4/10 Poor
Simon
6 Dec 2024
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I have deliberately left it a few weeks before writing this review to ensure that I had given myself time to reflect on our stay.
For the record my wife and I stayed from the 19th September until 23rd September 2024 in the Royal San Marco Hotel, Venice in a junior suite.
The good news – great location, lovely breakfast room and good range of breakfast food.
The bad news – our ‘junior suite’ was pretty dreadful. The day we arrived, the bath did not work correctly, disappointing after a long journey, lights in the ‘suite’ did not work, the air conditioning was partially working and not in the bedroom, the hairdryer did not work and the general appearance of the room was drab and uninspiring. Ironically photos of this ‘suite’ are not featured anywhere! To be fair these faults were addressed and fixed but who checks these things?
We could not work out why our ‘suite’ had a two-ring electric hob with extractor when there were no pans or cutlery allowing you to use it, not that we wanted to cook anything but it did seem strange! It did have a fridge, but the handle was missing.
The bathroom was really very poor. Dirty and very old.
We did ask for another room, but they were fully booked.
They boast a bar but this was not open whilst we stayed. If you want to be 50m from St Marks Square, then stay here but don't expect much. We will not be staying again.
Simon
Stayed 4 nights in Oct 2024