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Novotel Citygate Hong Kong

4.0 star property

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Photo gallery for Novotel Citygate Hong Kong

City view
Exterior
Seasonal outdoor pool
Exterior
Minibar, in-room safe, desk, blackout curtains

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Gym
  • Pool

Explore the area

Map
51 Man Tung Road, Tung Chung, 0
  • Tung Chung New Development Ferry Pier
    ‪8 min walk‬
  • Citygate Outlets
    ‪9 min walk‬
  • Ngong Ping Cable Car Tung Chung Station
    ‪14 min walk‬
  • Hong Kong (HKG-Hong Kong Intl.)
    ‪8 min drive‬

Room options

View all photos for Superior Twin Room, 2 Single Beds

Minibar, in-room safe, desk, blackout curtains

Superior Twin Room, 2 Single Beds

  • 28 sq m
  • Mountain view
  • Sleeps 3
  • 2 Single Beds

View all photos for Premier Suite, 1 King Bed (Executive)

Premier Suite, 1 King Bed (Executive) | Minibar, in-room safe, desk, blackout curtains

Premier Suite, 1 King Bed (Executive)

  • 57 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room, 2 Single Beds

Minibar, in-room safe, desk, blackout curtains

Standard Twin Room, 2 Single Beds

  • 28 sq m
  • Mountain view
  • Sleeps 3
  • 2 Single Beds

View all photos for Premier Room, 1 Queen Bed (Executive)

Minibar, in-room safe, desk, blackout curtains

Premier Room, 1 Queen Bed (Executive)

  • 28 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Room, Multiple Beds, Accessible

Family Room, Multiple Beds, Accessible | Minibar, in-room safe, desk, blackout curtains

Family Room, Multiple Beds, Accessible

  • 56 sq m
  • Mountain view
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Standard Room, 1 Queen Bed

Minibar, in-room safe, desk, blackout curtains

Standard Room, 1 Queen Bed

  • 28 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Premier Room, 2 Single Beds (Executive)

Minibar, in-room safe, desk, blackout curtains

Premier Room, 2 Single Beds (Executive)

  • 28 sq m
  • Mountain view
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Room, 1 Queen Bed

Minibar, in-room safe, desk, blackout curtains

Superior Room, 1 Queen Bed

  • 28 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed

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Exterior

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  • Free WiFi
  • Restaurant
  • Air conditioning
4.6 out of 5, Wonderful, (1105)
The price is CHF 142
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includes taxes & fees
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About this property

Novotel Citygate Hong Kong

Mountain hotel connected to a shopping centre in Tung Chung with 3 restaurants
This smoke-free hotel features 3 restaurants, a fitness centre and a bar/lounge. Free WiFi in public areas and a free airport shuttle are also provided. Other amenities include a coffee shop/cafe, valet parking and 24-hour room service. Housekeeping is available on request.
Novotel Citygate Hong Kong offers 440 accommodations with minibars and laptop-compatible safes. 40-inch LCD televisions come with satellite channels and pay-per-view films. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries.

This Tung Chung hotel provides complimentary wired Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness centre.
Novotel Citygate Hong Kong's proximity to the airport gets high marks from our customers. During your stay, you'll be connected to a shopping centre and just a quick walk from Tung Chung New Development Ferry Pier. Free WiFi in public areas, a free round-trip airport shuttle and 3 restaurants are available.
  • Free Wi-Fi in some public areas
  • Enjoy a bite to eat at Essence, a buffet restaurant that serves international cuisine
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the proximity to the airport
  • 14 minutes by car from Hong Kong Disneyland® Resort and 7 minutes from AsiaWorld-Expo
  • Free airport shuttle service
Novotel Citygate Hong Kong offers its guests a seasonal outdoor pool, a fitness centre, and a children's pool. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 4790 square feet (445 square metres) and includes conference space. Multilingual staff, tour/ticket assistance, and a garden are also featured at the business-friendly Novotel Citygate Hong Kong. A roundtrip airport shuttle is free at scheduled times. For a fee, parking is available.

This 4-star Tung Chung hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10 AM and at the weekend from 6:30 AM to 11 AM.
Essence – This buffet restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner.
Olea – This restaurant specialises in Italian cuisine and serves brunch, lunch and dinner. Open daily.
Andante – This bar specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Happy hour is offered. Open daily.
24-hour room service is available.

Languages

Chinese (Cantonese), Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free return airport shuttle from 6 AM to 11:30 PM at scheduled times
  • Parking on site (HKD 250 per day)
  • Valet parking on site (HKD 250 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10 AM on weekdays and 6:30 AM to 11 AM on weekends; HKD 140 to 206.80 for adults and HKD 103.40 to 103.40 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Andante
  • Essence
  • Olea

Things to do

  • Children's pool
  • Gym
  • Seasonal outdoor pool
  • Shopping centre
  • TV in common areas

Family friendly

  • Children's pool
  • Free cot
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4,790 square feet of conference space
  • 7 meeting rooms
  • Computer station

Outdoors

  • Garden
  • In the mountains
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Lift (102 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LCD TV with satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not provide disposable personal items, such as comb, loofah, shaver, nail file, and shoe mitt.
It is the property’s policy that children under 18 years of age cannot be accommodated at the property without an accompanying parent or legal guardian. Guests are required to provide proof of the parental or legal guardian relationship and authorisation upon arrival.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 1 December to 31 March:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 15 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for HKD 550.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: HKD 800.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately HKD 140 to 206.8 for adults and HKD 103.4 to 103.4 for children
  • Self-parking fee: HKD 250 per day
  • Valet parking fee: HKD 250 per day
  • Rollaway bed fee: HKD 550.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in March and close in October.
  • One child aged 15 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Citygate Hong Kong Novotel
Citygate Novotel
Citygate Novotel Hong Kong
Hong Kong Citygate Novotel
Hong Kong Novotel Citygate
Novotel Citygate
Novotel Citygate Hong Kong
Novotel Citygate Hotel
Novotel Citygate Hotel Hong Kong
Novotel Hong Kong Citygate
Novotel Citygate Hong Kong Hotel Hong Kong
Novotel Hong Kong Airport
Novotel Citygate Hong Kong Hotel Tung Chung
Novotel Citygate Hong Kong Hotel
Novotel Citygate Hong Kong Tung Chung
Novotel Citygate Hong Kong Hotel
Novotel Citygate Hong Kong Tung Chung
Novotel Citygate Hong Kong Hotel Tung Chung

Novotel Citygate Hong Kong Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 467 out of 1004 reviews
Rating 8 - Good. 368 out of 1004 reviews
Rating 6 - Okay. 96 out of 1004 reviews
Rating 4 - Poor. 47 out of 1004 reviews
Rating 2 - Terrible. 26 out of 1004 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Nigel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Novotel Tung Chung,old rooms
Novotel Tung Chung is a great location and loads of shops/restaurants nearby as well as easy access to MTR and airport.Hotel shuttle bus driver from the airport on the 6th Nov really nice and helpful. Disappointed with the room,looks like it had it been renovated since the hotel opened. Furniture tatty and stains on the carpet and very dated concept.
Stayed 2 nights in Nov 2024

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the view from our room (20th floor). The closeness of the gondola (5 minute walk) to get up to the Big Buddha! Only a 15 minute Uber ride to Disneyland. Hotel shuttle to the airport. Huge shopping mall attached to the hotel with plenty of dining options. Great place to finish up a trip to Hong Kong!!
Stayed 2 nights in Nov 2024

10/10 Excellent

monnie

Liked: Cleanliness, staff & service, property conditions & facilities
the best hotel near airport with walking distant to outlet and dine, in face it was attached .only stayed one night while connecting flight for the next day this hotel offered what I needed
Stayed 1 night in Oct 2024

10/10 Excellent

Xiaomei

Stayed 1 night in Oct 2024

8/10 Good

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sadly, the breakfast buffet was not up to the standard we had expected. We'd particularly like to note that the people at reception were excellent.
Stayed 2 nights in Oct 2024

8/10 Good

JUNGHWAN

Liked: Cleanliness, staff & service
The location is perfect who wants to have a quiet place. There is a big shopping mall next to the hotel, you can shopping and dining.
Stayed 3 nights in Oct 2024

10/10 Excellent

Ernesto

Stayed 1 night in Oct 2024

8/10 Good

Jesse

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
It's a very nice hotel. Only thing is, it's getting old. And some part was not perfectly maintained.
Stayed 1 night in Oct 2024

8/10 Good

VINCENT

Stayed 2 nights in Oct 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for pre-flight stay.
The service staff at reception and the premium lounge were excellent! They were highly proficient in Chinese, English and even Japanese and very friendly. The Citygate outlets shopping mall offered many places to shop and eat and to simply pass the time. I thoroughly enjoyed my stay in this hotel for my pre-flight stay. Highly recommended.
Stayed 1 night in Oct 2024

4/10 Poor

William

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Bad Check-in
A message from the hotel promised, if I check-in on line with an estimated time of arrival, that I would have an enhanced check-in experience and room keys ready on arrival. I checked in on line, but I did not get my room keys on arrival (more like 20 minutes later) and I had a terrible check-in experience. Would not be going to a Novotel anytime soon, even though the Sofitel brand, from the same Accor Hotels, is one of my favorite hotel brands. That said, the hotel was very clean, the bed was comfortable, and it was pretty quiet once I was inside the room. If not for the ngative check-in experience, this may be an acceptable airport hotel.
Stayed 1 night in Oct 2024

8/10 Good

Hing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

2/10 Terrible

POH PHENG

Stayed 3 nights in Aug 2024

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Man Yau

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Will stay again
Stayed 1 night in Oct 2024

10/10 Excellent

Nina patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this hotel when traveling in Hongkong. Very accessible, very convenient, very clean etc. there is also free shuttle from airport to hotel vice versa. Will book this again.
Stayed 4 nights in Oct 2024

10/10 Excellent

Irene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will visit again
Hotel located at shopping center, Citygate, with MTR. Beautiful view of the cable car over the mountain and gorgeous colorful sunset in our room. Breakfast buffet was good variety.
Stayed 4 nights in Oct 2024

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel near airport and Disneyland. There is a mall connected to the hotel which was awesome. Lots of food options, just have to look for them. Metro is also conveniently located near.
Stayed 3 nights in Oct 2024

2/10 Terrible

Kammy Kam

Disliked: Cleanliness, staff & service, property conditions & facilities
I did not stay as I inputted the wrong date. They did not allow changes and it is a shame even though I intended to stay if they allow the changes.
Stayed 1 night in Sep 2024

8/10 Good

Oded

Liked: Cleanliness, staff & service
Superb customer service, extremely clean, adjacent to a mall with direct access to the metro, and a great, easy to dind frequent shuttle to the airport. Breakfast ok, nothing to write home about. On the flip side, property, especially rooms very dated. Time to replace those in-room 80s style carpets with some light damp smell, as well as the 80s style cabinets (also with the "old wood" smell). That would verily alter th experience for the better. Overall ok to good stay, especially if for a short day or two.
Stayed 2 nights in Oct 2024

10/10 Excellent

Jenny

Stayed 3 nights in Oct 2024

10/10 Excellent

Levy A., Palm Bay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional staff
Stayed 1 night in Oct 2024

6/10 Okay

David, Bentonville

Business traveller
Good location meet my needs for being close to airport
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service, clean room. Can include YouTube or Netflix for tv channels. Limited channels. Can include more sockets and charging ports especially near the beds. Can include ice dispensing machine along the corridor.
Stayed 4 nights in Oct 2024

8/10 Good

Dilipraj

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2024