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Palm River Hotel

5.0 star property

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Photo gallery for Palm River Hotel

Front of property
Villa | Private kitchen | Electric kettle
Reception
Outdoor dining
Outdoor pool, pool loungers

Reviews

10 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Breakfast included
  • Spa
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
Stand 1403, Parkway Drive, Victoria Falls, Matabeleland North Province
  • Victoria Falls National Park
    ‪1 min walk‬
  • Devil's Pool
    ‪11 min drive‬
  • Victoria Falls Bridge
    ‪11 min drive‬
  • Victoria Falls (VFA)
    ‪28 min drive‬

Room options

View all photos for Honeymoon Studio Suite, 1 Bedroom, Non Smoking, River View

Separate bathtub and shower, deep-soaking bathtub, free toiletries

Honeymoon Studio Suite, 1 Bedroom, Non Smoking, River View

  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Double Room

Premium bedding, pillow-top beds, in-room safe, soundproofing

Executive Double Room

  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double or Twin Room

Premium bedding, pillow-top beds, in-room safe, soundproofing

Deluxe Double or Twin Room

  • River view
  • Sleeps 2
  • 1 Double Bed

View all photos for Villa

Villa | Premium bedding, pillow-top beds, in-room safe, soundproofing

Villa

  • River view
  • Sleeps 6
  • 2 King Beds and 2 Single Beds

View all photos for Presidential Suite

Presidential Suite | Premium bedding, pillow-top beds, in-room safe, soundproofing

Presidential Suite

  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 2 Bedrooms

Premium bedding, pillow-top beds, in-room safe, soundproofing

Deluxe Suite, 2 Bedrooms

  • River view
  • Sleeps 3
  • 1 King Bed and 2 Single Beds

View all photos for Executive Room

Premium bedding, pillow-top beds, in-room safe, soundproofing

Executive Room

  • River view
  • Sleeps 3
  • 1 King Bed

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About this property

Palm River Hotel

Luxury hotel with full-service spa and free breakfast
This hotel features a full-service spa, an outdoor pool and a restaurant. Free English breakfast is provided, as well as free WiFi in public areas, free self parking and a free manager's reception. Other amenities include a bar/lounge, a snack bar/deli and coffee/tea in a common area.
Palm River Hotel offers 73 air-conditioned accommodations with private pools and a safe. This accommodation offers separate dining areas. Pillowtop beds feature premium bedding. 20-inch flat-screen televisions come with digital channels.

Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, complimentary toiletries and hairdryers. This Victoria Falls hotel provides complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor pool and a children's pool are on site.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body treatments and manicures and pedicures. The spa is open daily.
During your stay at Palm River Hotel, you're just a quick walk from Victoria Falls National Park. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the outdoor pool
  • Indulge with facials, massages or manicures and pedicures at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Steps from Victoria Falls National Park and 6 minutes by car from Zambezi National Park
Palm River Hotel offers its guests a full-service spa, an outdoor pool, and a children's pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi.

The luxury Palm River Hotel also features tour/ticket assistance, coffee/tea in common area, and concierge services. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Victoria Falls hotel.

Guests are served a free English breakfast daily from 6:30 AM to 10:00 AM. The hotel hosts a free manager's reception daily.
Palm River Hotel has a restaurant on site.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free English breakfast available daily 6:30 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Children's pool
  • Full-service spa
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Private pool
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • In a national park
  • On a river
  • Pool loungers

Full-service spa

  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 20-inch flat-screen TV with digital channels
  • Private pool

Food and drink

  • Electric kettle
  • Free bottled water
  • Separate dining area
  • Tea bags/instant coffee

More

  • Air conditioning
  • Electrical adapters
  • Heating
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 11:00 AM; check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before 2:00 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • An effective city/local tax rate of 2.00 per cent will be charged

We've listed all charges provided to us by the property.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Front desk staff will greet guests on arrival at the property.

Property is also known as

Palm River Hotel Hotel
Palm River Hotel Victoria Falls
Palm River Hotel Hotel Victoria Falls

Palm River Hotel Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 30 out of 33 reviews
Rating 8 - Good. 3 out of 33 reviews
Rating 6 - Okay. 0 out of 33 reviews
Rating 4 - Poor. 0 out of 33 reviews
Rating 2 - Terrible. 0 out of 33 reviews

10/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

10/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location on Zambezi river is stunning. Sunset cruise leaves from hotel jetty. Some animals in hotel grounds. Staff very polite and helpful. Courtesy bus to town. All in all beautiful.
Stayed 4 nights in Dec 2024

8/10 Good

Gail

Stayed 3 nights in Nov 2024

10/10 Excellent

Deborah

Travelled with partner
Liked: Amenities
Beautiful place with friendly and efficient staff.
Stayed 3 nights in Nov 2024

10/10 Excellent

Arlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It really is a unique and beautiful hotel. The staff are all extremely helpful and the ambience is lovely. We were also blessed to have seen an elephant literally almost next to us whilst having a drink in the grounds.
Stayed 4 nights in Nov 2024

10/10 Excellent

Alistair

Travelled with partner
Liked: Amenities
Beautiful grounds, fantastic facilities and very attentive wonderful staff.
Stayed 1 night in Nov 2024

10/10 Excellent

Joann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property. The staff was great. The rooms beautiful. Breakfast and Dining faciliites were very good. We enjoyed High Tea, served as it should be. I would definitely stay here again.
Stayed 3 nights in Oct 2024

10/10 Excellent

karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic and luxurious hotel it was just what we needed after a long safari. You will not be disappointed 5 Star place and the restaurants is excellent!
Stayed 2 nights in Sep 2024

10/10 Excellent

Steven, Singapore

Travelled with family
So often you doubt the praises from a traveler. But this hotel deserves all the top stars awards. EVERYONE, literally everyone was so gracious polite and welcoming. From the front desk, to the staff during breakfast, and even the men maintaining the grounds. It should be noted this hotel is secluded from a “town” and clearly designed for families with children. But we absolutely loved our entire experience with Palm River. Loved it
Stayed 3 nights in Sep 2024

10/10 Excellent

Nancy, Prospect Heights

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Avi

Liked: Cleanliness, amenities, property conditions & facilities
Was good in general, Do you want? The hotel recommended we did the early morning safari in the day of our checkout so that we have plenty of time prior to checkout. The Safari booked by the hotel was a private Safari and it was a disaster because their vehicle broke down which caused delays for the checkout and there was no leniency in terms of checkout by the manager. literally people were standing at our doors to make sure that we come out of the room and that really caused an unsatisfactory ending
Stayed 2 nights in Jul 2024

10/10 Excellent

Arshad

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2024

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Had a wonderful stay and the staff was excellent.
Stayed 4 nights in Apr 2024

10/10 Excellent

Hermien

Liked: Cleanliness, staff & service, room comfort
Fantastic
Absolutely fantastic. Thank you!
Stayed 3 nights in Mar 2024

10/10 Excellent

Grace.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is top of the art ,,(, a real 5 star,)hotel Absolutely new and clean in every aspect Staff alert and professional Would not hesitate to recommend this place to friends and family Will be back to stay again if given the opportunity
Stayed 3 nights in Dec 2023

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely rooms and property. Breakfast options were reasonable. Pool very clean. Dinner options were excellent. Food plentiful and very tasty. Nice place to relax. Saw hippos near the water while enjoying the outdoor dining space.
Stayed 2 nights in Oct 2023

10/10 Excellent

Sbahle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning
Absolutely perfect!
Stayed 1 night in Nov 2023

10/10 Excellent

Angus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Option
Great choice for Victoria Falls! The property is new, close to the town and falls and offers a relaxing environment with great staff and food options.
Stayed 2 nights in Oct 2023

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel and staff
Fantastic hotel. Faultless
Stayed 2 nights in Sep 2023

10/10 Excellent

margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful 2 night stay.Staff incredibly helpful & friendly.
Stayed 2 nights in Jul 2023

10/10 Excellent

Leland

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023

10/10 Excellent

Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectacular.
Staff goes out of their way to please and accommodate Amazing setting and great rooms, some nickel and dime charges for coffee,from a machine.. and given the exclusivity should be included .
Stayed 4 nights in Apr 2023

10/10 Excellent

raphael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2023

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful spot on the Zambezi!
Amazing place right on the Zambezi! New/beautiful construction with clean and comfortable rooms. Staff is incredibly helpful and they are able to arrange and coordinate any activities (guides falls tours, rafting, fishing, day trips to Chobe NP, etc.). Location is only minutes from Victoria Falls (town) and VFNP. Perfect spot…would definitely go back to!
Stayed 5 nights in Nov 2022

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The architecture is fantastic. The location on the banks of the Zambezi is fantastic. The property exudes quality, luxury and comfort. The staff was super friendly and went the extra mile to make us comfortable. Spending time at the hotel was as exciting as going out to do activities and coming back to our room was so satisfying every time. The dining area was particularly epic with the ultra high ceilings and decor fit for royalty, making breakfast in particular, an occasion to look forward to. We would stay here again. Well done Palm River Lodge!
Stayed 4 nights in Aug 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022