Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive

4.5 star property
VIP Access

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10 outdoor pools
Casa Zamna Ocean Front Presidential Suite King Bed | Free minibar, in-room safe, individually decorated
10 outdoor pools
10 outdoor pools
Casa Zamna Ocean Front Presidential Suite King Bed | View from room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Pool
  • Bar
  • Room service
  • Breakfast included
  • All-inclusive

Explore the area

Map
Calle Itzimina esq. Av Kukulkan, Mz 001, Lote 007, Reg 014, Aldea Zama, Tulum, QROO, 77760
  • Tulum National Park
    ‪14 min walk‬
  • Dos Aguas Park
    ‪4 min drive‬
  • SFER IK
    ‪5 min drive‬
  • Tulum, Quintana Roo (TUY)
    ‪11 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members

Room options

Casa Zamna Ocean Front Junior Suite King Bed

  • 54 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

Preferred Club Master Suite, Tropical View

  • 137 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

Casa Zamna Ocean Front Master Suite King Bed

  • 54 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite King Bed

  • 61 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

Junior Suite (Swim Out, Double Beds)

  • 61 sq m
  • Resort view
  • Sleeps 3
  • 2 Double Beds

Junior Suite, 1 King Bed (Swim Out)

  • 61 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

Casa Zamna Ocean Front Presidential Suite King Bed

  • 89 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Preferred Club Rooftop Master Suite with Plunge Pool

  • 439 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

Presidential Suite

  • 512 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

Casa Zamna Tropical View King

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

Villa Zamna (Same price for up to 10 guests)

  • 576 sq m
  • Ocean view
  • Sleeps 10
  • 4 King Beds and 1 Double Bed

Deal of the Day!

  • Resort view
  • Sleeps 2
  • 1 King Bed

Casa Zamna Ocean Front Junior Suite

  • 54 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite (Tropical View, Double Beds)

  • 61 sq m
  • Resort view
  • Sleeps 3
  • 2 Double Beds

Junior Suite, 1 King Bed (Tropical View)

  • 61 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

Preferred Club Junior Suite, Swim Out, King Bed

  • 61 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

Preferred Club Junior Suite, Swim Out, Double Beds

  • 61 sq m
  • Resort view
  • Sleeps 3
  • 2 Double Beds

Preferred Club Junior Suite, Tropical View, Double Beds

  • 61 sq m
  • Resort view
  • Sleeps 3
  • 2 Double Beds

Preferred Club Junior Suite, Tropical View, King Bed

  • 61 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

Casa Zamna Tropical View Double w Queen Beds

  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

Preferred Club Master Suite, Swim Out

  • 137 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

Similar properties

About this property

Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive

Adults-only property with 10 restaurants and 10 outdoor pools
Along with 10 restaurants, this property has 10 outdoor pools and a full-service spa. Free buffet breakfast is provided, as well as free WiFi in public areas, free valet parking and a free beach shuttle. Additionally, 5 bars/lounges, a beach bar and a snack bar/deli are on-site. Change of towels is available on request
Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive offers 301 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. A pillow menu is available. 50-inch flat-screen televisions come with premium cable channels.

Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries. This Tulum property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include espresso makers and complimentary bottles of water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

10 outdoor swimming pools are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 3 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive. During your stay, you'll be within walking distance of Tulum National Park. Free breakfast, free WiFi in public areas and free valet parking are available.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free valet parking and self-parking
  • Enjoy Italian cuisine at Olio, one of the property's 10 restaurants and 5 bars/lounges
  • Take a swim in the 10 outdoor pools
  • Treat yourself to body scrubs, body treatments or body wraps at the spa
  • Amenities include a business centre, 2 meeting rooms and a conference centre
  • On-site recreation includes volleyball
  • 9 minutes by car from Tulum Beach and 10 minutes from Tulum Mayan Ruins
  • Free beach shuttle service
  • Dogs welcome for a fee (restrictions apply)
Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

A private beach is featured. Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive offers its guests 10 outdoor swimming pools. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a beach bar. Free breakfast is available daily. Public spaces have free WiFi.

A business centre and 2 meeting rooms are available. Event space at this property measures 5000 square feet (465 square metres) and includes a conference centre. A rooftop terrace, multilingual staff, and coffee/tea in common area are also featured at the luxury Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Tulum property.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
Olio – This fine-dining restaurant specialises in Italian cuisine and only serves dinner.
Jasmine – This restaurant serves breakfast and dinner. Open daily.
Seaside Grill – This restaurant only serves dinner. Open daily.
Market Café – Overlooking the garden, this buffet restaurant serves breakfast and lunch. Open daily.
Blue Water Grill – Overlooking the garden, this fine-dining restaurant only serves dinner. Open daily.
Late-night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 10 restaurants
  • 5 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Blue Water Grill
  • Jasmine
  • Market Café
  • Olio
  • Seaside Grill

Things to do

  • 10 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Full-service spa

Conveniences

  • 24-hour front desk
  • ATM

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service

Business services

  • 2 meeting rooms
  • Business centre
  • Conference centre (5,000 square foot of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property comprises the main hotel building and a separate beachfront section (Casa Zamna room types). The separate beachfront section is located 4.7 miles (7.7 kilometres) from the main building and the parking area.

Access methods

Staffed front desk

Pets

  • Pets: USD 65 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 6:00 PM
  • Reservations are needed for massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Secrets Tulum Adults Only All Inclusive
Secrets Tulum Adutls Only All Inclusive
Secrets Tulum Resort Beach Club Adults Only All Inclusive

Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 159 out of 282 reviews
Rating 8 - Good. 50 out of 282 reviews
Rating 6 - Okay. 34 out of 282 reviews
Rating 4 - Poor. 20 out of 282 reviews
Rating 2 - Terrible. 19 out of 282 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Juan, miami

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
demasiado tranquilo el hotel, Falta de animacion
Stayed 3 nights in Nov 2024

10/10 Excellent

Carla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were cleaned daily. Food was delicious. Staff were all amazing.
Stayed 4 nights in Nov 2024

10/10 Excellent

Junior

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only bad I got say is getting to your room is very confusing lol
Stayed 4 nights in Nov 2024

6/10 Okay

Kyung Eun

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Despite being a luxury resort that opened in 2023, it is plagued with numerous issues, such as malfunctioning facilities. For instance, the shower leaks, the housekeeping switch is broken, and the temperature control fluctuates unpredictably. The dining experience was also underwhelming. While the resort boasts eight dining options, two are located at the beach club and one is exclusive to Preferred Club members, leaving only three restaurants available for dinner. As a result, guests staying for more than three days may find themselves dining at subpar restaurants at least once. Moreover, the resort is located a considerable distance from the beach. While a complimentary shuttle service is provided, the round trip takes approximately 40 minutes, which some guests may find inconvenient. Additionally, the resort is set within a jungle environment, leading to a high presence of mosquitoes. The excessive sand scattered throughout the property also makes walking uncomfortable.
Stayed 6 nights in Nov 2024

8/10 Good

Patricia E

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful, and pleasant and went out of their way to do whatever they could to make our stay comfortable. The Beach Club was beautiful and convenient to get to. The family enjoyed the all-inclusive aspect. I just wish they had authentic Mexican food at the hotel since we were in Mexico.
Stayed 4 nights in Nov 2024

8/10 Good

Tantra

Stayed 3 nights in Nov 2024

2/10 Terrible

Eve-ette

Travelled with group
Disliked: Property conditions & facilities, room comfort
Poor experience
We stayed in room 2150 and they didn’t finish the bathroom, no shower door and toilet exposed. We couldn’t sleep because they had loud pounding music till 2:00 am. We called the manager to see if they could turn down music because there was only 4 people there. They wouldn’t. We had to leave to airport early next morning so it was terrible. The restaurant down stairs in the jungle took 3 hours to sit us.
Stayed 1 night in Nov 2024

10/10 Excellent

Faustino

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Jason Rafael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The layout is nice and doesn’t require a lot of walking once you learn the layout. Room (Jr. Suite) was spacious and clean. All staff was polite, professional, and accommodating.
Stayed 5 nights in Nov 2024

6/10 Okay

Robert

Stayed 4 nights in Oct 2024

8/10 Good

Kerolos

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We stayed in this resort for 4 nights.. let me break it down Pros: -Food is good specially at the steakhouse we went twice.. rest of restaurants are okay but the room service takes an hour and the food is below average -The vibe is good we really enjoyed the pools and the interior also the ease of going anywhere around -Beachclub is great and staff were being helpful w towels and stuff also the vibe at the beach club from the pools and bars is really fun Cons: -Service isn’t great it’s not bad but we been to multiple resorts in mexico and service was beyond great. -shuttle to beachclub is abt 30 mins and sometimes more -The resort is more for couples.. for ex the shower in the rooms doesn’t have a door so if you going w cousins or family it could be uncomfortable
Stayed 4 nights in Nov 2024

8/10 Good

Amy, Lilburn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, great spa, friendly staff. Shuttling from our room at the casa zamna property to the main resort was not easy or fast.
Stayed 4 nights in Nov 2024

10/10 Excellent

Jarryd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing time. Great area to just relax. The swim out and the beach were the highlights.
Stayed 4 nights in Nov 2024

10/10 Excellent

Ashley Laurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was treated like a true princess on my birthday
Stayed 3 nights in Nov 2024

10/10 Excellent

Arlenys Hernandez

Stayed 3 nights in Oct 2024

10/10 Excellent

kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was new & you can tell they weren't shy to splurge on a ton of aesthetic features! Going at the end of September/early October was great - low crowds & the weather was still warm enough. No severe weather happened during our stay neither. The staff was phenomenal & the food all over the hotel was 10/10. Definitely am planning on returning.
Stayed 5 nights in Sep 2024

6/10 Okay

Fradi

Travelled with partner
Liked: Cleanliness, property conditions & facilities
This recent weekend trip provided a wonderful experience at a beautiful hotel known for its modern and comfortable rooms, with various appealing amenities. The hotel offers a serene atmosphere, making it an ideal getaway for relaxation. However, there are opportunities for improvement in the hotel's three restaurants, particularly at Olio, which specializes in Mediterranean cuisine. The food was not good at all. You can tell we were being served frozen food in a few areas. We expected fresh food. The bars and the drinks were always very watered down. Beware of pushy salespeople upon checking in who try to whisk you away for a 90-minute trip to their sister's location. This was very irritating, as we were hungry and tired from our long trip. They wanted us to make a decision right there and then. This was not a pleasant check-in experience. The service in a handful of areas was prolonged. The hotel has nine pools and a well-regarded spa. The beach club is nice but they need more staff in the bar and lunch area. The hotel is in Aldea Zama, an area that allows for pleasant walking trips to nearby boutique coffee shops and local restaurants.
Stayed 3 nights in Nov 2024

8/10 Good

Mahir, Orange Walk

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first experience was one to remember! We would definitely recommend & return again. Perfect for couples. Romantic.
Stayed 4 nights in Nov 2024

10/10 Excellent

Jewel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort. A little confusing to navigate but I would recommend
Stayed 4 nights in Nov 2024

8/10 Good

Krystal P

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was nice and clean. Great amentities especially in VIP. Just a little slow with restaurant wait times but will definitely return.
Stayed 4 nights in Nov 2024

10/10 Excellent

Jairzinhio

Stayed 10 nights in Oct 2024

8/10 Good

Kristina

Travelled with group
Liked: Cleanliness, staff & service, amenities
I liked the resort overall. Great entertainment, great staff, options for dinner could have been more. Pool options are limited r/t unless your VIP. The best part was def having the beach club apart of the resort. So free transportation to and from beach, along with access to great shopping, other site seeing, and restaurants.
Stayed 1 night in Nov 2024

8/10 Good

Kristina

Travelled with group
Liked: Cleanliness, staff & service
Very excellent resort. Just not every pool was open. Dining was limited. Very good entertainment.
Stayed 5 nights in Nov 2024

8/10 Good

Denis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

8/10 Good

Sabiha, Lawrenceville

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The hotel itself is stunning – the aesthetics are a perfect 10/10. Every corner is picture-perfect, and the restaurant options are diverse and delicious. I especially enjoyed the coffee shop! The location is ideal, with plenty of nearby shopping, dining, and things to do. However, our stay had some significant downsides that impacted our experience. First Issue – The Shuttle Service: The free shuttle service to the beach club, while convenient in theory, was disappointing. The ride was extremely bumpy and uncomfortable, taking about 30 minutes each way. Once at the beach club, you’re essentially stuck until the next shuttle time unless you pay for a private taxi, which costs $35-40. This limitation wasn’t clearly communicated, as it’s advertised differently. Second Issue – Late Night Room Cleaning: On our first night, the room next to ours was cleaned at around 11:45 pm, with staff sweeping, talking, and using walkie-talkies, which was quite disruptive. I called the front desk, and they didn’t have much to offer other than saying they’d speak to the staff. This happened again at 5 am on our last day, which was very frustrating. Pros: • Great food and restaurant ambiance • Beautiful hotel aesthetics, perfect for photos Cons: • Inconsistent room service hours (different from the app’s information) • Restaurants occasionally open late, sometimes by 30 minutes to an hour • Uncomfortable and inconvenient shuttle service with limited hours and unclear communication
Stayed 3 nights in Oct 2024