See all properties

Xkeban Tulum

3.0 star property
VIP Access

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Xkeban Tulum

Reception
Bar (on property)
Rooftop terrace
2 outdoor pools
Signature Double Room | Bathroom | Shower, rainfall showerhead, free toiletries, hair dryer

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Breakfast available
  • Spa
  • Pool
  • Housekeeping
  • Air conditioning

Explore the area

Map
Mz 923 Privada Lt 002 6, La Veleta, Tulum, QROO, 77760
  • Hospital de Tulum
    3 min drive
  • Dos Aguas Park
    4 min drive
  • Tulum National Park
    7 min drive
  • Tulum, Quintana Roo (TUY)
    18 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Signature Double Room

Signature Double Room | Bathroom | Shower, rainfall showerhead, free toiletries, hair dryer

Signature Double Room

  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Design Room

Design Room | Hypo-allergenic bedding, minibar, individually decorated, soundproofing

Design Room

  • 29 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Design Studio

Design Studio | Hypo-allergenic bedding, minibar, individually decorated, soundproofing

Design Studio

  • 37 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Design Studio Suite

Design Studio Suite | Hypo-allergenic bedding, minibar, individually decorated, soundproofing

Design Studio Suite

  • 56 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Design Double Room

Design Double Room | Hypo-allergenic bedding, minibar, individually decorated, soundproofing

Design Double Room

  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Pool

Amaka Calma Tulum

Pool
Breakfast included
Parking included
Free WiFi
4.3 out of 5, Excellent, (498)
The price is CHF 86
for 1 night
includes taxes & fees
16 Jan - 17 Jan
Amaka Calma Tulum

About this property

Xkeban Tulum

Tulum hotel in La Veleta with 2 outdoor pools and full-service spa
2 outdoor pools, a full-service spa and a restaurant are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a rooftop terrace and a coffee shop/cafe are on-site.
Xkeban Tulum offers 19 air-conditioned accommodations with complimentary bottles of water and a hairdryer. Rooms open to balconies or patios. Each accommodation is individually decorated. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Coffee/tea makers and minibars are provided. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.
2 outdoor swimming pools are on site.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Zipactli. Services include massages. The spa is open daily.
During your stay at Xkeban Tulum, you'll be within walking distance of Hospital de Tulum. You'll find features such as free WiFi in public areas and free self-parking, plus 2 outdoor pools.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Continental breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools
  • Indulge with massages at Zipactli
  • Amenities include a front desk safe, a rooftop terrace and coffee/tea in a common area
  • 12 minutes by car from Tulum Beach and 7 minutes from Tulum National Park
Xkeban Tulum offers its guests 2 outdoor swimming pools. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A rooftop terrace, spa services, and tour/ticket assistance are also featured at Xkeban Tulum. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Tulum hotel.

For a fee, guests can enjoy a continental breakfast daily from 8:00 AM to 11:00 AM.
Xkeban Tulum has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily continental breakfast available 8:00 AM to 11:00 AM for a fee: USD 12 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 2 outdoor pools
  • Full-service spa

Family friendly

  • 2 outdoor pools
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Free bottled water
  • Hob
  • Mini-fridge
  • Minibar

More

  • Air conditioning
  • Individual decor
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 7:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 7:00 AM - 7:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Xkeban Tulum

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately USD 12 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
The front desk at this property is open daily from 7:00 AM - 7:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

XKEBAN
Xkeban Tulum Hotel
Xkeban Tulum Tulum
Xkeban Tulum Hotel Tulum

Xkeban Tulum Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 21 out of 38 reviews" "
Rating 8 - Good. 7 out of 38 reviews" "
Rating 6 - Okay. 3 out of 38 reviews" "
Rating 4 - Poor. 7 out of 38 reviews" "
Rating 2 - Terrible. 0 out of 38 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sherlian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Coming in at night the area around the property was dark and roads were under construction. It’s hard to identify which building is the hotel. Staff inside seemed unaware of guests needing to check in. But when the host finally came to check us in, he was nice. After Traveling for 8 hours to arrive at the hotel hungry and hoping for room service but Their WhatsApp service does not work, I didn’t get a response when we asked about if there’s a dinner menu. Upstairs is very noisy so we wanted to avoid going up there but had to to avoid starving to death. Also the door of your hotel room does not have an extra security lock inside. Doesn’t feel like a safe set up.
Stayed 1 night in Mar 2024

4/10 Poor

Mario, Salem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to be honest and fair. The hotel and the staff are amazing we were greeted very nice and everyone had great vibes. if you want party or just chill with cool people this is the spot. There was one big issue that unfortunately will keep us from going back. The last night we stay around 1 am someone tryed to get into our room. After I told him this wasn't his room he became angre and started even harder to get in. I call receptions but after midnight there is no one you can call. We waited 10 mins after not hearing anything then decided to go look for security. After talking to security we found out that the guy trying to get in our room was a friend of the manager who was allowed by security to enter into the hotel. Dont know what the intention of this person was but being in a country that is not yours you dont know peoples intention. Scary things run in your head, is he going to rob us or try to hurt us or kill us. And finding out that it's a friend of management made it even more scary, is this a set up? Please be very cautious never open a door to someone you dont know especially in the middle of the night.
Stayed 3 nights in Jan 2024

4/10 Poor

lidia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
To loud on weekends could not sleep
Stayed 2 nights in Nov 2023

10/10 Excellent

Jenae Armani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here was amazing!!! The property is beautiful with amazing decor for pictures. The staff and lady at the front desk was so helpful and made sure we were set with a scooter rental and local things to do. I highly recommend renting the scooter because the hotel is about 10 mins from the Tulum strip with food, clubs, and shops to enjoy. Overall 9/10 the only complaint was the area is still being developed so there is construction going on.

10/10 Excellent

Demarie

Stayed 3 nights in Aug 2023

4/10 Poor

Oswaldo

Disliked: Cleanliness
Stayed 2 nights in Jul 2023

10/10 Excellent

Christopher

Stayed 1 night in Apr 2023

10/10 Excellent

Yuriy

Stayed 1 night in Apr 2023

10/10 Excellent

kyle

Stayed 2 nights in Apr 2023

4/10 Poor

Kelly, Conroe

Travelled with partner
Disliked: Amenities, property conditions & facilities
What can I say about this place.. it’s a nice place but the entire area around is really bad. The poor road conditions ended up costing me over 1,000 usd bc you literally can’t avoid the huge holes. The noise in the hotel every night was unbearable. They have a DJ every night and it’s definitely not a place of relaxing. Great for all nighters and party people. Not for a family, or relaxing or kids.I also was left several times with no towels or tp, so I stopped leaving tips. A robe went missing from the housekeeping and I was treated like I took the robe. The hotel is very cool though, the staff for the kitchen was great and they were sweet. Unless it improves in hospitality drastically,I could never stay there again. Also, the concrete walls are nice but not with the on going construction. There are no bathroom doors, and the bathrooms are open to the outside hallways.Cool design but very ineffective for privacy.
Stayed 8 nights in Feb 2023

10/10 Excellent

Esmeralda, Horizon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I just love it . Very clean and adorable. Staff very friendly. The locatin is not the best but not the worst. I definitely will come back. Breakfast included was delicious.
Stayed 4 nights in Jan 2023

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Xkeban Tulum became my home away from home for a few days. I felt right at home. I never felt unsafe or unwelcome. Breakfast included: 8am-12pm So delicious omg. They have a small menu selection that was designed for the people staying at the hotel. Yes the breakfast is included for your entire stay. No lunch or dinner service . They give you this app that you can order food from different restaurants ( like their version of Uber eats) in the area or the restaurants are a 10 min drive. They are a brand new hotel so hopefully soon enough they will add a lunch/dinner restaurant and I feel like that will complete them ! The Hotel itself : It’s feels a mansion with separate rooms ! It doesn’t have a hotel vibe. More like a home. You have two pools one upstairs and downstairs The one upstairs is more comfortable with Beds and of course the sun. Clean. Everyone is constantly cleaning here ! The water is salty though( but I figured out that it’s everywhere) Rooms: The staff always came in and cleaned the room while you stepped out and always added new towels when needed. The Bar : small bar upstairs with music in the rooftop ! Small menu of cocktails The staff : OUTSTANDING. Super sweet and personable. They provide you with taxi services, information, whatever you need. The SPA: MS.ELIZABETH HAS MAGIC HANDS. It was the best massage I have had ever. I felt relaxed and zen. Thank you to everyone for making my experience rememberable.

4/10 Poor

Jose

Disliked: Staff & service, property conditions & facilities
No hot water the first night. No towels left in room second night and nobody on property left to help after 11pm. Rooftop bar tender was sleeping by the pool instead of tending bar. Room had a terrible stench masked by a diffuser. Construction ongoing and entrance unpaved. And at checkout, they tried to charge us for drinks when we never went to the bar.
Stayed 2 nights in Nov 2022

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the place is beautiful, but it’s on a road that still is being built. like once everything is done, it’ll all be beautiful, but expect to be on a dirt road with tons of pot holes, but with that being said it’s worth it! the staff is fantastic, place is beautiful inside, really clean, and just an overall pleasant experience!
Stayed 4 nights in Nov 2022

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great experience! Front desk staff was amazingly accommodating and helpful. And the highlight of our stay was Dayron. His attention to detail, energy and service was second to none!
Stayed 4 nights in Nov 2022

10/10 Excellent

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is beautiful and relaxing. The staff were wonderful, friendly, and pleasant. I definitely would go back to stay again.
Stayed 3 nights in Nov 2022

6/10 Okay

Emily

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The aesthetic is nice; picture worthy! The basic design room: -very SMALL -lacked storage or any place to lay luggage. -small balcony addition is cute but beware of mosquitoes. -no mini bar & our mini fridge didn’t work (they got it fixed for us) Water Quality: - AWFUL (shower, sink, & pool) - the water burned our eyes and smelled of old copper pipes or rusted pipes. It had an almost salty & metallic tang. -we had to brush our teeth and wash our face with bottled water The free included breakfast: -delicious as well as their juice. -option to purchase bowls was great and they tasted good. The staff: -were friendly but not very informative or thorough. - we didn’t appreciate the staff not explaining where the amenities are (pools, bars, breakfast, transportation, etc.) The location is great; very close to the main road (307), close to Tulum beaches, close to cenotes and other exursions. Everything within driving distance (25mins or less); except Cancun. I wouldn’t mind staying here again if they got the water issue fixed & i book the larger room.
Stayed 3 nights in Nov 2022

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Maria G Aldape

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing people. Everyone was super friendly and helpful I loved my stay at this property Definitely coming back and recommending it to all my friends
Stayed 4 nights in Sep 2022

6/10 Okay

Hugo

Stayed 1 night in Jul 2024

10/10 Excellent

ANALY

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

VERONICA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELENTE TODO
Stayed 1 night in Apr 2024

6/10 Okay

Araceli

Travelled with partner
Liked: Cleanliness, staff & service, amenities
No tiene secador de pelo, no tiene televisión, me dijeron que eso requiere de más dinero, nunca me había pasado esto , hasta en el hotel más sencillo tiene televisión, aparte no tiene buen internet o sea que ni mi teléfono podía usar No me gustó
Stayed 4 nights in Jan 2024