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Hotel Tuxpan Varadero - All inclusive

3.5 star property

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your current months are December, 2024 and January, 2025.
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January 2025

Photo gallery for Hotel Tuxpan Varadero - All inclusive

Garden view
View from property
Garden
Food and drink
Interior

Reviews

6.4 out of 10

Popular amenities

  • All-inclusive
  • Bar
  • Pool
  • Parking available
  • Housekeeping
  • Laundry

Explore the area

Map
Ave. Las Americas. Km 2, Varadero, Matanzas, 42200
  • Josone Park
    5 min drive
  • Todo En Uno
    5 min drive
  • Varadero Beach
    8 min drive
  • Varadero (VRA-Juan Gualberto Gomez)
    32 min drive

Room options

View all photos for Standard Room

In-room safe, desk, laptop workspace, blackout curtains

Standard Room

  • 20 sq m
  • Sleeps 3
  • 2 Double Beds

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Hotel Tuxpan Varadero - All inclusive Reviews

Reviews

6.4
Rating 10 - Excellent. 29 out of 159 reviews" "
Rating 8 - Good. 40 out of 159 reviews" "
Rating 6 - Okay. 42 out of 159 reviews" "
Rating 4 - Poor. 20 out of 159 reviews" "
Rating 2 - Terrible. 28 out of 159 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

5.4/10

Amenities

5.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2020

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities
You get what you pay for. Terrible food. Staff was friendly
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very fun place and good staff, nice beach close by
Stayed 4 nights in Feb 2020

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our room was in terrible shape. The ceiling leaked. There was black mold. The hair dryer and lamps shorted out. The doors to the rooms did not close properly and were very loud. This is the worst hotel I’ve ever stayed in
Stayed 12 nights in Jan 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Bottled beer not included at any bar, and premium drinks only at the lobby bar. Lobster not included at any restaurant!
Stayed 2 nights in Jan 2020

10/10 Excellent

Erick

Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2019

4/10 Poor

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
I was given a room that was situated in the basement. Main light bulb for the room was not working. The patio door had no security and it was needed of repair. The safe was not working so I could not restore my passport and money. Contacted the front desk and asked to change the room, but they wanted to charge me a additional $25 a day per couple. The buffet and that was another surprise. The food was nothing too crazy about and did not have that many selection and the selection that was available was quite simple and 80% the same everyday. Shows are boring and only dancing. That evening, I received a link from Expedia to comment on my check-in and I selected a unhappy face. The next morning, we got a message to go to the front desk where I spoke to another lady who gave us another room to change after seeing my check-in . It was a better version of room which everything was fine but again the safe was not working. Two days followed, there was a Celebration day called Cuba Day, where the staff was friendlier and the food was actually better but still the same and boring and you know why? because it was the day of commentary. I find the Hotel goes out of its way to manipulate guests in thinking that the hotel is good but for the price, go elsewhere. Limited alcohol selection, just local rum and liquor. No gym, repairs everywhere, water leaking in several bathrooms. This hotel is OLD. Slept very badly and mostly russian guests(probably unaware of better hotel). Be warned.
Stayed 3 nights in Nov 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
The beach was fine and the pool was ok. The food was boring and nothing exciting.
Stayed 3 nights in Nov 2019

2/10 Terrible

gwendolyn

Travelled with group
Disliked: Property conditions & facilities
Worst hotel I have ever stayed at! Food was disgusting, had to beg for toilet paper, one bottle of water for the week. Windows so filthy could not view the ocean! We were snowbound for 2 days when we arrived to the Tuxpan, we were told we had no reservation! Meanwhile my daughter in law had told them we would not arrive until the following 2 days! We lost 2 days and had to pay for 2 more days!
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I Love the staff. Everyone is friendly and always there to assist a person.
Stayed 6 nights in Nov 2019

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service
it's about the beach and price
you stay here because of the best beach on the planet. the grounds and pools are gorgeous, the bedroom is adequate, toilets need to be manually flushed, and sometimes there is no water or no hot water. Door keys don't work half the time. Some staff are over the top wonderful, but most are rude to your face. There is plenty of alcohol, but instant coffee replaced the lovely cuban coffee offered up the first few days. towels are ripped, rooms are dark, windows are so dirty you can't see through them. the entertainment was very professional. the food was not great, think cold spaghetti with ketchup, but the breads were beautiful and desserts plentiful. i would not return.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Stayed 27 nights in Oct 2019

4/10 Poor

Sheldon, Winnipeg

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Fresh blood stain on the pillow which we put in the closet. The maid did not pick it up or replace it. Lots of condensation leaking from the A/C unit which gave the whole room a musty smell. Bar tender told me he had no wine but 2 seconds later for my girlfriend he had some. Typical garbage food in Cuba. No variety as the staff steals all the good stuff.
Stayed 2 nights in Oct 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The hotel is total bad no air condition the attention is really bad in general the hotel no is 4 star I considered 2 or 3 maximo Thanks you!!!!
Stayed 3 nights in Sep 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Visité este hotel con mi familia recientemente en este mes septiembre del 2019. Éramos un grupo de 24 huéspedes Y todos y cada uno de nosotros quedamos muy insatisfechos con este hotel, con el servicio, con la atencion, con la limpieza, con la comida, en fin no se lo recomiendo absolutamente a nadie. Todas las habitaciones del primer piso huelen a humedad no se puede dormir allí, es tanta Que los pisos se Mojan, el hotel está lleno de gatos que asquerosamente andan encima de las mesas y hasta Manoseando la comida, en el bufet principal está invadido por moscas, por cada habitación te dan solamente un pomo de agua de litro y medio sin importar cuantos huéspedes la estén ocupando, un solo rollo de papel sanitario para los 4 días, en las habitaciones solo cambian las toallas que para colmos están manchadas de menstruacion y con huecos etc, las duchas están tupidas y apenas sale agua, un solo pomito de una onza de gel y jabón para bañarse. En un hotel todo incluido los empleados te ponen cara cuando constantemente vas a pedir cerveza, jugos o refrescos, te dan dos tarjetas de cartón al chequear que debes usar para las toallas en la piscina, tienes derecho a solo una toalla Por tarjeta y solo puedes cambiarla una vez por Día pero si por casualidad la Pierdes tienes que pagar 15 c.u.c por cada tarjeta. El falso techo de los baños se está cayendo, el Tv de las habitaciones es prácticamente una pantalla de computadora de aproximadamente 20 pulgadas. Ha sido la peor experiencia.
Stayed 3 nights in Sep 2019

2/10 Terrible

Verified traveller

Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The best thing about this Property is the Beach where it seats on. The food was very good to my surprise but the Heat in heat in the Dining rooms
Stayed 2 nights in Jun 2019

8/10 Good

angela

Liked: Staff & service, room comfort
Beach is amazing
The rooms are very dated and need renovating but serve the purpose. The damp smell from the air conditioning takes a bit of getting used to but we have found the same issue in several hotels in this hot humid climate. The staff are so very friendly and willing to assist. The pool and beach are amazing
Stayed 5 nights in Jun 2019

6/10 Okay

Yaimond

Disliked: Staff & service, property conditions & facilities, room comfort
Vacation
The customer service was not good at all and the reason is because they do not have the resources to be able to provide appropriate customer service. Most of the time they run out of Mojitos, Piña Coladas and other stuff. You have to ask the front desk to put new shampoo and shower gel if not, you will have the same small bottle for days. Once again they are in need of resources and this is the main reason why all the employees are not willing to provide excellent services. The new generation of Cubans have lost the educational, respect that the older generation had. There was no AC on the lobby as well as on the buffet. The AC was only available in your room, Rancho restaurant and the coffee -Habano lounge. Also, only 2 restaurants; the buffet and a la carte restaurant. Once again the Cuban government needs to provide better resources to their people. Cuba is no longer a socialist, Communist or Fidelist country, it has become dictatorship country full of cara de latas y descarados.
Stayed 7 nights in Jun 2019

6/10 Okay

Verified traveller

Stayed 3 nights in Jun 2019

4/10 Poor

Verified traveller

Stayed 2 nights in May 2019

4/10 Poor

JORGE/Tamara

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The ckin was ok on time with courtesy, the sparkling wine (Champagne)offered by the hotel for our anniversary was never placed in the room, the condition of this property is really bad in general, we rent 4 rooms and each has an strong smell of humidity and mold. sheets never replace, rooms were not supply with essential needs if you do not ask, a maid said that she will have to contact the manager in order to supply soap in one of the room, the tubs extremely high, the cleaning very poor. Food was ok with variety no good quality, drinks on every bar or restaurant had water add even the milk was undrinkable 80% water. the service?, no manners on this place, if you don't place the $ on your table you will not be serve or table clean, money talks! the bars works on the same rule no $ you'll spend the day taking water with rum flavor. No service on the beach. 3 elevators none working and this is a property that definitely requires elevators due to the quantity of stairs. Music to loud and no variety, you will get headed listening to the same bimbom all day and night, they should take in consideration that most of the tourist are not locals. The only place that I will recommend in this hotel is the bar were cuban cigars are offered, the gentleman is very educated and prepared for the position, our thanks for his time. we had a pleasant time in that bar. not a property for handicap person. We will not return to this hotel.
Stayed 4 nights in May 2019