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SureStay Hotel by Best Western Tuscaloosa Southeast

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for SureStay Hotel by Best Western Tuscaloosa Southeast

Reception
BBQ/picnic Area
Exterior
Lobby
Free breakfast

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Laundry
  • Breakfast included
  • Housekeeping
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
4700 DORIS PATE DR, Tuscaloosa, AL, 35405
  • Veterans Memorial Park
    ‪6 min drive‬
  • Tuscaloosa Veterans Affairs Medical Center
    ‪7 min drive‬
  • DCH Regional Medical Center
    ‪8 min drive‬
  • Tuscaloosa, AL (TCL-Tuscaloosa Regional)
    ‪17 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | In-room safe, desk, laptop workspace, soundproofing

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, laptop workspace, soundproofing

Standard Room, 1 King Bed, Accessible, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, soundproofing

Standard Room, 1 King Bed, Accessible, Bathtub

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | In-room safe, desk, laptop workspace, soundproofing

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.6 out of 10
Excellent
(36 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | In-room safe, desk, laptop workspace, soundproofing

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

7.4 out of 10
Good
(48 reviews)
  • Sleeps 4
  • 2 Double Beds

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Parking included
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The price is CHF 76
for 1 room
includes taxes & fees
2 Feb - 3 Feb
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SureStay Hotel by Best Western Tuscaloosa Southeast Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 253 out of 564 reviews" "
Rating 8 - Good. 141 out of 564 reviews" "
Rating 6 - Okay. 69 out of 564 reviews" "
Rating 4 - Poor. 48 out of 564 reviews" "
Rating 2 - Terrible. 53 out of 564 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Dawn

Travelled with family
Liked: Cleanliness, staff & service, room comfort
A litte run down. Room had an odor. Staff friendly and attentive.
Stayed 4 nights in Oct 2024

2/10 Terrible

Lauren

Travelled with pets
Before charging me extra fees it would have been nice to know the rules about pets. This is not a pet friendly hotel I was called because my dog was barking. Every pet friendly note has barking dogs so I had to leave my event to come to the hotel
Stayed 1 night in Oct 2024

8/10 Good

Alfred

Liked: Staff & service, property conditions & facilities
The staff was very polite and accommodating and had a good selection for breakfast. Room was quite and good for the price.
Stayed 2 nights in Oct 2024

10/10 Excellent

Jaclyn

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The manager, Huey, is the most accommodating and professional! He takes care of anything you need and goes above and beyond customer expectations!
Stayed 3 nights in Oct 2024

6/10 Okay

Melissa

Travelled with family
The hotel is older and a little run down. The sofa bed was terribly uncomfortable, and the king bed wasn’t much better.
Stayed 2 nights in Oct 2024

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was so pleasant to be around. Great service
Stayed 1 night in Oct 2024

2/10 Terrible

William

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

John

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Property was great and convenient..staff was amazing
Stayed 3 nights in Sep 2024

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Meh
Stayed 4 nights in Sep 2024

4/10 Poor

Janice

Stayed 1 night in Sep 2024

4/10 Poor

Daniel, Coquitlam

Disliked: Amenities, property conditions & facilities
This is the third time I've stayed at this SureStay, and first time I've encountered any major issue. First of all, I'd say if you are on a budget and want a comfortable place this should be one to consider. However, my main issue was that they did not take security serious. I was there 5 days, usually ask for cleaning services every second day. Well, they came and cleaned my room after the 2nd night, but left my door unlocked. I don't know if mgmt has instructed cleaning staff on what to do when their keys cannot lock a door, but when I went up to my room after the cleaning the staff had gone but my door was unlocked. When he came back I showed him this, and he showed me that his key was malfunctioning. My polite response was that he should have gotten help immediately and returned to lock it. After that, I turned down every other cleaning request. In the process I also discovered that the room telephone didn't work. We all sign a disclosure of how items left in the room are left at the owner's risk, but that doesn't hold water if even the room cannot be secured. Nothing was stolen thankfully. Also, the breakfast is tepid. Both times I tried it the eggs, potatoes and sausage were not warm. Staff are pleasant, but the young woman I told my concern to didn't really seem to interested. Please do better.
Stayed 5 nights in Sep 2024

10/10 Excellent

Julianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best hotel I stayed at on my road trip between Boston and Houston. And it was one of the most affordable. The staff was absolutely stellar and put a smile on our face. The lobby is gorgeous and I was taking pictures of the murals etc. like a tourist. The hot breakfast was delicious; omelets and sausage and gravy! Amazing chandelier and flowers in the dining area. The gazebo has an outdoor sink and grille, and beautiful outdoor lighting. The furniture in the rooms is modern and I want every piece for my apartment lol, complete with a cool sliding barn door. Hands down best hotel I've stayed in for this price; you will feel like you're at a 5 star hotel.
Stayed 1 night in Sep 2024

10/10 Excellent

Jake

Liked: Cleanliness, staff & service
Excellent price and room for one night. Thanks for helping on my first visit to Alabama!
Stayed 1 night in Sep 2024

4/10 Poor

Emily

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The bedding linens and towels were dirty and stained!
Stayed 1 night in Sep 2024

2/10 Terrible

Eric

Stayed 1 night in Sep 2024

2/10 Terrible

tracie

Disliked: Cleanliness, staff & service
Traveled all day went to football game got soaked from rain checked in at 11 pm exhausted cold wet looking forward to hot shower. Shower was dirty wouldn’t drain properly brown dingy water coming up from drain. My 2?daughters bed was made up dirty hair stains and a dirty dock was in bed they were completely grossed out and slept w me and my husband in a double bed we couldn’t wait to get out of there checked out at 645 am without showers $300 terrible
Stayed 1 night in Aug 2024

6/10 Okay

JOEL, Lillian

Travelled with family
Liked: Staff & service
A little disappointed after seeing other reviews prior to our stay. Hotel needs a refresher and updating. Bed frames were squeaky, room needs repainted, beds are too small (has ample room for queensize), housekeeping had mints on bed with a Welcome note which had sugar ants all over it. When staff was tikd of issue, the response was "Oops, sorry!" ans nothing more. We just pulled off the comforter and threw it in the corner since there weren't any bugs on any of the rest of the bedding. Not a horrible experience but will likely stay elsewhere next time.
Stayed 1 night in Sep 2024

10/10 Excellent

TERRY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

6/10 Okay

Jennifer

Stayed 1 night in Aug 2024

4/10 Poor

Bobby

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we went to check in the staff would not get off the phone. Took almost ten minutes before she would talk to us. The pictures are very deceiving. The check in and dining area are nice. The room is not. The bathtub/shower was nasty. The mattress was awful. It was a very old spring mattress on a metal box. The room had a smell to it. The couch sunk in when you set on it. The toilet seat wouldnt stay up when you use it. We will not be staying here again.
Stayed 1 night in Aug 2024

2/10 Terrible

Lisa

Travelled with family, Travelled with partner
Disliked: Staff & service, property conditions & facilities
I cannot believe the condition of this disgusting place. We did not stay the second night. We left. I really would like a refund.
Stayed 2 nights in Aug 2024

2/10 Terrible

Christian

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was dirty looked like they didn’t even vacuum or cleaned the bathrooms I found gum and gum wrappers in room around the night stand and in it.
Stayed 2 nights in Aug 2024

6/10 Okay

amanda

Liked: Staff & service
A good location is essential for a positive university experience and this hotel certainly has that. The on-site breakfast is also a great convenience for students. However, the overall condition of the hotel leaves something to be desired. The rooms could definitely use some updating to improve the overall experience for guests.
Stayed 1 night in Aug 2024

2/10 Terrible

Brian

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked out early and was told by front desk manager no additional charges would be made. Once home , credit card statement showed I was charged for more than one night. They won’t refund. I was ripped off and lied to.
Stayed 3 nights in Aug 2024

6/10 Okay

Darren

Liked: Staff & service
This hotel had a very nice breakfast buffet. The entrance is welcoming as was the staff. The room, however, was not as clean as others. Mostly the bathroom in the room was not clean, the bed was fine.
Stayed 1 night in Aug 2024