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SureStay Plus Hotel by Best Western Yucca Valley Joshua Tree

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Yucca Valley Joshua Tree

Outdoor pool, pool loungers
Lobby
Lobby
Exterior
In-room safe, desk, laptop workspace, iron/ironing board

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • Gym
  • Pet-friendly
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
56525 Twentynine Palms Hwy, Yucca Valley, CA, 92284
  • California Welcome Center
    ‪5 min walk‬
  • Yucca Valley Community Park
    ‪14 min walk‬
  • Pioneertown
    ‪9 min drive‬
  • Palm Springs, CA (PSP-Palm Springs Intl.)
    ‪48 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking, Kitchenette

Standard Room, 2 Double Beds, Non Smoking, Kitchenette | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking, Kitchenette

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Multiple Beds, Non Smoking (with Sofabed)

In-room safe, desk, laptop workspace, iron/ironing board

Suite, Multiple Beds, Non Smoking (with Sofabed)

  • Sleeps 6
  • 2 King Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (Oversized Room;with Sofabed)

Suite, 1 King Bed, Non Smoking (Oversized Room;with Sofabed) | In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking (Oversized Room;with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Kitchenette

  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Jetted Tub

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

Suite, Multiple Beds, Non Smoking, Kitchen

  • Sleeps 6
  • 3 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible, Kitchenette

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Kitchenette

  • Sleeps 2
  • 1 King Bed

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About this property

SureStay Plus Hotel by Best Western Yucca Valley Joshua Tree

Hotel in Yucca Valley with free breakfast and fitness centre
This smoke-free hotel features an outdoor pool, a fitness centre and Access to hot tub. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a business centre and laundry facilities are on-site.
SureStay Plus Hotel by Best Western Yucca Valley Joshua Tree offers 94 air-conditioned accommodations with a safe and free newspapers. LCD televisions are featured in guestrooms. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Yucca Valley hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.
Our customers tell us that they enjoy the free breakfast at SureStay Plus Hotel by Best Western Yucca Valley Joshua Tree. During your stay, you're just a quick walk from California Welcome Center. You'll find features such as free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free buffet breakfast offered
  • Free WiFi and wired Internet
  • Free self-parking
  • Take a swim in the outdoor pool or soak in the hot tub
  • Amenities include a front desk safe, a business centre and laundry facilities
  • On-site recreation includes a gym
  • Guests have good things to say about the accommodation for the cleanliness and comfy beds
  • Within a 15-minute walk of California Welcome Center and Yucca Valley Community Park
  • Dogs welcome for a fee (restrictions apply)
SureStay Plus Hotel by Best Western Yucca Valley Joshua Tree offers its guests an outdoor pool, Access to hot tub, and a fitness centre. Public spaces have free WiFi and wired Internet. You'll find a business centre on site. Free breakfast is served. The business-friendly SureStay Plus Hotel by Best Western Yucca Valley Joshua Tree also features a vending machine, coffee/tea in common area, and laundry facilities. Free self parking is available.

This Yucca Valley hotel is smoke free.

Guests are served a free buffet breakfast.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Business centre

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per accommodation, per day
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per accommodation, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Best Western Hotel Joshua Tree
Best Western Joshua Tree
Best Western Joshua Tree Hotel
Joshua Tree Best Western
Best Western Yucca Valley Hotel And Suites
Best Western Yucca Valley Hotel Yucca Valley
Yucca Valley Best Western
Best Western Joshua Tree Hotel Yucca Valley
Best Western Joshua Tree Yucca Valley
Yucca Valley Best Western
Best Western Yucca Valley Hotel Yucca Valley
Best Western Joshua Tree Hotel Suites
Best Western Joshua Tree Hotel Suites

SureStay Plus Hotel by Best Western Yucca Valley Joshua Tree Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 354 out of 1005 reviews
Rating 8 - Good. 304 out of 1005 reviews
Rating 6 - Okay. 151 out of 1005 reviews
Rating 4 - Poor. 97 out of 1005 reviews
Rating 2 - Terrible. 99 out of 1005 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Kimberly

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Looks better from the outside!
This hotel is under construction, lots of banging and noise until 9pm! Property condition is poor. Stains on furniture and floors. Wouldnt choose again
Stayed 2 nights in Dec 2024

10/10 Excellent

Jose

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though some construction is being done around the hotel, my stay was pleasant.
Stayed 1 night in Dec 2024

10/10 Excellent

Monique

Stayed 1 night in Nov 2024

4/10 Poor

Jose

Disliked: Cleanliness, property conditions & facilities
Under construction need I say more
Stayed 2 nights in Nov 2024

2/10 Terrible

Eileen

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
False advertisement. Do not stay here
Well where to start I booked this room having no idea this hotel was under construction. When I arrived i was put in a room directly beneath a room being demolished. The floors were disgusting and stained as was every item of furniture. I took photos. So stained and gross i had to wear shoes the entire time because the one time I was barefoot my feet became black. Also they were power spray painting so my bathroom filled with toxic paint fumes all day. So bad I had to block to bathroom door with a towel to trap them in. None of the amenities advertised were available. The hot tub was drained, the gym was closed, the parking lot was full of old furniture and construction vehicles. And they started banging and demolishing at 6 am everyday right above my room. This was unbelievable. When I tried to bring this to the attention of the manager she seemed annoyed with me for even complaining. To top it off you are charging almost $200 a night for this hole of a hotel. That's the price i would pay for a nice Hilton or Marriott room. The manager discounted my stay by 20$ a night and thought that was sufficient. This was false advertising and I would have never ever stayed here had this been presented truthfully. For 200 a night I thought I was getting a nice place to stay. I plan to complain further and get a refund. This was disgusting.
Stayed 2 nights in Nov 2024

8/10 Good

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Complaints- Would Stay Again
Very comfortable hotel- clean, spacious room, comfortable bed, friendly and easy check-in, free parking, and my little dog was welcome too. Free coffee, tea, and water in the lobby (cafe area) 24 hours.
Stayed 1 night in Nov 2024

8/10 Good

MARK, TEMECULA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Some of the rooms are being renovated so I was awake with construction at 7am.
Stayed 1 night in Nov 2024

4/10 Poor

Deborah

Travelled with group
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hands down the best hotel I’ve stay at in a while
I came into town for a concert and booked a room here. My first impression was how friendly the staff was right from the moment I walked in. Once checked in, I got to my room and was surprised at how spacious it was. Everything was very clean from the bathroom to the bed room and everything in between. The bed was definitely the highlight of my stay. I’ve never slept in a more comfortable bed than the one at this hotel. The sheets were the softest, the mattress was so comfy and the pillows were extra fluffy. The next morning there was a nice breakfast that was out and the dining area was also clean and spacious. I would absolutely stay here again and recommend it to anyone.
Stayed 1 night in Nov 2024

4/10 Poor

SHEILLIAN, Inglewood

Disliked: Cleanliness, staff & service
Front desk staff when I checked in was not kind. On another note, there were hairs all over shower curtain making it a gross experience to bathe.
Stayed 1 night in Nov 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Running water
The toilet in our room (106) ran every few minutes. We mentioned this to the front desk and we're told, "the building was under renovation. A chronic issue should not wait for the renovation, it should be taken care of. There was a sign above the toilet on the towel rack urging "save the environment" referring reuse of the towels. Well, fix the annoying running toilet.
Stayed 1 night in Nov 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Brandon

Stayed 1 night in Oct 2024

10/10 Excellent

daniel

Stayed 1 night in Sep 2024

4/10 Poor

Denny

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The hotel said it had a hot tub on the website. It does not. It has been broken for two years with no plans to fix it. This amenity should be removed from the hotels.com website
Stayed 1 night in Oct 2024

2/10 Terrible

Nick

Travelled with partner
Disliked: Property conditions & facilities
They were doing construction at the property which was fine. They had a sign inside but it would have been nice to know prior to booking. But that is not the problem, the problem was that they started loading giant boxes with a crane at 445 in the morning on a Saturday because “that was the only time they could”
Stayed 1 night in Oct 2024

8/10 Good

Yesenia

Liked: Property conditions & facilities
Stayed 1 night in Oct 2024

6/10 Okay

Amanda

Disliked: Staff & service, property conditions & facilities
It was an affordable stay and that’s exactly what we needed. Nothing special about the place but the area is special.
Stayed 1 night in Sep 2024

6/10 Okay

Nicole J

Travelled with family and small children
Liked: Staff & service
Placevwas dated but they are in the process of renovations. Our room did not have a slide lock. It seemed to have been broken. Wallpaper in bathroom was coming off. Beds were ok. But staff was nice and it was a quiet area while we stayed there.
Stayed 1 night in Oct 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Needs updated but for the price it was great!
Stayed 1 night in Oct 2024

6/10 Okay

Georgenia

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Clean and comfortable
Traveling for wedding. Hotel was a little dated but very clean. Bed comfortable. Room was large but seemed to be missing some furniture.
Stayed 3 nights in Oct 2024

6/10 Okay

Carlos

Stayed 1 night in Aug 2024

10/10 Excellent

Brad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is nice and big.
Stayed 1 night in Oct 2024