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Hotel Plaza Mayor

3.5 star property
VIP Access

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Photo gallery for Hotel Plaza Mayor

Courtyard
Reception
Premium bedding, desk, laptop workspace, free cots/infant beds
Junior Studio Suite, Balcony | Terrace/patio
Meeting facility

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • 24/7 front desk
  • Breakfast included
  • Laundry
  • Housekeeping

Explore the area

Map
Carrera 10 No 12 31, Plaza Principal, Villa de Leyva, 154001
  • Casa Museo Luis Alberto Acuna
    ‪1 min walk‬
  • Plaza Major of Villa de Leyva
    ‪1 min walk‬
  • Iglesia Parroquial
    ‪2 min walk‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Twin Room

Standard Twin Room | Premium bedding, desk, laptop workspace, free cots/infant beds

Standard Twin Room

  • 28 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Studio Suite

Junior Studio Suite | Premium bedding, desk, laptop workspace, free cots/infant beds

Junior Studio Suite

  • City view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Triple Room, Multiple Beds

Triple Room, Multiple Beds | Premium bedding, desk, laptop workspace, free cots/infant beds

Triple Room, Multiple Beds

  • 28 sq m
  • Sleeps 3
  • 1 King Bed and 1 Large Single Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, desk, laptop workspace, free cots/infant beds

Standard Room, 1 King Bed

  • 26 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Studio Suite, 1 Bedroom, Terrace

Premium bedding, desk, laptop workspace, free cots/infant beds

Junior Studio Suite, 1 Bedroom, Terrace

  • 30 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed and 1 Large Single Bed

View all photos for Superior Double Room

Superior Double Room | Premium bedding, desk, laptop workspace, free cots/infant beds

Superior Double Room

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Double Room

Comfort Double Room | Premium bedding, desk, laptop workspace, free cots/infant beds

Comfort Double Room

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Studio Suite, Balcony

Junior Studio Suite, Balcony | Premium bedding, desk, laptop workspace, free cots/infant beds

Junior Studio Suite, Balcony

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Quadruple Room (Loft)

Quadruple Room (Loft) | Premium bedding, desk, laptop workspace, free cots/infant beds

Quadruple Room (Loft)

  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 2 Large Single Beds

View all photos for Family Room (Quintuple Loft)

Family Room (Quintuple Loft) | Premium bedding, desk, laptop workspace, free cots/infant beds

Family Room (Quintuple Loft)

  • 32 sq m
  • Sleeps 5
  • 3 Large Single Beds and 1 King Bed

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Interior detail

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About this property

Hotel Plaza Mayor

Hotel with free breakfast, steps from Casa Museo Luis Alberto Acuna
A restaurant, a bar/lounge and a rooftop terrace are available at this hotel. Free English breakfast, free WiFi in public areas and free self parking are also provided. Additionally, spa services, a business centre and concierge services are on-site.
Hotel Plaza Mayor offers 32 accommodations with free toiletries. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include baths or showers.

Guests can surf the web using complimentary wired Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include hot stone massages and massages.
Hotel Plaza Mayor's great location gets high marks from our customers. During your stay, you're just a quick walk from Casa Museo Luis Alberto Acuna. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free English breakfast served daily
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the location
  • Steps from Casa Museo Luis Alberto Acuna and Iglesia Parroquial
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

A business centre and meeting rooms are available. A rooftop terrace, spa services, and tour/ticket assistance are also featured at the business-friendly Hotel Plaza Mayor. You'll have access to the health club at a partner property. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Villa de Leyva hotel.

Guests are served a free English breakfast daily from 7:30 AM to 10:00 AM.
Hotel Plaza Mayor has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free English breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Family friendly

  • Free cot
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Rooftop terrace

Spa

  • Hot stone massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Doorbell and phone notification
  • Lever door handles
  • Low-height electrical sockets in bathroom
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Desk
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards and cash
Cashless transactions are available
Parties and events (including weddings) are allowed on site
Safety features at this property include a fire extinguisher, a first aid kit and outdoor lighting
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding. Children may not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Hotel Plaza Mayor Villa de Leyva
Plaza Mayor Villa de Leyva
Hotel Plaza Mayor Hotel
Hotel Plaza Mayor Villa de Leyva
Hotel Plaza Mayor Hotel Villa de Leyva

Hotel Plaza Mayor Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 185 out of 271 reviews
Rating 8 - Good. 63 out of 271 reviews
Rating 6 - Okay. 14 out of 271 reviews
Rating 4 - Poor. 5 out of 271 reviews
Rating 2 - Terrible. 4 out of 271 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Felipe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Oct 2024

10/10 Excellent

Diego, West Orange

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito hotel. Excelente ubicación
Stayed 1 night in Oct 2024

10/10 Excellent

Eunice

Travelled with group
Liked: Amenities, property conditions & facilities
Excellent location. Nice hotel
Stayed 1 night in Sep 2024

10/10 Excellent

Marcelo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Dalia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

ELOISA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Norbey

Stayed 2 nights in Jul 2024

10/10 Excellent

JAIRO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service very friendly staff
Stayed 1 night in Jul 2024

8/10 Good

marcela

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Bonito hotel, bien ubicado, pero el desayuno muy regular bastante malo no se acerca en nada a un desayuno tipo Americano como lo ofrecen. Para un Hotel de un precio tan alto, bastante malo
Stayed 2 nights in Jul 2024

10/10 Excellent

gloria, ny

Travelled with family
Liked: Cleanliness, staff & service
The hotel is on the main square in a historic area, friendly staff, nice terraza bar with beautiful views of the mountains, the church and the Plaza Mayor
Stayed 2 nights in Jun 2024

10/10 Excellent

Pilar

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel rooms are very comfortable and super clean. Hotel staff really nice. I would totally recommend!
Stayed 1 night in Jun 2024

10/10 Excellent

LILIANA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
on the Main Plaza - great location to be able to walk around the area.
Stayed 2 nights in May 2024

10/10 Excellent

Nupur

Best location if you want to be in the middle of town. Kids had a great time too. Staff is very helpful and polite. Highly recommend.
Stayed 3 nights in Mar 2024

10/10 Excellent

Leidy Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Eduardo, Medley

Liked: Cleanliness, staff & service, property conditions & facilities
Very good Hotel
Stayed 1 night in Mar 2024

6/10 Okay

Jairo

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Lack of Managment
Horrible experience. I recently stayed at Hotel Plaza Mayor in Villa de Leyva, Colombia, with high expectations due to past experiences. Unfortunately, the hotel failed to meet these expectations in various ways. Despite the beautiful location and terrace, our stay was marred by poor customer service and management issues. The restaurant manager, Sofia, was unhelpful and rude, failing to deliver on promised surprises for my birthday. The waitress was excellent, but her efforts couldn't compensate for Sofia's poor attitude. We were also kicked out of the terrace after 10 pm, and a pre-paid mariachi serenade was disrupted due to false complaints from other guests. Upon arrival, no one offered to help with our luggage, and the front desk staff showed no sense of urgency or customer service skills. The TV in our room didn't work, and when we reported it, the staff offered to help at midnight, which we refused. When we returned to the hotel, the TV still wasn't working, and we were moved to another room, where we found a dirty bathroom and a shower full of black hair (despite my wife being blonde). These issues stem from a lack of training and operational leadership, leaving us extremely dissatisfied and ruining my birthday weekend. I would not recommend this hotel until management addresses these issues."
Stayed 2 nights in Mar 2024

10/10 Excellent

Yolanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved how close we were to everything. The Hotel was clean and tidy and close to many great places in Villa de Leyva. We would definitely return! Thanks!
Stayed 2 nights in Jan 2024

10/10 Excellent

Yolanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Claudia

Stayed 2 nights in Jan 2024

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Debra

Liked: Cleanliness
Stayed 1 night in Dec 2023

8/10 Good

LUIS

Stayed 4 nights in Jan 2024

10/10 Excellent

Edgar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful restored hotel in the main square of a gorgeous colonial town in beautiful Boyaca, Colombia
Stayed 3 nights in Dec 2023

10/10 Excellent

JOSE

Stayed 1 night in Jan 2024

8/10 Good

Maria Del C.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024