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The Richmond Hotel

2.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Richmond Hotel

Beach
Beach
View from property
View from property
Lobby

Reviews

7.0 out of 10

Good

Popular amenities

  • 24/7 front desk
  • Parking available
  • Free WiFi

Explore the area

Map
27 Croft Road, Torquay, England, TQ2 5UD
  • Riviera International Conference Centre
    8 min walk
  • Torquay Marina
    10 min walk
  • Princess Theatre
    10 min walk
  • Exeter (EXT-Exeter Intl.)
    42 min drive

Room options

View all photos for Deluxe Double Room, Ensuite, Sea View

Deluxe Double Room, Ensuite, Sea View

Deluxe Double Room, Ensuite, Sea View

  • 15 sq m
  • Sea view
  • Sleeps 2
  • 2 Single Beds OR 1 Queen Bed

View all photos for Comfort Double Room, Ensuite

Comfort Double Room, Ensuite

Comfort Double Room, Ensuite

  • 10 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Triple Room, Ensuite, Sea View

Room

Superior Triple Room, Ensuite, Sea View

  • 18 sq m
  • Sea view
  • Sleeps 3
  • 1 Single Bed and 1 Queen Bed

View all photos for Standard Triple Room, Ensuite

Standard Triple Room, Ensuite

Standard Triple Room, Ensuite

  • 15 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Single Room, Ensuite

Single Room, Ensuite

Single Room, Ensuite

  • 9 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Quadruple Room, Ensuite

Standard Quadruple Room, Ensuite

Standard Quadruple Room, Ensuite

  • 15 sq m
  • Sleeps 4
  • 1 Single Bunk Bed and 1 Queen Bed

View all photos for Deluxe Suite, Accessible

Deluxe Suite, Accessible

Deluxe Suite, Accessible

  • 30 sq m
  • Sleeps 6
  • 1 Queen Bed and 2 Single Bunk Beds

View all photos for Economy Double Room, Ensuite

Room

Economy Double Room, Ensuite

  • 10 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Quadruple Room, Ensuite, Sea View

View from property

Quadruple Room, Ensuite, Sea View

  • 18 sq m
  • Sea view
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bunk Bed

View all photos for Comfort Twin Room, Ensuite

Comfort Twin Room, Ensuite

Comfort Twin Room, Ensuite

  • Sleeps 2
  • 2 Single Beds

Similar properties

Exterior

Tor Park Hotel, Sure Hotel Collection by Best Western

Pet-friendly
Parking included
Free WiFi
Housekeeping
3.0 out of 5, (33)
The price is CHF 54
for 1 room
includes taxes & fees
1 Jan - 2 Jan
Tor Park Hotel, Sure Hotel Collection by Best Western

About this property

The Richmond Hotel

Torquay hotel in Torquay City Centre with a 24-hour front desk
This smoke-free hotel features self parking, a 24-hour front desk and free WiFi in public areas. Other amenities include multilingual staff. Weekly housekeeping is available.
The Richmond Hotel offers 51 accommodations. Housekeeping is provided on a weekly basis.
The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at The Richmond Hotel, you're just a quick walk from Abbey Pitch and Putt. Enjoy features like free WiFi in public areas and self-parking (surcharge).
  • Free Wi-Fi in some public areas
  • Self-parking available for a fee
  • Amenities include multilingual staff
  • Just a 5-minute walk from Abbey Pitch and Putt and 8 minutes on foot from Riviera International Conference Centre
The Richmond Hotel offers its guests multilingual staff. Public spaces have free WiFi. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Torquay hotel is smoke free.

Languages

Arabic, English

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (surcharge)
  • Limited on-site parking

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (weekly)
  • Multilingual staff

Accessibility

  • No lift

More

  • Smoke-free property

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property is professionally cleaned
Front desk staff will greet guests on arrival.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Richmond Hotel Torquay
Richmond Torquay
The Richmond Hotel Hotel
The Richmond Hotel Torquay
The Richmond Hotel Hotel Torquay

The Richmond Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 58 out of 241 reviews" "
Rating 8 - Good. 86 out of 241 reviews" "
Rating 6 - Okay. 40 out of 241 reviews" "
Rating 4 - Poor. 26 out of 241 reviews" "
Rating 2 - Terrible. 31 out of 241 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

4/10 Poor

Stephen

Stayed 1 night in Aug 2024

6/10 Okay

Nigel

Disliked: Cleanliness, amenities, property conditions & facilities
On arrival told where we were staying went to the room no curtains went back oh we will move you and we have upgraded your room oh thankyou, new room no bulbs in bedside light singular only one double socket in room hmm wont be going back
Stayed 1 night in Jul 2024

10/10 Excellent

Clive

Stayed 1 night in Aug 2024

2/10 Terrible

Andrew

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is extremely run down, the reception area resembles a building site, reception was never manned. No towels available and television not working in one of our rooms. Avoid
Stayed 1 night in Aug 2024

6/10 Okay

Marek

Travelled with partner
Liked: Staff & service
hotel is old and i think it needs a complete refurb
Stayed 1 night in Aug 2024

6/10 Okay

Razvan

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't recommend this place
Stayed 1 night in May 2024

2/10 Terrible

Niaz

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a terrible experience. The windows did not open and were unclean. The carpet was unclean too. The beds had one pillow per person with no headboards on the bed. We had no towels and were told they were waiting on the towels - we got these just before checkout. Overall an unpleasant experience.
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

Vera

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID AVOID AVOID! Rip Off. Dirty. No service.
AVOID AVOID AVOID!!! This hotel is a building site that hasn't seen a cleaner for months. Please read more on TA if in doubt! The first room we got offered had no curtains, a dirty bath full of hair, and had a strong paint smell. The second had a burnt bed, holes in the sheets, and a filthy carpet. We did NOT stay and I suggest you dont even book. You pay on site so can't get a refund through hotels.com. We spent an hour on the phone with 'customer services' only to be told their policy required them to escalate the issue to 'the management' . 2 days later our refund request was declined for no reason. A total rip off, they know everybody would request a refund through this portal hence they take your cash on site. AVOID AVOID AVOID
Stayed 1 night in Aug 2024

4/10 Poor

Ramon

Business traveller
Liked: Room comfort
Very cheap, very old and basic. Ok for a night
It is ok for a night. It is very basic so if you are looking for a cheap deal is ok. Disappointed with the water temperature in the shower. Was a bit cold for me.
Stayed 1 night in Aug 2024

4/10 Poor

Mayura

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Beverley

Disliked: Property conditions & facilities, room comfort
Overnight stay
Room was what we paid for - cheap and cheerful. Nothing special. Windows were filthy but the view was great. Leaving the windows open meant it was very noisy. We were next to the stairs so also heard everyone coming and going. Mattress was old and springy.
Stayed 1 night in Jul 2024

2/10 Terrible

Harvey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

2/10 Terrible

Sandrah

Business traveller
Disliked: Staff & service
The service at this place is terrible. The staff are unavailable. It’s so frustrating. The neighborhood is beautiful. The place is walkable to and from the train station.
Stayed 3 nights in Jun 2024

2/10 Terrible

Kirsty

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
This hotel was disgusting I wouldn’t have left a dog here let alone human however customer sevices were great when I called them and they transferred us to TorPark hotel which was spot on very clean and staff were amazing nothing was ever too much trouble! So definite no go for Richmond hotel but Tor park is recommended
Stayed 1 night in Jun 2024

8/10 Good

Sukhbeer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

8/10 Good

Carmen

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel is a lovely place, the staff was friendly and very helpful. On the days when we stayed the unique bad things we encountered were noise guesses in the room next door, so we couldn't really rest as we expected but apart from that attention at the hotel in great!
Stayed 2 nights in May 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2024

2/10 Terrible

Rofik

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It was the worst place I have ever been to I went to the property after looking at the condition of it I did not want to stay there with my family I felt unsafe I had to stay at a different hotel on the day I would like to request a refund for my hotel please Thank you
Stayed 1 night in May 2024

2/10 Terrible

DAVID

Stayed 1 night in Feb 2024

10/10 Excellent

Kirsty

Travelled with group
we always stay at the Richmond hotel when we go away the staff are friendly . Ali on reception is lovely very welcoming and friendly always happy to help with anything or anything and also the manager Shazly very friendly and welcoming and very helpful love staying at this hotel and can’t wait to come back for new year weekend see you again soon kirsty and ry
Stayed 2 nights in Dec 2023

6/10 Okay

Karen

Travelled with family
Disliked: Amenities
Very old and dated bed could do with being changed very old not comfortable at all
Stayed 1 night in Sep 2023

2/10 Terrible

Simon

Disliked: Amenities, property conditions & facilities
The worst hotel I have ever been in. Room really dirty, kettle dirty, squeaky bed, squeaky floorboards, moths and Flys galore. The whole vibe of place was awful and depressing. Place needs a big big upgrade on everything.
Stayed 1 night in Sep 2023

6/10 Okay

Ravinder Pal

Travelled with family
Disliked: Cleanliness
Stayed 1 night in Aug 2023