I have rented using VRBO several times a year, this is the first time a second party company was involved. The second party is Vacasa. I will NEVER rent from them again & you shouldn't either! I received several emails & text from different numbers with directions on how to enter the condo, but no directions on how to get through the gate, where the condo was located or how to obtain the keys. We arrived after dark after a four hour drive and had to immediately call the local customer service because the directions were so poorly written. "Mandy" never answered and her voice mail says to "leave a message", but her mailbox is full so you can't. So that was pointless. I called the 1-800 customer service who was not local, he read to me the exact text I was given. I can read texts and email. I need to know how to get through the gate onto the property. Finally, after wandering around in the dark I found the condo & using the PIN (four attempts later) was able to get into the condo. After looking around the condo, what did I find on the back of the door? the directions for the lock boxes located outside the gate with the gate key card and condo door keys. WOW, that information would have been nice in the text or emails you sent.Forty minutes later we were finally able to get inside. I opened the binder which stated we needed to place the parking permit on our dash. There was no parking permit anywhere. I called customer service again & there was nothing they could do. I took a piece of notebook paper and made my own so I wouldn't be towed.The internet & television weren't working. I followed all the directions in the binder, but nothing worked. Again, I called one of the eight (that's right there were EIGHT) customer service phone numbers given to me. I attempted another local number, received a different females' voicemail and left a message. She NEVER called back. The next morning while looking around, what did I find?! A set of light switches hidden by the patio curtains. One of which was labeled "TV". Upon flipping it on the power came on to the TV & the Internet modem. Nowhere is this written or pictures provided. Again we figured it out ourselves. Although we had power to the TV we tried every possible combination and NEVER got the TV to work and no one from customer service called us back. Glad we didn't have a real emergency. As a 28 year Air Force veteran your directions & organization are some of the worst I've ever seen!