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Niwa Tulum Luxury Suites

2.5 star property

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Photo gallery for Niwa Tulum Luxury Suites

Outdoor pool
Luxury Suite, 2 Bedrooms | Living room
Exterior
Property amenity
Interior detail

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Pool
  • Housekeeping
  • Air conditioning
  • Kitchen
  • Parking included

Explore the area

Map
La Veleta, Tulum, QROO, 77765
  • Dos Aguas Park
    ‪3 min drive‬
  • Cenote Cristal
    ‪4 min drive‬
  • Tulum National Park
    ‪6 min drive‬
  • Tulum, Quintana Roo (TUY)
    ‪15 min drive‬

Room options

View all photos for Deluxe Suite, 2 Bedrooms

Premium bedding, pillow-top beds, in-room safe, individually decorated

Deluxe Suite, 2 Bedrooms

  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Luxury Suite, 2 Bedrooms

Luxury Suite, 2 Bedrooms | Dining room

Luxury Suite, 2 Bedrooms

  • Sleeps 5
  • 2 King Beds

View all photos for Presidential Suite, 3 Bedrooms, Pool View

Presidential Suite, 3 Bedrooms, Pool View | Terrace/patio

Presidential Suite, 3 Bedrooms, Pool View

  • 300 sq m
  • Sleeps 8
  • 2 King Beds and 2 Single Bunk Beds

View all photos for Family Suite, 2 Bedrooms

Premium bedding, pillow-top beds, in-room safe, individually decorated

Family Suite, 2 Bedrooms

  • 200 sq m
  • Sleeps 6
  • 1 King Bed and 2 Single Bunk Beds

View all photos for Royal Suite, 2 Bedrooms

Royal Suite, 2 Bedrooms | Premium bedding, pillow-top beds, in-room safe, individually decorated

Royal Suite, 2 Bedrooms

  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Junior Suite, 2 Bedrooms

Premium bedding, pillow-top beds, in-room safe, individually decorated

Junior Suite, 2 Bedrooms

  • Sleeps 5
  • 1 King Bed and 2 Single Beds

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About this property

Niwa Tulum Luxury Suites

Mediterranean Tulum hotel in La Veleta with free parking
An outdoor pool, a rooftop terrace and a garden are available at this hotel. Free WiFi in public areas and free self parking are also provided.
Niwa Tulum Luxury Suites offers 5 air-conditioned accommodations with a safe and a hairdryer. Rooms open to balconies. This individually decorated and furnished accommodation includes dining tables and kitchen islands. Pillowtop beds feature premium bedding. Kitchens offer full-sized fridge/freezers, stovetops, microwaves and separate dining areas.

Bathrooms include a shower with a rainfall showerhead. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Niwa Tulum Luxury Suites, you'll be within walking distance of Hospital de Tulum. Features include free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Services include luggage storage
  • 7 minutes by car from Gran Cenote and 10 minutes from Tulum Mayan Ruins
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
Niwa Tulum Luxury Suites offers its guests an outdoor pool, a rooftop terrace, and a garden. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this Mediterranean Tulum hotel.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Things to do

  • Outdoor pool

Family friendly

  • Dining table
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Outdoor pool
  • Separate in-room dining area

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Stair-free path to entrance
  • Well-lit path to entrance

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Blender
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Griddle
  • Hob
  • Kitchen
  • Kitchen island
  • Microwave
  • Oven
  • Separate dining area

More

  • Air conditioning
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Washing machine
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 8:00 AM - 7:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

  • Pets: MXN 300 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 44 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 2500 per vehicle (one-way, maximum occupancy 4)
  • Pet fee: MXN 300 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
The front desk at this property is open daily from 8:00 AM - 7:00 PM.
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hotel Niwa Tulum
Niwa Tulum Luxury Suites Hotel
Niwa Tulum Luxury Suites Tulum
Niwa Tulum Hotel Luxury Suites
Niwa Tulum Luxury Suites Hotel Tulum

Niwa Tulum Luxury Suites Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 16 out of 25 reviews
Rating 8 - Good. 2 out of 25 reviews
Rating 6 - Okay. 1 out of 25 reviews
Rating 4 - Poor. 3 out of 25 reviews
Rating 2 - Terrible. 3 out of 25 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Noe

Disliked: Cleanliness, staff & service, property conditions & facilities
Expedia has a wrong number and when we arrived we didn't have a place to stay! We had to book a different place when we realized we were not going to be able to stay here! Expedia needs to remove this listing ASAP
Stayed 1 night in Jun 2024

4/10 Poor

Jonathan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Jan 2024

4/10 Poor

brenda, san diego

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There’s not much near this location. The unit was clogged, tv didn’t work, WiFi didn’t work, a window didn’t work so the AC wouldn’t cool, they never came in and cleaned. Music is playing thru the day, so if you want to sleep in you’ll hear it. Rooms are very bright. The positive would be the staff that tries to be helpful. Out experience wasn’t great since much was broken.
Stayed 2 nights in Jan 2024

10/10 Excellent

Balint

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place. Some minor handyman upkeep with porly functioning washing machine and bathroom faucet is only minor room for improvement...
Stayed 1 night in Dec 2023

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding service & installations
Great experience staying at Nuwa. The service and installations outstanding. Thank you for this excellent time.
Stayed 1 night in Aug 2023

8/10 Good

Sabin

Travelled with family
Liked: Property conditions & facilities
Our room was very nice and spacious. The staff was nice. But this is not a hotel. There is no bar or restaurant (we saw some reviews saying there was), and it's not close to many food options. It definitely has more of a short term rental vibe. Again, we liked it well enough, but it wasn't quite what we expected.
Stayed 7 nights in May 2023

4/10 Poor

Jessica

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
I'd like to preface this with it is a great condo with a large patio area that was fun for a family of five. Nice kitchen right off the patio to cook meals. We enjoyed having a larger place to come back to after staying at Hotel Xcaret for a week. On our second night I walked into the kitchen and encountered three roaches, one big enough to have a conversation with. I tried not to freak out since I didnt want to ruin our vacation. I opened the utensil drawer and oh god there was one in there too! I quickly contacted the management for Roach traps. They replied "they were sorry for our unfortunate situation" and that they had spray. They sprayed when we were gone and we only saw two more after that for the rest of the 4 days we were there. We told the woman at the front desk we were checking out early and leaving the next day after staying 8 nights but booking 11 nights. We for a refund obviously since it was previously booked. And we were ready to see more Mexico. The next day as we were leaving the woman at the front desk came up to the condo, asked me to stay and started inspecting everything?! Counting in front of me every towel and sheet then furiously texting on her phone, it was bizarre. You would think after leaving three nights early and they can obviously book the place again to double their money worrying about some shabby towels seems not thought out well and surprizingly petty. You would think they would be abit more apologetic and not outwar
Stayed 11 nights in Feb 2023

2/10 Terrible

Yolanda

Travelled with group
Disliked: Staff & service
Malo
No me gustó preferí cambiarme de hotel
Stayed 1 night in May 2024

2/10 Terrible

Yolanda

Disliked: Staff & service
Mal servicio
Mal servicio
Stayed 1 night in May 2024

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service
Excelente servicio
Stayed 4 nights in Apr 2024

10/10 Excellent

Julian Martin

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Súper hermoso muy tranquilo limpio y súper agradable un 10 en limpiezas calidad excelente camas súper ricas todo un 10
Stayed 1 night in Mar 2024

10/10 Excellent

Raúl Francisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lo mejor
La pasamos de lo mejor súper recomendó el lugar la atención de la chica Cindy muy buena Regresaremos pronto
Stayed 2 nights in Feb 2024

10/10 Excellent

JAVIER ALEJANDRO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal excelente muy atentos y amables
Stayed 6 nights in Dec 2023

10/10 Excellent

Manuel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Ignacio

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente propiedad
Stayed 1 night in Jul 2023

10/10 Excellent

FAVIOLA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Niwa es un excelente alojamiento, muy tranquilo y familiar. Es muy buena opción para los que buscan descansar, las camas son muy cómodas y los departamentos muy amplios La ventaja es que esta cerca de holistika para hacer yoga y actividades recreativas. Definitivamente estaré de regreso. El personal siempre fue muy amable.

10/10 Excellent

Esmeralda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Se respira paz y tranquilidad dentro de las instalaciones, su personal muy atentos en todo momento

10/10 Excellent

Irving

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Se respira un ambiente tranquilo, lleno de paz, el roof es magnifico