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Arbutus Inn

2.0 star property

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Photo gallery for Arbutus Inn

Premium bedding, desk, iron/ironing board, free WiFi
Interior
Front of property – evening/night
Interior entrance
Front of property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Parking included
  • Free WiFi
  • Business services

Explore the area

Map
2898 Douglas St, Victoria, BC, V8T4M9
  • Save-On-Foods Memorial Centre
    ‪18 min walk‬
  • Victoria Harbour
    ‪4 min drive‬
  • Victoria Clipper Ferry Terminal
    ‪5 min drive‬
  • Victoria, BC (YYJ-Victoria Intl.)
    ‪23 min drive‬

Room options

View all photos for Basic Room, 1 Double Bed

Basic Room, 1 Double Bed | Premium bedding, desk, iron/ironing board, free WiFi

Basic Room, 1 Double Bed

  • 10 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed

  • 16 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, desk, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds

  • 16 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed | Premium bedding, desk, iron/ironing board, free WiFi

Premium Room, 1 King Bed

  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Multiple Beds, Kitchen

Room, Multiple Beds, Kitchen | Shared kitchen | Fridge, microwave, coffee/tea maker

Room, Multiple Beds, Kitchen

  • 18 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Room, 1 King Bed, Kitchen

Premium bedding, desk, iron/ironing board, free WiFi

Room, 1 King Bed, Kitchen

  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds | Premium bedding, desk, iron/ironing board, free WiFi

Standard Double Room, 2 Double Beds

  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Ground Floor (only accessible by stairs)

Premium bedding, desk, iron/ironing board, free WiFi

Standard Room, 2 Double Beds, Ground Floor (only accessible by stairs)

  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Red Lion Inn and Suites

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, (3246)
The price is CHF 88
for 1 room
includes taxes & fees
25 Mar - 26 Mar
Red Lion Inn and Suites

About this property

Arbutus Inn

Hotel with free parking, a short walk to Government Street
A 24-hour front desk, a computer station and free self-parking are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a vending machine.
Arbutus Inn offers 52 air-conditioned accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit.

This Victoria hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Our customers tell us that they can't get enough of the helpful staff at Arbutus Inn. During your stay, you're just a quick walk from Government Street. Features include free WiFi in public areas and free self-parking.
  • Free WiFi
  • Free self-parking
  • Amenities include a computer and a vending machine
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 5-minute walk from Government Street and a 4-minute drive from Victoria Harbour
Arbutus Inn offers its guests a vending machine. A computer station is on site and WiFi is free in public spaces. Free self parking is available.

This Victoria hotel is smoke free.

Languages

English, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 19

Check-out

Check-out before 11 AM
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property does not accept debit, prepaid, or gift cards, or cash for the room deposit.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 150.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Children aged 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Arbutus Inn
Arbutus Inn Victoria
Arbutus Victoria
Arbutus Inn Hotel
Arbutus Hotel Victoria
Arbutus Inn Victoria
Arbutus Inn Hotel Victoria

Arbutus Inn Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 583 out of 1245 reviews
Rating 8 - Good. 455 out of 1245 reviews
Rating 6 - Okay. 123 out of 1245 reviews
Rating 4 - Poor. 45 out of 1245 reviews
Rating 2 - Terrible. 39 out of 1245 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Sahil

Travelled with partner
Liked: Amenities
Bed was very uncomfortable, I didn’t get good sleep last night.
Stayed 1 night in Dec 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Bryan, Langley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was small cozy room just right for me to recover from a days driving.
Stayed 1 night in Dec 2024

10/10 Excellent

CHU

Stayed 1 night in Nov 2024

10/10 Excellent

Jennifer

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleasantly surprised - the rooms had many modern updates, comfortable beds and were meticulously clean! We will for sure be back :)
Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Theresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly.
Stayed 2 nights in Dec 2024

10/10 Excellent

jeannette

Stayed 1 night in Nov 2024

8/10 Good

Paula

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, budget price, decent accommodation.
Stayed 1 night in Dec 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lise was amazing
I arrived hours before check in time for a heart operation the next day. Lise was amazing. She checked me in and arranged for a wake up call the next morning and a taxi ride to the hospital. She also recommended a restaurant across the street called Spooners Diner and it was off the charts good. The only not great thing is that the walls are very thin and so a fair bit of noise.
Stayed 1 night in Dec 2024

8/10 Good

jeannette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Frequent visitor
We stay here quite often on our overnight trips to see family in Victoria. The staff is helpful and friendly. The rooms are clean and spacious for the price.
Stayed 1 night in Dec 2024

10/10 Excellent

Liezel, Tsawwassen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed here for 4 nights and everything was great and the price is excellent.
Stayed 3 nights in Dec 2024

8/10 Good

Rylie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Kathleen, Courtenay

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our "go to" for Victoria. Staff very friendly. Extremely convenient.
Stayed 1 night in Dec 2024

10/10 Excellent

ZHAOYANG

Stayed 1 night in Nov 2024

10/10 Excellent

Olivia

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located, friendly, helpful staff, very clean
Stayed 1 night in Nov 2024

2/10 Terrible

Keli

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathtub was amazing that's it. It was loud, if you complain they do not ask tenants to be quiet. It was loud 24 hours. They will not move you rooms. 3 nights stay, no sleep, filthy. Staff didn't care to help. I warm anyone who wants to stay here. All you get is an apology.
Stayed 3 nights in Nov 2024

4/10 Poor

Deborah

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the kitchen table and huge tv
Stayed 1 night in Nov 2024

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown, not a very big parking lot but enough spots..Not much dining except mall a few blocks away..Very friendly staff, clean room & replenished supplies when asked..Will definitely stay here in future
Stayed 2 nights in Nov 2024

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities
Great location as it’s on the route from the ferry with a stop very close to the Arbutus Inn. I did need to walk down the street after I checked in and there were a couple of times when I felt a bit uneasy. The room was good with a very nice bathroom. The carpet was a bit worn and had a stain. Overall it was great for the $$
Stayed 1 night in Nov 2024

10/10 Excellent

TERESA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Maricristina

Liked: Cleanliness
Stayed 1 night in Nov 2024

8/10 Good

Theresa

Liked: Staff & service
Stayed 2 nights in Nov 2024

8/10 Good

Alycha, regina

Liked: Staff & service, property conditions & facilities
Great staff, poor area but i have stayed here before. They have got better with trespassers.
Stayed 1 night in Nov 2024