Terrible cleaning condition and very bad customer service. Overall horrible experience and I wouldn’t recommend this hotel to anyone. When I just arrived at my room there’s a bag of trash in front of my door and I have to move it. Then the hair from obviously multiple persons was on my sheet. I have to LEAVE the property and found another place to live at 9 p.m.
The manager of the hotel still refused to issue my refund of the first time until now, after at least 5 times of negotiations. In their email to my agent they claimed they had transferred me to another apartment which is a lie. I found new properties myself and have to pay more since I booked them very late. The management level is clearly dishonest and rude. Also, they don’t have reception, but they hope me to contact them rather than my booking agent at 9 p.m. which is impossible.
Please look at the pictures in this review. Once they claimed if I uploaded the photo as proof, they would consider my request of refund. However when they was facing my proofs below, as the poor cleaning condition that everyone can see in the pictures, they still stubbornly refused my request. Please don’t come if you haven’t pay anything for them. This place is a nightmare.
Regarding to the room, they have a small kitchen, a window but not face the mountain but a factory or warehouse. I haven’t check the bathroom because i had left immediately after I came.