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Mercure Troyes Centre

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Troyes Centre

Restaurant
Exterior
Restaurant
Meeting facility
Restaurant

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • Parking available
    Parking available
  • Pet-friendly
    Pet-friendly
  • 24/7 front desk
    24/7 front desk
  • Room service
    Room service
  • Breakfast available
    Breakfast available

Explore the area

Map
11 Rue Des Bas Trevois, Troyes, Aube, 10004
  • Centre de Congrès de l’Aube
    7 min walk
  • Musée de la Bonneterie
    9 min walk
  • Maison de l'Outil et de la Pensee Ouvriere
    10 min walk
  • Troyes (QYR-Barberey)
    15 min drive

Room options

View all photos for Junior Suite, 1 Double Bed

Junior Suite, 1 Double Bed | Pillow-top beds, minibar, in-room safe, individually furnished

Junior Suite, 1 Double Bed

  • 40 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Classic Twin Room, 2 Single Beds

Classic Twin Room, 2 Single Beds | Pillow-top beds, minibar, in-room safe, individually furnished

Classic Twin Room, 2 Single Beds

  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Room, 1 Double Bed

Classic Room, 1 Double Bed | Pillow-top beds, minibar, in-room safe, individually furnished

Classic Room, 1 Double Bed

  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

Privilege, Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

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About this property

Mercure Troyes Centre

Hotel in Troyes with 24-hour front desk and bar/lounge
A bar/lounge, a business centre and conference space are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include self parking, dry cleaning and laundry facilities. Housekeeping is not available.
Mercure Troyes Centre offers 71 accommodations with minibars and a safe. Each accommodation is individually furnished. Beds feature pillowtop mattresses. Flat-screen televisions come with premium satellite channels.

This Troyes hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided.

Our customers tell us that they can't get enough of the helpful staff at Mercure Troyes Centre. During your stay, you're just a quick walk from Seine. Features include free WiFi in public areas, plus a bar and a business centre. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • Within a 10-minute walk of Seine and Centre de Congrès de l’Aube
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. You can enjoy a drink at the bar/lounge. Event space at this hotel measures 1475 square feet (137 square metres) and includes conference space. A terrace, multilingual staff, and complimentary newspapers in the lobby are also featured at the business-friendly Mercure Troyes Centre. Parking is available for a fee.

This 4-star Troyes hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 6:30 AM to 10:00 AM.
Room service (during limited hours) is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Parking on site (EUR 12 per night)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:00 AM on weekends; EUR 22 per person
  • A bar/lounge

Restaurants on site

  • Le Cotton

Family friendly

  • Free cot
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Multilingual staff
  • No housekeeping service
  • Turndown service

Business services

  • 1,475 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: EUR 12 per pet, per night
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.60 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 22 per person
  • Self-parking fee: EUR 12 per night
  • Pet fee: EUR 12 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Front desk staff will greet guests on arrival.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Mercure Hotel Troyes Centre
Mercure Troyes Centre
Accor Troyes Centre
Mercure Troyes Centre Hotel Troyes
Mercure Troyes Centre Hotel
Mercure Troyes Centre Hotel
Mercure Troyes Centre Troyes
Mercure Troyes Centre Hotel Troyes

Mercure Troyes Centre Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 289 out of 487 reviews" "
Rating 8 - Good. 166 out of 487 reviews" "
Rating 6 - Okay. 26 out of 487 reviews" "
Rating 4 - Poor. 2 out of 487 reviews" "
Rating 2 - Terrible. 4 out of 487 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Glenn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, after the revamp there isn’t an evening dining option altho’ there is a steak and chicken restaurant nearby. The town centre is 7 mins walk with lots of dining options. There is a car park shared with two other hotels for €12. It has max height of 1.9 m. Ok for most SUVs. The bar man makes a good negroni.
Stayed 1 night in Aug 2024

10/10 Excellent

Jacqueline

Liked: Property conditions & facilities, room comfort
Fine except the air conditioning didn’t work, but we were able to open the French balcony door
Stayed 1 night in Aug 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable, helpful staff who stored our bikes for us overnight. Best hotel breakfast I’ve ever had.
Stayed 1 night in Jul 2024

10/10 Excellent

Terrilynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property with excellent breakfast. Would definitely stay there again.
Stayed 1 night in Jun 2024

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly refurbished Good sized family room which would have benefited from extra chair and improved lighting. Parking very good - plenty of spaces and secure Breakfast - good selection but ran out of a number of items, tables too small and very close to each other
Stayed 1 night in Jul 2024

10/10 Excellent

Jatin

Stayed 1 night in Jun 2024

10/10 Excellent

marc

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, large room, good location
Stayed 1 night in Jun 2024

10/10 Excellent

Bruno

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

P A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Excellent stay and convenient for exploring Troyes. We have been before as it’s a good stop point returning to uk via Calais. The hotel has been refurbished since our last stay and it now has a very luxurious feel to it. Secure car park is a plus. Very comfortable rooms spotlessly clean and helpful and friendly staff
Stayed 1 night in May 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel very well equipped and decorated and great parking and close to center
Stayed 1 night in May 2024

10/10 Excellent

christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay in Troyes
Great location in the city. Walking distance to everything. The room is very comfortable with a separate shower and toilet. Loved the drinking water in the hallway. The breakfast is excellent and the staff very friendly.
Stayed 1 night in Apr 2024

10/10 Excellent

John

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Travelled with the family, staff and facilities were brilliant and the location is great to explore Troyes on foot
Stayed 2 nights in Apr 2024

8/10 Good

Ian

Stayed 1 night in Apr 2024

10/10 Excellent

E A

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent
Excellent hotel, a short walk from the centre of Troyes. Hugely improved since it's refurbishment. Staff helpful and friendly. Good place to stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Steve

Stayed 1 night in Feb 2024

10/10 Excellent

N

Stayed 1 night in Feb 2024

10/10 Excellent

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was excellent, clean, modern, great design. Staff were very friendly and helpful especially on my food allergies. Suggest booking a parking space in the underground parking right next to hotel, they share with another hotel as limited parking outside plus gives added security. Although just one night it was a great stop and would book again.
Stayed 1 night in Jan 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, updated, comfortable rooms. Warm and friendly staff. Great location and value. Dinner at "Hippopotamus" was excellent.
Stayed 1 night in Dec 2023

10/10 Excellent

Jonathan

Stayed 1 night in Oct 2023

10/10 Excellent

Nigel

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Staff excellent. It has been revamped since our last stay - much improved.
Stayed 1 night in Aug 2023

10/10 Excellent

David

Travelled with partner
Liked: Amenities, property conditions & facilities
The staff were attentive and made us feel welcome, safe car parking, proximity to the town good , the room was large ,I would recommend this hotel
Stayed 1 night in Aug 2023

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and very friendly and professional staff. Definitely recommend!
Stayed 1 night in Aug 2023

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the hotel refit much better and feels quite luxurious without the hefty price tag. Only complaint was no mini fridge in room and there was before
Stayed 1 night in Aug 2023

10/10 Excellent

M

Stayed 1 night in Aug 2023