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Xibalba Hotel

3.0 star property

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your current months are January, 2025 and February, 2025.
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February 2025

Photo gallery for Xibalba Hotel

Outdoor pool
Balcony
Family Triple Room, Accessible | In-room safe, desk, free WiFi
Courtyard
Family Triple Room, Accessible | Bathroom sink

Reviews

8.4 out of 10

Very good

Popular amenities

  • Breakfast included
  • Pool
  • Housekeeping
  • Laundry
  • Air conditioning
  • Parking included

Explore the area

Map
Calle Andromeda Mza 7 Lte 7, entre Calle Libra y Calle Geminis, Tulum, QROO, 77780
  • Dos Aguas Park
    8 min walk
  • Hospital de Tulum
    16 min walk
  • Tulum National Park
    19 min walk
  • Tulum, Quintana Roo (TUY)
    5 min drive

Room options

View all photos for Premium Triple Room

Premium Triple Room | In-room safe, desk, free WiFi

Premium Triple Room

  • 12 sq m
  • Sleeps 5
  • 2 King Beds and 1 Single Bed

View all photos for Comfort Triple Room, Accessible, Ground Floor

Comfort Triple Room, Accessible, Ground Floor | In-room safe, desk, free WiFi

Comfort Triple Room, Accessible, Ground Floor

  • 15 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Family Triple Room, Accessible

Family Triple Room, Accessible | In-room safe, desk, free WiFi

Family Triple Room, Accessible

  • 12 sq m
  • Sleeps 6
  • 2 King Beds and 1 Double Bed

View all photos for Premium Twin Room

Premium Twin Room | In-room safe, desk, free WiFi

Premium Twin Room

  • 10 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Premium Double Room

Premium Double Room | In-room safe, desk, free WiFi

Premium Double Room

  • 7 sq m
  • Sleeps 3
  • 1 King Bed

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About this property

Xibalba Hotel

Hotel with free breakfast, near Tulum Mayan Ruins
An outdoor pool, a children's pool and a meeting room are available at this hotel. Free full breakfast and free self parking are also provided. Additionally, dry cleaning, tour/ticket assistance and a garden are on-site.
Xibalba Hotel offers 7 accommodations with laptop-compatible safes and complimentary bottles of water. This Tulum hotel provides complimentary wireless Internet access. Bathrooms include a shower and complimentary toiletries. Housekeeping is provided on a daily basis.
An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Xibalba Hotel, you're just a quick walk from Dos Aguas Park. Enjoy features like free breakfast and free self-parking, plus an outdoor pool.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Just a 2-minute drive from Tulum National Park and a few minutes from Gran Cenote
Xibalba Hotel offers its guests an outdoor pool and a children's pool. Free breakfast is available daily. A terrace, barbecue grills, and tour/ticket assistance are also featured at Xibalba Hotel. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Tulum hotel.

Guests are served a free full breakfast daily from 7 AM to 10 AM.

Languages

English, German, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 7 AM to 10 AM

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Laptop-compatible safe

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 8 AM - 7 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 7 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Xibalba Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
The front desk at this property is open daily from 8 AM - 7 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 7 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Xibalba Hotel Tulum
Xibalba Hotel
Xibalba Tulum
Xibalba Hotel Hotel
Xibalba Hotel Tulum
Xibalba Hotel Hotel Tulum

Xibalba Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 31 out of 72 reviews" "
Rating 8 - Good. 29 out of 72 reviews" "
Rating 6 - Okay. 4 out of 72 reviews" "
Rating 4 - Poor. 5 out of 72 reviews" "
Rating 2 - Terrible. 3 out of 72 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot in Tulum
Great location and peacful. Ideal location near downtown Tulum but on a quieter side street. As other reviews note, great breakfast and service. Quiet retreat!
Stayed 2 nights in Jan 2020

10/10 Excellent

Chaz, NYC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are wonderful people with a great history of the land and people. They were so caring and thoughtful. Our room was big and beautiful. It was a peaceful experience.
Stayed 1 night in Nov 2018

10/10 Excellent

Josie, Oakland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are so loving and friendly. I felt like I was being taken care of by family. I so appreciated my stay here.
Stayed 1 night in Nov 2018

10/10 Excellent

Jodi, Victoria, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, roomy, and good food
In the heart of Tulum you wake up in a peaceful environment. It is off the beaten track but a restful place. Beds are huge and comfy, pool relaxing, and the breakfast was extraordinarily yummy. The food was homemade, coffee fresh, local fruit, and hand squeezed juice. A great way to start a day in a Caribbean town. Lots of room for families.
Stayed 2 nights in Jul 2018

8/10 Good

Gustavo

Liked: Cleanliness, staff & service, room comfort
Okay stay
Pros: very clean, great breakfast, great shower - Cons: WiFi mostly didn't work, room was too bright, most light bulbs were not working.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Hotel was super cute! They let us check in early and we’re very accommodating. Staff was so nice and helpful!
Stayed 1 night in Jan 2018

10/10 Excellent

Meg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay while in Tulum. Super close to the restaurant and shops. However, it's about a 10-12 min drive to the beach.
Stayed 1 night in Dec 2017

10/10 Excellent

Solomia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
We came for a family vacation to Tulum in December. The hotel is located in the center on the town, but not on the main street, which is a good factor, since the main street is very noisy. The street itself where this hotel is located is quiet, but not incredibly pleasant. However, once you are inside the hotel you feel like in a miniature oasis. There is a nice garden, and a small swimming pool. The hotel is very clean, and our room was really big. The breakfast was good as well. The only problem was the Internet. It was very weak and slow, and we needed to ask a receptionist a couple of times to reset it, which didn't help much.
Stayed 4 nights in Dec 2017

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great good quality quiet hotel
We loved our stay here. Great modern room and bathroom, lively pool and sunny terraces. Sumptuous breakfast and friendly service. This hotel is also a dive school which we had not fully realised when we booked so most of the guests weee out for the day diving.

8/10 Good

Adlin

Liked: Cleanliness, room comfort
Good

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Trudy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint and comfortable hotel.
We enjoyed our stay at Xibalba Hotel. The staff was very friendly and helpful. We also got a chance to chat with the owner, who was also very friendly. We had a great, made to order egg breakfast along with fresh fruit, yogurt and granola. It was centrally located. The hotel had a very quaint, artistic style. It met all of our needs.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Perfect for scuba divers
The staff is helpful and friendly. The dive shop is excellent.the only thing is they need to buy some beds that aren't so hard or cover them with a foam mat. Excellent for the price.

10/10 Excellent

Alicia, Shy town

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High 5
Awesome short stay, close to ruins, shopping, bus terminal & food.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Lovely personable hotel
Hotel was quite well located for both the town and beaches. One road back from main road so really quite peaceful. Room was great. Staff were pleasant. With more amenaties this could really improve the hotel, ie a fridge in the rooms etc.

8/10 Good

amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

david

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is ok.
Our ac in our room did not work well. Our room did not cool down till late morning but by then we were already up. They moved us to another room but the ac did not work well there either. Too hot to sleep without ac.

10/10 Excellent

dean, Los angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, at great cost
Location is great, staff too - breakfast is perfect. Balcony is the highlight, there is always breeze, was hard to leave. Staff is super helpful and nice. The swimming pool is another highlight, definitely recommend this place, can't go wrong.

6/10 Okay

Terry, Canada

Liked: Cleanliness, property conditions & facilities, room comfort
Nice enough, but...
Xibalba Hotel is in a great location, on a quiet street close to restaurants, shopping and the bike path to the beach. The rooms are very basic, no TV, weak Wifi, no mini-fridge, no hairdryer, no toiletries other than hand soap, but it was clean and comfortable with a big bathroom, good shower and free bottled water. We would have preferred not to use the air conditioner at night but there were no screens on the windows so leaving them open was not an option. The breakfast was very nice and included granola, yogurt, fresh fruit, eggs any style, ham, juice and coffee. The two staff who we met, Tomas and the housekeeper/breakfast server were pleasant and helpful. The ground are very pretty and well-kept, but the pool was murky and covered in debris so we didn't do much swimming, although we did enjoy sitting around the pool at the end of a busy day. However it is clear that the hotel is geared for the diving community, and when the divers return around 4:00 p.m. the pool area becomes a rinsing off, drying area for scuba equipment. There are only four lounge chairs and two were covered in laundry and one with scuba gear. It is also a little noisy early in the morning when the divers are having breakfast and packing up equipment. Otherwise, the hotel is very quiet. We found the hotel to be just okay, but guests who are divers probably enjoy it much more.

8/10 Good

Wade, Wautoma WI

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Safe Hotel with great staff.
Great place to stay in Tulum. Staff is really friendly and helpful. Breakfast was great. (eggs made to order daily) The only draw back was the beds were much firmer than we are accustomed to. Well be back!

4/10 Poor

Verified traveller

Annoying
As I opened the door after checking in, I was notified that they double booked and I would have to move the next day. Very annoying and an inconvenience. The hot water in the room did not work, the wifi was spotty at best, and there were no real apologies by the owner. The pool was empty.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, convenient, large room, good breakfast, friendly staff

6/10 Okay

vernbodeen, Fort Collins, CO

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Nice appearance, but lacking in some areas
The desk clerk was friendly and helpful about the location of the bus station, where to go to hail a taxi, and with suggestions for restaurants. The free breakfast in an upstairs open-air dining area was very nice. Our room, however, did not allow us to get a good night's sleep. The bed mattress was nearly as hard as the floor. The AC worked, but was excessively loud and the remote control had as many buttons with obscure symbols as a cable controller. The fan above the bed had two setting: off and helicopter take-off. There were windows, but no screens on them. We ended up using the AC and frequently waking up to turn it off because of its noise.

10/10 Excellent

Amara, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
We stayed in Tulum for two nights and we are so glad we chose the Xibalba. Richie (the owner) made us feel very well taken care of and gave us lots of information about local cenotes. My kids loved this place, the pool was a nice little retreat. The room was immaculate and contained two huge king beds and a twin. The breakfast offered under the palapa on the roof was wonderful and they will make you scrambled eggs with whatever ingredients you like.The location is right in the twon and it is easy to walk to restaurants and shops. There is a night watchman on site all night as well. If we ever go back to Tulum we would definitely stay here again. Very safe and clean.