We arrived two hours early, stopped by the house and the pool was disgusting, green, dirty. The outside area is very grown up, trash and shoes, socks, dog poop. I called property management after no text response and was told maintenance would be there. She did offer to store our groceries while we waited- maintenance did not arrive. I called again at 4, was told again maintenance would be there which didn’t arrive. She also had to help us get in the door as the code did not work. The next day maintenance arrived and shocked and cleaned the pool which helped about 5%. I contacted management stating my husband and I worked on the pool and got it somewhat clean. Day 3 we left for some shopping, returned and a pool tech was there who informed us not to swim for two hours. Which would be 2pm. So for three days of our 4 days the pool was not clean.
The inside of the property was clean all but some juice boxes left upstairs under a table. We did enjoy the family area as well. I would suggest having something to be a or to put food in for families, we had cereal, bread etc and no real place to put it.
There is a restaurant next door and at times the dumpster gets bad but not unbearable. Raccoons visited every night which were cool to watch but probably should be relocated. We were fairly disappointed in the pool situation, that’s the whole reason we rented a house not a condo. Otherwise, the house was enjoyable.