-3 Nagata-cho, Chiyoda-ku, Tokyo, Tokyo-to, 100-0014
  • Hotel New Otani Tokyo
    ‪13 min walk‬
  • Tokyo Imperial Palace
    ‪14 min walk‬
  • Hibiya Park
    ‪17 min walk‬
  • Tokyo (HND-Haneda)
    ‪29 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Premier Corner Twin with Extra Bed, Non Smoking

View from room

Premier Corner Twin with Extra Bed, Non Smoking

  • 57.8 sq m
  • City view
  • Sleeps 6
  • 2 Single Beds

View all photos for Deluxe Hollywood Twin, Non Smoking

1 bedroom, down duvets, minibar, in-room safe

Deluxe Hollywood Twin, Non Smoking

  • 44.8 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for Premier King, Non Smoking

City view

Premier King, Non Smoking

  • 63.5 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Accessible Premier Corner Twin, Non Smoking

Accessible Premier Corner Twin, Non Smoking | 1 bedroom, down duvets, minibar, in-room safe

Accessible Premier Corner Twin, Non Smoking

  • 57.8 sq m
  • City view
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Premier Corner King with Extra Bed, Non Smoking

View from room

Premier Corner King with Extra Bed, Non Smoking

  • 57.8 sq m
  • City view
  • Sleeps 5
  • 1 King Bed

View all photos for Premier Corner King, Non Smoking

View from room

Premier Corner King, Non Smoking

  • 57.8 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite King, Non Smoking (Breakfast & Club Lounge Access Included)

1 bedroom, down duvets, minibar, in-room safe

Executive Suite King, Non Smoking (Breakfast & Club Lounge Access Included)

  • 104.7 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Deluxe King, Non Smoking (Breakfast & Club Lounge Access Included)

Club Deluxe King, Non Smoking (Breakfast & Club Lounge Access Included) | 1 bedroom, down duvets, minibar, in-room safe

Club Deluxe King, Non Smoking (Breakfast & Club Lounge Access Included)

  • 44.9 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Deluxe Hollywood Twin, Non Smoking (Breakfast & Club Lounge Access Included)

Club Deluxe Hollywood Twin, Non Smoking (Breakfast & Club Lounge Access Included) | 1 bedroom, down duvets, minibar, in-room safe

Club Deluxe Hollywood Twin, Non Smoking (Breakfast & Club Lounge Access Included)

  • 44.9 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for Junior Suite King, Non Smoking (Breakfast & Club Lounge Access Included)

Junior Suite King, Non Smoking (Breakfast & Club Lounge Access Included) | 1 bedroom, down duvets, minibar, in-room safe

Junior Suite King, Non Smoking (Breakfast & Club Lounge Access Included)

  • 64.5 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite King with Extra Bed, Non Smoking (Breakfast & Club Lounge Access Included)

1 bedroom, down duvets, minibar, in-room safe

Executive Suite King with Extra Bed, Non Smoking (Breakfast & Club Lounge Access Included)

  • 104.7 sq m
  • City view
  • Sleeps 5
  • 1 King Bed

View all photos for Connecting Room for 5 (Deluxe King and Premier Corner Twin with Extra bed), Non Smoking

1 bedroom, down duvets, minibar, in-room safe

Connecting Room for 5 (Deluxe King and Premier Corner Twin with Extra bed), Non Smoking

  • 102.6 sq m
  • City view
  • Sleeps 8
  • 2 Single Beds, 1 King Bed and 1 Single Sofa Bed

View all photos for Premier Corner Twin, Non Smoking

View from room

Premier Corner Twin, Non Smoking

  • 57.8 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for Club Premier Corner Twin, Non Smoking (Breakfast & Club Lounge Access Included)

Club Premier Corner Twin, Non Smoking (Breakfast & Club Lounge Access Included) | 1 bedroom, down duvets, minibar, in-room safe

Club Premier Corner Twin, Non Smoking (Breakfast & Club Lounge Access Included)

  • 59.3 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for Connecting Room (1 Deluxe King & 1 Premier Corner Twin), Non Smoking

1 bedroom, down duvets, minibar, in-room safe

Connecting Room (1 Deluxe King & 1 Premier Corner Twin), Non Smoking

  • 102.6 sq m
  • City view
  • Sleeps 7
  • 2 Single Beds and 1 King Bed

View all photos for Deluxe King, Non Smoking

View from room

Deluxe King, Non Smoking

  • 44.8 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Premier King, Non Smoking (Breakfast & Club Lounge Access Included)

Club Premier King, Non Smoking (Breakfast & Club Lounge Access Included) | 1 bedroom, down duvets, minibar, in-room safe

Club Premier King, Non Smoking (Breakfast & Club Lounge Access Included)

  • 64.5 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Garden Suite Twin, Non Smoking (Breakfast & Club Lounge Access Included)

1 bedroom, down duvets, minibar, in-room safe

Garden Suite Twin, Non Smoking (Breakfast & Club Lounge Access Included)

  • 105.5 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Club Deluxe King Room

1 bedroom, down duvets, minibar, in-room safe

Club Deluxe King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Club Deluxe Hollywood Twin

1 bedroom, down duvets, minibar, in-room safe

Club Deluxe Hollywood Twin

  • Sleeps 2
  • 2 Single Beds

View all photos for Garden Twin Suite

1 bedroom, down duvets, minibar, in-room safe

Garden Twin Suite

  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe King Room Non Smoking

1 bedroom, down duvets, minibar, in-room safe

Deluxe King Room Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Club Premier Corner Twin

1 bedroom, down duvets, minibar, in-room safe

Club Premier Corner Twin

  • Sleeps 3
  • 2 Single Beds

View all photos for Premier Corner King Room Non Smoking

1 bedroom, down duvets, minibar, in-room safe

Premier Corner King Room Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Twin Suite

1 bedroom, down duvets, minibar, in-room safe

Executive Twin Suite

  • Sleeps 2
  • 2 Single Beds

View all photos for Garden King Suite

1 bedroom, down duvets, minibar, in-room safe

Garden King Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Premier Corner Twin Room Non Smoking

1 bedroom, down duvets, minibar, in-room safe

Premier Corner Twin Room Non Smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Suite King Room

1 bedroom, down duvets, minibar, in-room safe

Executive Suite King Room

  • Sleeps 3
  • 1 King Bed

View all photos for Club Premier King

1 bedroom, down duvets, minibar, in-room safe

Club Premier King

  • Sleeps 2
  • 1 King Bed

View all photos for Connecting Room

1 bedroom, down duvets, minibar, in-room safe

Connecting Room

  • Sleeps 5
  • 2 Single Beds and 1 King Bed

View all photos for Universal Corner Twin Room

1 bedroom, down duvets, minibar, in-room safe

Universal Corner Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Hollywood Twin Room Non Smoking

1 bedroom, down duvets, minibar, in-room safe

Deluxe Hollywood Twin Room Non Smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Premier King Room Non Smoking

1 bedroom, down duvets, minibar, in-room safe

Premier King Room Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Non Smoking

1 bedroom, down duvets, minibar, in-room safe

Junior Suite Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Premier Corner Room

1 bedroom, down duvets, minibar, in-room safe

Premier Corner Room

  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe King Smoking Allowed

Living area | 32-inch flat-screen TV with digital channels, TV, pay films

Deluxe King Smoking Allowed

  • Sleeps 2
  • 1 King Bed

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About this property

The Capitol Hotel Tokyu

Luxury hotel with 3 restaurants and full-service spa
3 restaurants, a full-service spa and an indoor pool are available at this hotel. WiFi in public areas is free. Other amenities include 2 bars/lounges, a health club and a sauna.
The Capitol Hotel Tokyu offers 251 accommodations with MP3 docking stations and minibars. Beds feature down duvets. 32-inch flat-screen televisions come with digital channels and pay-per-view films. Bathrooms include a combined bath/shower unit with a rainfall showerhead, bathrobes, slippers and bidets.

Guests can surf the web using complimentary wired Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a health club and a sauna.

Guests aged under 18 years old are not allowed in the swimming pool, fitness facility or hot tub.

The on-site spa has 5 treatment rooms, including rooms for couples. Services include facials and body treatments. A variety of treatment therapies are provided, including thalassotherapy. The spa is equipped with a sauna and a hot tub.

The spa is open selected days. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of The Capitol Hotel Tokyu's great location. During your stay, you'll be within walking distance of Tokyo Imperial Palace. Features include free WiFi in public areas, plus 3 restaurants and 2 bars.
  • Free WiFi and wired Internet in some public areas
  • Enjoy international cuisine with garden views at All Day Dining ORIGAMI, one of the property's 3 restaurants and 2 bars/lounges
  • Full breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Indulge with facials, massages or thalassotherapy at the spa
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the overall condition of the property and the location
  • 14 minutes by foot from Tokyo Imperial Palace and a 2-minute drive from Tokyo Tower
The Capitol Hotel Tokyu offers its guests a full-service spa, an indoor pool, and a health club. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre, meeting rooms, and limo/town car service. Event space at this hotel measures 560 square feet (52 square metres) and includes conference space. A hot tub, a sauna, and multilingual staff are also featured at the luxury The Capitol Hotel Tokyu. For a fee, parking is available. The property offers extended parking privileges.

Smoking is allowed in designated areas at this 5-star Tokyo hotel.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 10:00 AM.
All Day Dining ORIGAMI – Overlooking the garden, this fine-dining restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner.
Suiren – This restaurant specialises in Japanese cuisine and serves lunch and dinner.
Star Hill – This fine-dining restaurant specialises in Chinese cuisine and serves lunch and dinner. Reservations are required.
The Capitol Bar – Overlooking the garden, this bar specialises in international cuisine and only serves light fare.
Lounge ORIGAMI – Overlooking the garden, this lobby lounge only serves light fare.
Room service (during limited hours) is available.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.
The property is a member of Preferred Hotels & Resorts.

Languages

Chinese (Mandarin), English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Parking on site (JPY 4,000 per night; includes in/out privileges)
  • Valet parking on site (JPY 4,000 per night; includes in/out privileges)
  • Extended parking on site

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: JPY 5,819 for adults and JPY 5,819 for children
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Couples/private dining

Restaurants on site

  • All Day Dining ORIGAMI
  • Lounge ORIGAMI
  • Star Hill
  • Suiren
  • The Capitol Bar

Things to do

  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Spa tub
  • Steam room

Family friendly

  • Free cot
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Mini-fridge
  • Separate bedroom
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 560 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden

Full-service spa

  • 5 treatment rooms
  • Couples treatment rooms
  • Facials
  • Massage
  • Sauna
  • Spa open select days
  • Spa tub
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Meals and Beds are not included for children ages 12 years and under in all rate plans.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for JPY 18975.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately JPY 5819 for adults and from JPY 5819 for children
  • Self-parking fee: JPY 4000 per night (in/out privileges)
  • Valet parking fee: JPY 4000 per night (in/out privileges)
  • Rollaway bed fee: JPY 18975.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Pool access available from 6:30 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Guests with tattoos are not able to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Capitol Hotel Tokyu
Capitol Hotel Tokyu Tokyo
Capitol Tokyu
Capitol Tokyu Hotel
Capitol Tokyu Tokyo
Hotel Capitol Tokyu
Hotel Tokyu
Tokyu Capitol
Tokyu Capitol Hotel
Tokyu Hotel
The Capitol Hotel Tokyu Tokyo, Japan
The Capitol Hotel Tokyu Hotel
The Capitol Hotel Tokyu Tokyo
The Capitol Hotel Tokyu Hotel Tokyo

The Capitol Hotel Tokyu Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 880 out of 1006 reviews
Rating 8 - Good. 93 out of 1006 reviews
Rating 6 - Okay. 21 out of 1006 reviews
Rating 4 - Poor. 6 out of 1006 reviews
Rating 2 - Terrible. 6 out of 1006 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Stayed 1 night in Nov 2024

10/10 Excellent

ginoh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

JANE XIAOTING

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my 4 nights stay during my first solo trip to Tokyo. Will be back again!
Stayed 4 nights in Nov 2024

10/10 Excellent

Patrick, Oakland Twp.

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is beautiful and the staff are superb. Moving forward it’s going to be our go to hotel every time we visit Tokyo. It’s located directly above the subway line. Our first day the weather was rainy and we went all over the Tokyo underground directly from the hotel. The rooms are fantastic and staff could not have been nicer.
Stayed 5 nights in Nov 2024

10/10 Excellent

Rosalind

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building. fabulous amenities
Stayed 1 night in Nov 2024

10/10 Excellent

Negin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Super convenient location since the subway runs in the same building. Concierge was a little less helpful than I’m used to. Rooms were also smaller than expected but I’ve heard that’s just a Tokyo thing. Great view and the restaurant / breakfast was excellent! I really enjoyed staying in this area too since it’s a bit more quiet than what you normally get in Tokyo.
Stayed 1 night in Nov 2024

10/10 Excellent

sarah

Stayed 6 nights in Oct 2024

8/10 Good

Eric

Stayed 3 nights in Oct 2024

10/10 Excellent

Truc, San Diego

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EVERYTHING was excellent. I would especially like to recognize the concierge team. I asked for 8 or 9 restaurant reservations and everything was done extremely well.
Stayed 3 nights in Oct 2024

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed on a club floor and the service was impeccable. The breakfast buffet was excellent. The club lounge had great evening cocktail time with delicious small plates. Located above a metro station making it easy to get around. Most is all the staff was very friendly and helpful. I would definitely stay here again.
Stayed 3 nights in Oct 2024

10/10 Excellent

Robert

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Oct 2024

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Except one lady at the concierge manner was in doubt, that was a year ago!
Stayed 6 nights in Oct 2024

10/10 Excellent

Truc, San Diego

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been to this hotel more than ten times in the last 12 years or so. It remains my favorite by a wide margin. I’ve stayed in many 5-star hotels all over the world, but NONE of them can equal the Capitol Tokyu. For this stay, let me recognize the concierge team, especially Ms. Chihiro Hasegawa. Eight reservations were made for me, not counting a few attempts. Everything was done well, extremely well, with professionalism and kindness. Such a rare combination! But I don’t want to short change the other services as they are stellar too: Housekeeping, restaurant, reception, checkin, bell captains, everything perfect until I climbed into the taxi to leave the hotel. How can a long,12-day stay be so perfect!!
Stayed 6 nights in Oct 2024

10/10 Excellent

Truc, San Diego

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been to this hotel more than ten times in the last 12 years or so. It remains my favorite by a wide margin. I’ve stayed in many 5-star hotels all over the world, but NONE of them can equal the Capitol Tokyu. For this stay, let me recognize the concierge team, especially Ms. Chihiro Hasegawa. Eight reservations were made for me, not counting a few attempts. Everything was done well, extremely well, with professionalism and kindness. Such a rare combination! But I don’t want to short change the other services as they are stellar too: Housekeeping, restaurant, reception, checkin, bell captains, everything perfect until I climbed into the taxi to leave the hotel. How can a long,12-day stay be so perfect!!
Stayed 12 nights in Oct 2024

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clear commitment to achieve excellence!
Stayed 6 nights in Sep 2024

10/10 Excellent

Alberto

Stayed 1 night in Oct 2024

10/10 Excellent

Sophie, Cambridge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with amazing staff. Great restaurant. Immaculate rooms with wonderful views. The place is perfect and cannot fault them on their 5* service.
Stayed 4 nights in Sep 2024

10/10 Excellent

Christoffel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fantastic hotel.Everyone was friendly and helpful. One of the nicest hotels I have ever stayed in
Stayed 3 nights in Oct 2024

10/10 Excellent

Michael

Stayed 3 nights in Sep 2024

10/10 Excellent

sam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None
Stayed 5 nights in Oct 2024

10/10 Excellent

Billy

Stayed 1 night in Sep 2024

10/10 Excellent

fon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well thought room design & amenities, good transportation access, nice skyline view
Stayed 3 nights in Sep 2024

10/10 Excellent

SANGKYU

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

HENGCHAO, Jamaica

Stayed 4 nights in Aug 2024

10/10 Excellent

SEUNG HO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024