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Gran Hotel Plaza Imperial

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Gran Hotel Plaza Imperial

Indoor pool, outdoor pool
Check-in/check-out kiosk
Desk, iron/ironing board, free WiFi
Property entrance
Garden

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Breakfast available
  • Pool
  • Gym

Explore the area

Map
Km 57.5 Carr. Mexico-Toluca, Toluca, MEX, 52170
  • Plaza Sendero Toluca
    3 min drive
  • Toluca Convention and Exhibition Center
    5 min drive
  • San Carlos Golf Club
    6 min drive
  • Toluca, Estado de Mexico (TLC-Toluca Intl.)
    13 min drive

Room options

View all photos for Executive Room with One King Bed or Two Double Beds

Executive Room with One King Bed or Two Double Beds | Desk, iron/ironing board, free WiFi

Executive Room with One King Bed or Two Double Beds

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Room (with Two Double Beds)

Standard Room (with Two Double Beds) | Desk, iron/ironing board, free WiFi

Standard Room (with Two Double Beds)

  • 28 sq m
  • Sleeps 4
  • 2 Single Beds

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Exterior

Hotel Opus Grand Toluca Aeropuerto

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Pet-friendly
Parking included
Free WiFi
4.3 out of 5, Excellent, (541)
The price is CHF 74
for 1 room
includes taxes & fees
10 Jan - 11 Jan
Hotel Opus Grand Toluca Aeropuerto

About this property

Gran Hotel Plaza Imperial

Family-friendly Toluca hotel in Metepec with free parking
This smoke-free hotel features an indoor pool, an outdoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness centre, a bar/lounge and a sauna are on-site.
Gran Hotel Plaza Imperial offers 150 accommodations with coffee/tea makers and a hairdryer. Cable televisions are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Gran Hotel Plaza Imperial, you'll be close to Plaza Sendero Toluca. You'll find features such as free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine and garden views while dining at Plaza Metepec
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and outdoor pools
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym, a sauna and a playground
  • Just a 3-minute drive from Plaza Sendero Toluca and 5 minutes from Toluca Convention and Exhibition Center
Gran Hotel Plaza Imperial offers its guests an indoor pool, an outdoor pool, a sauna, and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

There's an onsite business centre. Multilingual staff, tour/ticket assistance, and a garden are also featured at the family-friendly Gran Hotel Plaza Imperial. Self parking is free.

This 3-star Toluca hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 11:30 AM.
Plaza Metepec – Overlooking the garden, this restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 150 for adults and MXN 100 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Plaza Metepec

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Indoor pool
  • Outdoor pool
  • Playground
  • Sauna

Family friendly

  • Babysitting
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference space

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Minimum check-in age - 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 150 for adults and from MXN 100 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 6:30 AM to 11 PM
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Gran Hotel Imperial
Gran Hotel Plaza
Gran Hotel Plaza Imperial
Gran Hotel Plaza Imperial Toluca
Gran Plaza Imperial
Gran Plaza Imperial Toluca
Hotel Gran Plaza Imperial
Hotel Plaza Imperial
Plaza Imperial
Gran Plaza Imperial Toluca
Gran Hotel Plaza Imperial Hotel
Gran Hotel Plaza Imperial Toluca
Gran Hotel Plaza Imperial Hotel Toluca

Gran Hotel Plaza Imperial Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 105 out of 392 reviews" "
Rating 8 - Good. 152 out of 392 reviews" "
Rating 6 - Okay. 76 out of 392 reviews" "
Rating 4 - Poor. 40 out of 392 reviews" "
Rating 2 - Terrible. 19 out of 392 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

8.4/10

Amenities

7.0/10

Property conditions & facilities

Reviews

8/10 Good

Alain

Business traveller
Liked: Staff & service
Stayed 6 nights in Mar 2020

8/10 Good

carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien
El hotel es bueno, el personal tiene una atención increíble, pero también es importante mencionar que el hotel está en remodelación, las almohadas estaban hechas bolas fue lo único que no me gusto
Stayed 1 night in Apr 2019

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

Alain

Liked: Staff & service, room comfort
Business trip
Good for price
Stayed 1 night in Sep 2018

10/10 Excellent

Héctor

Liked: Cleanliness, staff & service, room comfort
Family trip
We had a great time the only thing it has to be change we didn’t get hot water at all
Stayed 1 night in Aug 2018

8/10 Good

Luis Mario

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in May 2018

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bueno
El hotel me gustó, la alberca muy agusto, el rumbo bueno. El baño un poco incómodo, el wifi no era muy estable.
Stayed 1 night in May 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not so grand hotel
Be warned this hotel does NOT have an elevator. Hotel seems ok from the outside but rooms are not well kept nor is the furniture in the lobby. If you aren’t lucky to get a room on the 1st floor you and your luggage will need to use the stairs. Reception staff was also not very helpful. Young lady had a hard time coding our room keys and twice I had to go back because they still wouldn’t work. Furniture in lobby and room had multiple stains. Water leaked from the showers on multiple rooms. Quite disappointed with this reservation. I booked a much better hotel days before at a similar price.
Stayed 2 nights in Dec 2017

10/10 Excellent

JORGE Z

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Great hotel. Good stay.
Stayed 1 night in Jul 2017

8/10 Good

John

Liked: Staff & service, room comfort

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Sergio, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor Wi-Fi, no cold water, I do not recommend this hotel

8/10 Good

John

Liked: Staff & service

2/10 Terrible

WILLIAM, Houston

Disliked: Cleanliness, property conditions & facilities, room comfort
No what I was expected
I arrive at the hotel and after looking at the room decide to leave and book another hotel in toluca. I will not recommend this hotel to friends or family

6/10 Okay

Jose

Liked: Cleanliness, room comfort

6/10 Okay

Ana Cristina, Houston

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good enough!
The problem was that the hotel no has elevator:/

2/10 Terrible

harold, ny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AWFUL
I had a reservation for 6 days but after the first night...I tried to move out but hotel explained that Expedia will charge them commision for the remained days if I leave before completing full reservation days. Breakfast is just only eatable for local people.....never have the replace towels when room was done..they come always late on the day. awful location ...nothing in the surroundings and last but not least my pijama dissapeared after the first night and I never recovered. After complaining in the reception I got some chease & wine...uneatable. Expedia should not have this Hotel in their programme

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent choice for our money
The hotel was the best price option that is why we chose it. It turned out to be convenient and a good deal for our money. The rate included breakfast internet access and free parking. Breakfast was a buffet but like the ones in Mexico, very complete... internet was sufficient and free parking was real. We would definitely choose this hotel again.

4/10 Poor

Ricardo, Guadalajara

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Messy!
Walls full of humidity, bathroom really deteriorated. Hotel staff very rude. Walls are paper thin. Beds are comfortable.

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Price and Quality related is perfect
Nice hotel for a cheap price. Great breakfast nice people. It is good it gets remodeld.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Location was OK
for my the 2 stay days was ok.

4/10 Poor

Rene, Canada

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a great location. Poor setup of hotel
Long walking in the hotel to get to the room - too spread out. Just inefficient. Pool is nice. Breakfast is good, but do not order from the restaurant st other times. I was served ice cold mole. Really not a convenient location at all

10/10 Excellent

Pete, SF Bay

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Really nice place
Excellent hotel with nice indoor pool and good breakfast buffet included. The rooms are fine. Our room had a heat/ac unit that would not work. They brought us a portable heater that helped but not quite good enough. Had trouble loading the address into the gps. No problem on Google. The address is a km on the highway which the gps would not accept.

8/10 Good

Veronica P., Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel if you are in transit
Breakfast buffet was excellent. Plenty of choices. Hotel staff very helpful. Would stay again.