We rented this VRBO for two couples, selecting this property as it was advertised to have an elevator. One couple would not be able to access the fourth-floor property without it. Unfortunately, we were informed that the elevator was not operational, making access impossible for them. Additionally, upon arrival, we found the property uncomfortably warm as the AC was also not working. Our contact instructed us to lower the AC temperature incrementally, but this did not resolve the issue. After multiple attempts to speak with our contact, all we received was a suggestion to open a window. Despite being told a maintenance order was placed, two days later, the contact confirmed the AC issue had only just been reported and had no timeline for a fix. Our requests to cancel or find an alternative solution on the first night were ignored. While the property itself was clean and well-stocked, and the contact was responsive to other inquiries, the lack of resolution for these critical issues overshadowed our stay.