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Ice Suites

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Ice Suites

Business Suite | Laptop workspace, iron/ironing board, free WiFi, bed sheets
Exterior
Exterior
Interior
Exterior

Reviews

6.4 out of 10

Popular amenities

  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Kitchen
  • Free WiFi

Explore the area

Map
12 York Street, Toronto, ON, M5J 0A9
  • PATH Underground Shopping Mall
    1 min walk
  • Tim Hortons
    2 min walk
  • Queens Quay West at Harbourfront Centre Stop
    5 min walk
  • Toronto, ON (YTZ-Billy Bishop Toronto City)
    5 min drive

Room options

View all photos for City Suite, 1 Queen Bed

46-inch Smart TV with digital channels

City Suite, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

Signature Suite

  • Sleeps 4
  • 2 Queen Beds

View all photos for Basic Suite, 1 Queen Bed

46-inch Smart TV with digital channels

Basic Suite, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Suite, 1 Queen Bed

Laptop workspace, iron/ironing board, free WiFi, bed sheets

Classic Suite, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Suite, 1 Queen Bed

Laptop workspace, iron/ironing board, free WiFi, bed sheets

Comfort Suite, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Design Suite, 1 Queen Bed

46-inch Smart TV with digital channels

Design Suite, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Suite, 1 Queen Bed

Standard Suite, 1 Queen Bed | Living area | 46-inch Smart TV with digital channels

Standard Suite, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

City Suite, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

Grand Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Suite

46-inch Smart TV with digital channels

Luxury Suite

  • Sleeps 4
  • 1 Queen Bed and 2 Large Single Beds

Basic Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for Economy Suite, 1 Queen Bed

46-inch Smart TV with digital channels

Economy Suite, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

Deluxe Suite

  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Suite

Family Suite | Living area | 46-inch Smart TV with digital channels

Family Suite

  • Sleeps 4
  • 2 Queen Beds

Senior Suite, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 Queen Bed

46-inch Smart TV with digital channels

Junior Suite, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

Similar properties

Room

The Bay Suites - Entertainment Dist

Free WiFi
Air conditioning
Parking available
Laundry
3.2 out of 5, (465)
The price is CHF 139
for 1 room
includes taxes & fees
9 Jan - 10 Jan
The Bay Suites - Entertainment Dist

About this property

Ice Suites

Hotel connected to a railway/underground station in Downtown Toronto with a 24-hour front desk
Laundry facilities, a 24-hour front desk and express check-in are available at this smoke-free hotel. WiFi in public areas is free.
Ice Suites offers 11 air-conditioned accommodations with washers/dryers and coffee/tea makers. Kitchens offer full-sized fridge/freezers, stovetops, separate dining areas and kitchenware and utensils. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Toronto hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). 46-inch Smart televisions come with digital channels.

With your stay at Ice Suites, you're connected to a railway/underground station and just a quick walk from Scotiabank Arena. Features include free WiFi in public areas and laundry facilities.
  • Free Wi-Fi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Amenities include laundry facilities and a lift
  • Just a 4-minute walk from Scotiabank Arena and 8 minutes on foot from Rogers Centre
Ice Suites offers its guests laundry facilities, express check-in, and a lift. Public spaces have free WiFi.

This Toronto hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (CAD 30 per night)

Family friendly

  • Dining table
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room washer/dryer
  • Laundry facilities
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Laundry facilities

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lever door handles
  • Lift (102 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 46-inch smart TV with digital channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Oven
  • Paper towels
  • Separate dining area
  • Toaster

More

  • Air conditioning
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Washer/dryer

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 5:30 AM
Express check-in available

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 500 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: CAD 30 per night (20 ft away)
  • Cleaning/housekeeping/linen fee: CAD 99.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Front desk staff will greet guests on arrival.

Property is also known as

Ice Suites Hotel
Ice Suites Toronto
Ice Suites Hotel Toronto

Ice Suites Reviews

Reviews

6.4
Rating 10 - Excellent. 34 out of 145 reviews" "
Rating 8 - Good. 34 out of 145 reviews" "
Rating 6 - Okay. 30 out of 145 reviews" "
Rating 4 - Poor. 16 out of 145 reviews" "
Rating 2 - Terrible. 31 out of 145 reviews" "

6.8/10

Cleanliness

6.2/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Julie

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
I was under the understanding they had a lobby guest entrance but came to find it was an air bnb false advertising. Although the gentleman was on time felt sketchy. No phone chargers and it was a little run down … couldn’t close curtains and bed uncomfortable.
Stayed 1 night in Sep 2024

10/10 Excellent

Jessica

Business traveller
Liked: Cleanliness, amenities
Great stay!
Stayed 1 night in Sep 2024

2/10 Terrible

Terra

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Possibly the worst accommodations of my entire life. Only needed a place to stay for the night between a flight and a train ride but the whole thing turned into a complete disaster. We arrived at 8pm, when check in is supposed to be ready for 3pm, and are told that the room isn't clean yet and we have to wait for 2 hours before we can go up. By the way, the person telling us this is just a random man outside the building in a baseball cap and a backpack, not even a front desk staff person. He offered to watch our luggage for us, but who the hell even is that guy? Why would we trust him with our bags? Absolutely not. We wait the 2 hours and are supposedly given an upgraded room for our troubles. It was Water Damaged to the point that the floor was a hazard to walk on, both my husband and I stubbed our toes and tripped multiple times in the night. There were two bathrooms and only one of them had a working tub- turning the handle did nothing and it looked like it might fall off at the slightest breeze. The floor in the working bathroom was disgustingly dirty and water stained- it was clean the toilet had overflowed and noone had done anything about it because that's were the hall floor damage was, as well as a missing chunk of drywall at the bottom of the wall dividing the bathroom from the hall. Will never stay again and highly encourage others to do the same. It's not worth the headache.
Stayed 1 night in Sep 2024

8/10 Good

Monica

Stayed 1 night in Sep 2024

8/10 Good

kwaku

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Jean Luc

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view, but 48th floor 2 broken elevators took 20-30 each trip up or down due to waiting, damage to wall in unit, no face cloths. At that price, why do we need to take out the trash? Check/in took 45 minutes. No one at meet up location. Blamed it on a busy day. Could have checked in earlier but they would charge an extra $40. Instead I lost 45 minutes cause they were not ready. At one point due to delays I thought I was being scammed.
Stayed 1 night in Aug 2024

8/10 Good

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small place that’s all we wanted! No issues with check in The place could use a new paint job The bed was clean and comfy. Service was good
Stayed 2 nights in Aug 2024

10/10 Excellent

Gage

Stayed 1 night in Aug 2024

10/10 Excellent

Kalina

Liked: Cleanliness, amenities, property conditions & facilities
Amazing location
Stayed 4 nights in Jul 2024

4/10 Poor

Monique

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
As a first experience, not a very good experience. First of all, I was not provided all the information prior to leaving and therefore was missing information for the check-in. The building staff was not able to help me resolve the issue and very little effort to support me. I was basically on my own. In the end, I did not stay at the Ice Suites and was transferred elsewhere.
Stayed 1 night in Jul 2024

6/10 Okay

logan

Disliked: Cleanliness, staff & service, property conditions & facilities
Had to call 4 different people to arrange key collection. 2 numbers didn't pick up and 3rd person wasn't working. Entrance to building wasn't well explained and had to message them later to find Wifi password and check out instructions.
Stayed 1 night in Jul 2024

2/10 Terrible

Darpan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Lena

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Jul 2024

6/10 Okay

Chris

Business traveller
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The property was doubled booked and it took two hours to find a new location. Not ideal
Stayed 1 night in Jun 2024

2/10 Terrible

Riley

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was canceled on me because they discovered the toilet was clogged. They offered me the only other room available for $400 more. I declined, and asked if I would receive a full refund. They responded, and I quote, "Yes that is confirmed." I still haven't received a refund or a response regarding my refund.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst stay to date
Trash place, I would never stay again. Stains on furniture, messy space, sketchy. The first apartment I was booked in wasnt available and I was late to the conference, then it took them over 4 hours to find me another room. AVOID IT
Stayed 3 nights in Jun 2024

8/10 Good

Guillaume

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2024

2/10 Terrible

mohammad, north vancouver

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
If I could give negative reviews I would, terrible interior. There was bodily fluid stains on the ground near the washroom. The best sheets, pillows and the blanket all smelled like sweats. The fridge wasn’t working, the toilet flush doesn’t work and you got to use your hands with a plastic stick in order for it to work, the tv doesn’t work and they are so cheap there’s no Netflix or cable. All the dishes and cups were dirty, the bed side table is all rusted and broken, the living room windows were all dirty. The toilet light didn’t work. Stay away from this dump.
Stayed 3 nights in Jun 2024

8/10 Good

Charly

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in May 2024

10/10 Excellent

Parminder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Jun 2024

4/10 Poor

Jennifer

Liked: Amenities
Disliked: Property conditions & facilities
Booked 12 York. received confirm message we had completed all check in information. Arrived at 12 York to have security say they had no information of our arrival. Suggested we check 14 York While on route we received a message confirmed our 14 York Street reservation. Security had NO information of our arrival. Was a VERY long process which is not the fault of the security people. We found the location to be very convenient to major sites, good dining and grocery options. The location was not as clean given the amount of cleaning supplies available. I would suggest either a nonslip mat in tub and/or grab bar in the bathtub. Was nice to have basic kitchen items yet we didn't take full use of them. We were asked to take photograph of keys on table when we left, I asked the property to confirm they received the photograph, however didn't receive a reply.
Stayed 2 nights in Jun 2024

2/10 Terrible

zeineb

Stayed 1 night in Jun 2024

10/10 Excellent

Vishal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jun 2024

2/10 Terrible

Thomas

Stayed 3 nights in Jun 2024

2/10 Terrible

Brian

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I booked this trip in January. When I called the property for assistance, I was finally texted all the details. This should have been sent ahead of time. All of that headache occurred and then I did not have enough beds. When I texted, I was told that we were not given the correct info and that we had to move properties. This wasted over an hour of my time and energy. My frustration level was sky high as the new set of directions were lacking in detail. Once we settled in I thought things would be smooth. The night before we checked out, there was a loud party until midnight and then we had another couple knocking on our door after midnight to get into our new room. The person who manages Ice Suites and the 18 Yonge place needs to learn how to communicate proactively for travelers. He even stopped responding to text messages.
Stayed 2 nights in Jun 2024