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Pan Pacific Toronto

4.0 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Pan Pacific Toronto

Exterior
Deluxe Room, 2 Queen Beds, Balcony | Premium bedding, in-room safe, desk, iron/ironing board
Seasonal outdoor pool
Lobby
Lobby

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • Spa
  • Parking available
  • Laundry
  • Pool
  • Housekeeping

Explore the area

Map
900 York Mills Rd, Toronto, ON, M3B3H2
  • Toronto Botanical Garden
    4 min drive
  • Shops at Don Mills
    5 min drive
  • Fairview Mall
    5 min drive
  • Toronto, ON (YYZ-Pearson Intl.)
    27 min drive
VIP Access
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  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Two Queen

Deluxe Two Queen | Premium bedding, in-room safe, desk, iron/ironing board

Deluxe Two Queen

  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe King

Deluxe King | Premium bedding, in-room safe, desk, iron/ironing board

Deluxe King

  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier King

Premier King | Premium bedding, in-room safe, desk, iron/ironing board

Premier King

  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Balcony

Deluxe Room, 2 Queen Beds, Balcony | Premium bedding, in-room safe, desk, iron/ironing board

Deluxe Room, 2 Queen Beds, Balcony

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Pan Pacific Toronto

Hotel with 2 restaurants, near Toronto Botanical Garden
Along with 2 restaurants, this hotel has a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Additionally, spa services, a microwave in a common area and a seasonal outdoor pool are on-site.
Pan Pacific Toronto offers 409 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature premium bedding. A pillow menu is available. 42-inch LCD televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Toronto hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre and a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
Our customers tell us they can't get enough of Pan Pacific Toronto's great location. During your stay, you'll be close to Toronto Botanical Garden. Enjoy features like free WiFi in public areas, plus 2 restaurants and a 24-hour gym.
  • Free WiFi
  • Enjoy a bite to eat at one of the 2 restaurants
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes tennis courts and a 24-hour gym
  • Guests really like the accommodation for the spaciousness and cleanliness
  • Just a 4-minute drive from Toronto Botanical Garden and 5 minutes from Aga Khan Museum
  • Cats and dogs welcome for a fee
Pan Pacific Toronto offers its guests a 24-hour fitness centre and a seasonal outdoor pool. There are 2 restaurants on site, along with a nearby corner/local shop. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

21 meeting rooms and limo/town car service are available. Event space at this hotel measures 30000 square feet (2787 square metres) and includes conference space. Spa services, a vending machine, and multilingual staff are also featured at the business-friendly Pan Pacific Toronto. For a fee, parking is available.

Smoking is allowed in designated areas at this Toronto hotel.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.
Seasons Restaurant – This restaurant serves lunch and dinner.
900 Lounge – On-site bar. Open daily.
Gilaneh – On-site restaurant. Open daily.

Languages

Arabic, Chinese (Mandarin), English, Filipino, French, German, Hindi, Italian, Russian, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Uncovered parking on site (CAD 20 per night; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: CAD 10 to 25 for adults and CAD 10 to 25 for children
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • 900 Lounge
  • Gilaneh
  • Seasons Restaurant

Family friendly

  • Free cot
  • Grocery/convenience store
  • Laundry facilities
  • Pool toys
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 21 meeting rooms
  • 30,000 square feet of conference space

Outdoors

  • Garden

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • High-pile carpet in room
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 21 floors
  • Ballroom
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 1974
  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • No plastic drinking straws

Room amenities

Bedroom

  • Free cot
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 1 January to 31 December:
  • Tennis courts
The property will be renovating from 13 June 2024 to 31 May 2025 (completion date subject to change). The following areas are affected:
  • Tennis courts
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: CAD 50 per accommodation (varies based on length of stay), plus a deposit of CAD 50 per stay
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 30 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 250.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 10 to 25 for adults and CAD 10 to 25 for children
  • Uncovered self-parking fee: CAD 20 per night (in/out privileges)
  • Pet deposit: CAD 50 per stay
  • Pet fee: CAD 50 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

  • The seasonal pool will open on 21 June and close on 31 August.
  • Reservations are needed for golf tee times and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Prince Toronto
Prince Westin
Prince Westin Toronto
Toronto Prince
Toronto Westin Prince
Westin Prince
Westin Prince Hotel
Westin Prince Hotel Toronto
Westin Prince Toronto
Westin Toronto Prince
Westin Prince Toronto Hotel
Pan Pacific Toronto Hotel
The Westin Prince Toronto
Pan Pacific Toronto Toronto
Pan Pacific Toronto Hotel Toronto

Pan Pacific Toronto Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1207 out of 2569 reviews" "
Rating 8 - Good. 677 out of 2569 reviews" "
Rating 6 - Okay. 334 out of 2569 reviews" "
Rating 4 - Poor. 182 out of 2569 reviews" "
Rating 2 - Terrible. 169 out of 2569 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Reme

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property was in a nice location, the reception looks recently renovated and was appealing. The elevators were almost about to breakdown and took lots of time to open at the destination. The rooms were so old and could use a renovation.
Stayed 3 nights in Aug 2024

10/10 Excellent

Roberto

Stayed 1 night in Sep 2024

6/10 Okay

William

Liked: Staff & service, property conditions & facilities
Some issues with cleanliness in the room.
Stayed 1 night in Sep 2024

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

8/10 Good

Scott

Stayed 1 night in Aug 2024

8/10 Good

Lingly

Stayed 1 night in Sep 2024

8/10 Good

Susan T

Stayed 3 nights in Aug 2024

10/10 Excellent

Janice

Liked: Cleanliness, staff & service
Great location! Good access to downtown, loved the clean rooms and comfy bedding and pillows! Staff was very nice friendly and professional.
Stayed 2 nights in Sep 2024

6/10 Okay

Lisa

Travelled with family
Liked: Amenities
3-Star Hotel with a beautiful facade parading as 4-star. A La Carte everything, pricey on-site restaurants, elevators that didn’t work (broken), or were running very slow in a high rise building (had to take the dank, dirty, dark emergency exit stairs because there aren’t any regular staircases) from a high floor because elevators were not operating. No doormen despite non-working rotary entrance; no bellman; no luggage carts, but pay-for a la carte valet service available. Understaffed front-desk staff was slammed with holiday weekend guests. Need for extra staffing should have been anticipated by management. Check-out line was long and desk staff were obviously stressed. “Expedited Check Out” consisted of dropping your room key-cards in a box with a slot on top. Waiting to see what we’ll be “nickled and dimed” for without being able to review and approve our bill. Beds were comfortable and bedding was clean. The sheer curtains were shredding from sunlight and age. Carpeting felt somewhat sticky. Wore flip-flop slippers in-room.
Stayed 2 nights in Aug 2024

10/10 Excellent

Octavio

Stayed 1 night in Aug 2024

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check-in to check-out the staff were very friendly and helpful. In our room the beds were super comfy! We had an enjoyable stay.
Stayed 2 nights in Aug 2024

2/10 Terrible

Deanne

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

Donya

Disliked: Staff & service, property conditions & facilities, room comfort
Terrible stay, 3 sleepless night, ruined our long staycation. This hotel is not renovated, they lie about it on their website. The management, a lady called Linda, said only few rooms are renovated. It was an old hotel that is purchased by pan pacific. Old elevator, it takes you for ever to find an elevator. Their rooms are very noisy, there is no noise insulation and the sound from the cooler is what will wake you up every 5-7 minutes. It was our worst experience. By the way dont try their breakfast its just waste of money. Go to the other side of the road and get something. The front desk told me, well this hotel is old , and because we paid fully when we booked our 3 night, and we told them we could not sleep at night, they said this is what you get when you book an old hotel. Stay away if you want to relax. Unfortunately this app does not allow uploading video, otherwise I have a video with the cooler sound as a proof.
Stayed 3 nights in Aug 2024

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view
Stayed 1 night in Aug 2024

8/10 Good

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Slow elevators tho. Need upgrading
Stayed 1 night in Sep 2024

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

CH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Muhammad

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hotel was very nice however the front desk not so much. We had been calling 15 times on August 31 regarding our reservation and no one was picking up at the front desk. When we got to the hotel finally I inquired as to why no one was answering the phone they told me that they were very busy. I then dialed the Front Desk number while at the front desk and none of the phones rang so it seems the front desk staff just disconnect their phone when they’re busy And, don’t care to answer. For a large hotel this was inexcusable.
Stayed 1 night in Aug 2024

8/10 Good

Bing

Liked: Cleanliness
Stayed 2 nights in Aug 2024

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was lovely, staff friendly, restaurant lovely. We booked a balcony room. It was not worth it. There were no chairs, paint was peeling. It was completely not inviting. Truly it was a waste. Pool was great!
Stayed 2 nights in Aug 2024

10/10 Excellent

Moira

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel. Amazing entry and ambiance
Stayed 1 night in Aug 2024

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Chris

Stayed 1 night in Aug 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 6 nights in Aug 2024