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Coco Tulum Hotel

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Coco Tulum Hotel

Tower Suite Panoramic view with terrace | Balcony
Beach bar
Oceanfront Premium | Beach/ocean view
Tower Suite Panoramic view with terrace | Living area
On the beach, sun-loungers, beach umbrellas, beach towels

Reviews

8.4 out of 10

Very good

Popular amenities

  • Room service
  • Spa
  • Bar
  • Housekeeping
  • Air conditioning
  • Parking included

Explore the area

Map
Carretera Boca Paila KM 7.5, Tulum, QROO, 77780
  • Tulum Beach
    1 min walk
  • Ven a la Luz Sculpture
    16 min walk
  • SFER IK
    2 min drive
  • Tulum, Quintana Roo (TUY)
    21 min drive

Room options

View all photos for Jungle view room private bath

Jungle view room private bath | In-room safe, bed sheets

Jungle view room private bath

  • Sleeps 2
  • 1 Queen Bed

View all photos for Partial Ocean view room Shared bathroom

Partial Ocean view room Shared bathroom | In-room safe, bed sheets

Partial Ocean view room Shared bathroom

  • Sleeps 2
  • 1 Queen Bed

View all photos for Ocean view room Beach zone

Ocean view room Beach zone | In-room safe, bed sheets

Ocean view room Beach zone

  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Partial Ocean View room private bath

Partial Ocean View room private bath | In-room safe, bed sheets

Partial Ocean View room private bath

  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Oceanfront Room

Oceanfront Room | Beach/ocean view

Oceanfront Room

  • 16 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Tower Ocean view Room 2nd floor

Tower Ocean view Room 2nd floor | Beach/ocean view

Tower Ocean view Room 2nd floor

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Bachelor Casita Garden view 4 people

Bachelor Casita Garden view 4 people | View from room

Bachelor Casita Garden view 4 people

  • Sleeps 4
  • 2 Queen Beds

View all photos for Tower Suite Panoramic view with terrace

Tower Suite Panoramic view with terrace | In-room safe, bed sheets

Tower Suite Panoramic view with terrace

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Garden view Shared bathroom

Garden view Shared bathroom | Terrace/patio

Garden view Shared bathroom

  • Sleeps 2
  • 1 Queen Bed

View all photos for Oceanfront Premium

Oceanfront Premium | Beach/ocean view

Oceanfront Premium

  • 12 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Garden View room private bath

Garden View room private bath | In-room safe, bed sheets

Garden View room private bath

  • Sleeps 2
  • 1 King Bed

View all photos for Beach Club Master Suite Jacuzzi

Beach Club Master Suite Jacuzzi | In-room safe, bed sheets

Beach Club Master Suite Jacuzzi

  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Beach

Diamante K - Inside Tulum National Park

Pool
Spa
Free WiFi
Restaurant
4.3 out of 5, Excellent, (711)
The price is CHF 271
for 1 room
includes taxes & fees
9 Jan - 10 Jan
Diamante K - Inside Tulum National Park

About this property

Coco Tulum Hotel

Fun on the beach, near Tulum Beach
At Coco Tulum Hotel, catch some rays at the beach, pamper yourself at the full-service spa or enjoy yoga.
Coco Tulum Hotel offers 50 air-conditioned accommodations, with a safe. Bathrooms include a shower and complimentary toiletries. Housekeeping is provided on a daily basis.
The recreational activities listed below are available either on-site or nearby; fees may apply.
The on-site spa has couples treatment room(s). Services include body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy.
Our customers tell us that they can't get enough of the helpful staff at Coco Tulum Hotel. During your stay, you're just a quick walk from Tulum Beach. You'll find features such as free WiFi in public areas and free self-parking, plus a full-service spa.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy local cuisine and a beachfront location while dining at Coco Beach Club
  • Treat yourself to massages, body treatments or body scrubs at the spa
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes yoga classes
  • Guests have great things to say about the beach and the helpful staff
  • Steps from Tulum Beach and a 3-minute drive from Tulum National Park
  • Airport shuttle service available for a fee
Coco Tulum Hotel offers its guests a full-service spa. There's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. WiFi is free in public spaces.

A terrace, multilingual staff, and tour/ticket assistance are also featured at Coco Tulum Hotel. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

This Tulum hotel is smoke free.

Coco Beach Club – This beachfront bar specialises in local cuisine and only serves lunch. Happy hour is offered.
Room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A beach bar
  • Snack bar/deli

Restaurants on site

  • Coco Beach Club

Things to do

  • Beach yoga
  • Full-service spa

Family friendly

  • Snack bar/deli

Conveniences

  • ATM
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Food and drink

  • Room service

More

  • Air conditioning
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 8:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7 AM - 11 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 290 per vehicle (return, maximum occupancy 2)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
The front desk at this property is open daily from 7 AM - 11 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 11 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Coco Tulum Hotel
Coco Tulum
Coco Tulum Hotel Hotel
Coco Tulum Hotel Tulum
Coco Tulum Zen Zone Hotel
Coco Tulum Hotel Hotel Tulum

Coco Tulum Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 265 out of 500 reviews" "
Rating 8 - Good. 118 out of 500 reviews" "
Rating 6 - Okay. 55 out of 500 reviews" "
Rating 4 - Poor. 28 out of 500 reviews" "
Rating 2 - Terrible. 34 out of 500 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 4 nights in Aug 2024

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 4 nights in Jul 2024

6/10 Okay

Djibia

Liked: Cleanliness
Front desk was nice , helpful , really like the property but had a bad experience with the restaurant there , awful waiter , order getting mixed up pretty much every day, takes hour to get it. Always blaming the cook for it .
Stayed 6 nights in Jul 2024

2/10 Terrible

roberta michelotti rauh, berkeley

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This was my second time at coco tulum and my problems started as soon as we arrived and the AC was not working. Mitzi was a sweetheart and changed our room for the night while they fixed our problem. I asked to me moved to Coco unlimited which is a little better and the manager said it wasn’t possible. I was with my kid. Then breakfast was very bad, the restaurant had only a few options. Then a storm happened and our room was flooded. I spoke with orbitz. the manager said I should have talked to him so they would move us to the other hotel. First we couldn’t and now we could. But I decided to stay the last night at coco tulum and had to put our belongings on top of the shelves and woke up to our room completely flooded and I am not even joking. Mitzi came during a very strong storm and asked if we wanted to move and I said no because the storm was pretty scary. She is a keeper, this girl. Management was just annoyingly trying to keep us there no matter what. I even had to hear: “but last night you didn’t want to change rooms” how was I supposed to know that our room was going to be underwater? Water falling down from our walls, from everywhere. We had to move the mattress so we could be dry. They need an investment asap. We would spend 20 days and left after 5. This hotel is a scam and ruined our vacation. I love Tulum, it was my 7th time in the city. I hope they make the investments necessary to keep their guests comfortable and I hope they learn how to speak with clients.
Stayed 21 nights in Jun 2024

10/10 Excellent

Gang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location next to the beach without crowd. Excellent staff and service
Stayed 2 nights in Jun 2024

10/10 Excellent

Gina

Stayed 5 nights in Mar 2024

10/10 Excellent

Gina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful property and peaceful stay… loved the location and our beach hut!!
Stayed 1 night in Mar 2024

6/10 Okay

Anthony

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
The lady at front desk moves at a snails pace and has no sense of urgency. They need more than one person at the front desk. She has glasses on in case you want to know. The security guard was helpful and friendly. There was no tv in our room.
Stayed 3 nights in Apr 2024

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Favourite place to stay in Tulum
Stayed 5 nights in Apr 2024

10/10 Excellent

Osama

Liked: Amenities
All good so far , amazing reception team as well room / guest service
Stayed 1 night in May 2024

6/10 Okay

Olukayode

Liked: Cleanliness
Stayed 5 nights in Apr 2024

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 5 nights in Mar 2024

10/10 Excellent

Deanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful quiet beach hotel in Tulum
Enjoyed a nice quiet space at coco Tulum. Breakfast on the beach patio was a bonus and staff very friendly. Double bed room had plenty of space for our family trip of 3. Rooms were kept today and grounds well maintained. Location on the strip was good as well. Would definitely return to Coco Tulum. Thank you !
Stayed 3 nights in Apr 2024

6/10 Okay

Marco

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Coco Tulum Beach - A Mixed Bag Experience
Let's begin with the positives. Propbay, undoubtedly, stands out as the best beach spot in all of Tulum. While other people in fancier hotels might be cramped on top of each other, Coco Tulum Beach offers a serene and genuinely beautiful environment. I also must commend the staff for their friendliness. However, my experience with the quality of my room (Room 33) was less than satisfactory. The cabana was in poor condition with insufficient lighting, desperately needing a major refurbishment. Despite the efforts of the cleaning staff, it always appeared dirty. Furthermore, the air conditioning was faulty and stopped working altogether on the last night of my stay. After several requests, I have to prove I was right (the person at the night shift that was not able to fix the issue and haven't left any notes) I was offered a 50% discount on a meal at the hotel restaurant, which felt inadequate. In my opinion, if the AC is not functional, the hotel should offer another room or compensate for the inconvenience by covering the cost of the night. Additionally, the room was advertised as having a "partially sea view," but in reality, it required significant effort to catch a glimpse of the sea from the terrace. Lastly, the prices at the bar were excessively high, but this seems to be a common issue in Tulum.
Stayed 3 nights in Mar 2024

8/10 Good

Jason

Travelled with partner, Travelled with group
Liked: Amenities
I really loved the grounds around our hotel and the privacy in our palapa! Staff was absolutely amazing as well!
Stayed 10 nights in Mar 2024

4/10 Poor

natalie

Disliked: Cleanliness, property conditions & facilities
No hot water the 3 days we were there and one day water stop water. Front desk girls are not helpful at all. Can’t check in early AC goes in and out
Stayed 2 nights in Mar 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2024

2/10 Terrible

Daniyar

Stayed 5 nights in Mar 2024

8/10 Good

Amber

Liked: Cleanliness, amenities, property conditions & facilities
The welcome was great from the lady that served me. They first gave me the wrong room but she immediately corrected it. The room was spacious and pleasant. The toilet area could use a little work. The cleaning staff are amazing but no english. The beach was always clean. Men worked very hard to clear away the seaweed from overnight. Some staff at the beach are pleasant but some have more of "guard" presentation and not friendly. The food is not exactly my cup of tea. A little blah for what you pay for. The breakfast was the same thing everyday and not great and no meat. Basic scrambled egg, some sort of tortilla chips and sauce, toast, flat dry pancakes, cut fruit and boxes of cereal. Basic coffee and tea. Overall for the location its far from anything else on the strip. Highly recommend transportation. The road to the hotel is very dark in comparison to farther down where all the restaurants and shopping are located. On the plus side its peaceful.
Stayed 7 nights in Mar 2024

6/10 Okay

louis

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The pool was a simple hole in the floor with dirty, sandy, foamy, moldy water. I saved up for this vacation and the pictures shown, were definitely false advertising. I WANT A FULL REFUND. The comforter on the bed smelled dirty with a mixture of old lady perfume. It was disgusting to imagen someone else's sweat was still on that comforter. The lounge chairs kn the beach are rotting feel almost unsafe, like they are about to collapse when you lean on them, they wooden painted white, but peeling everywhere, the cushions are filthy. Very disappointing. I emailed them directly and didnt even respond, no apology nor acknowledging my email whatsoever. Thank you in advance for responding to my email and reuest. I have pictures if you need them. My email me and i will attach pictures.
Stayed 3 nights in Mar 2024

10/10 Excellent

Lilian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel overall. Great staff, pictures don’t do justice, better than expected.
Stayed 3 nights in Feb 2024

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay!
Stayed 3 nights in Feb 2024

8/10 Good

Alexa Games

Stayed 5 nights in Feb 2024

8/10 Good

Stefan

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Feb 2024