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4.7 out of 5
Exceptional!
See all 70 ebookers Reviews

"We had such a wonderful few days and had an amazing reception from Armin. We upgraded our room on checkin and i am delighted we did as it really made ... " More

By a verified traveller on Wed 18 Sep 2019

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Suite (Anantara, Extra Bed 2Ad + 1Ch)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite (Anantara, Extra Bed 3Adults)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite (Premium 1 Bedroom, Extra Bed 3Adults)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite (Premium 1 Bedroom)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite (Anantara)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Anantara Palais Hansen Vienna Hotel ratings based on 70 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Anantara Palais Hansen Vienna Hotel

Everyone (18) Couples (34) Business (1) Family (10) Friends (3) Other (2)
1 out of 5
Considering i stay over 15years 50-100 hotel nights a year in europe of which often kempinskis i say with good heart that have never experienced more bad service and attitude than in this hotel. The entire front office staff and food and beverage management should be fired. Lobby bar where where max 3 tables occupied could not ask ONCE if we want something to order.. when they brought new drinks after we somehow catch them they left table uncleaned of hours old snack left overs etc. But the best part was when we told 1h advance we need taxi to airport.. some utterly useless doorman who said often 5 minutes failed.. we where about to loose very expensive flights and as time passsed the incredible doorman got more less caring and said go take a train and walked away. When we politely but strongly said we expect 5 start hotel in capital find us taxi in one hour he saif what a F.. you want more from me.. i tried.. even grosses the street where was maraton. Reception was equally useless attitude and only my eventual total yelling at them and proposing one employee would use personal car ONE very nice personell Samy saved our trip. Thank You to him as he was only person worthy to be saying he works in Kempinski. I have shared this experience wih over 100 frequent business travelers i know. Ofc my Vienna friends said Kempinski Vienna is last they recommend anyway but this was top. The stay was 7.5-8.5.2022

Posted by on 13 May 2022

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Comment from Hotel Management

18 May 2022 by Florian Wille

Dear Mr. Hirv, We are very sorry to hear that you were not satisfied with your stay at our hotel. We take your feedback very seriously and have discussed it in detail with the respective staff members to ensure that any issues are resolved. However, we would like to clearly distance ourselves from the accusation that our staff did not assist you in getting to the airport. As the internationally renowned charity run "Wings for Life" took place in Vienna on the day in question, there were roadblocks and delays throughout the city. Because of this, no taxis could get to the hotel. In view of the difficult traffic situation and the urgency, our staff recommended using public transport, as this is a reliable, safe and very convenient alternative in Vienna. We are very sorry that this was misunderstood and interpreted as a lack of helpfulness, but this is neither the intention of our staff nor does it reflect our attitude. We would be pleased if you would come back to our offer and contact me directly to clarify any further misunderstandings. With kind regards, Florian Wille General Manager

5 out of 5

Posted by on 26 Dec 2019

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Comment from Hotel Management

23 Apr 2020 by Florian Wille, General Manager

Thank you very much for your review! We look forward to welcoming you again at Palais Hansen Kempinski.

5 out of 5
We had such a wonderful few days and had an amazing reception from Armin. We upgraded our room on checkin and i am delighted we did as it really made our trip! Looking forward to coming back again in the future Many thanks Samantha

Posted by on 18 Sep 2019

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Comment from Hotel Management

23 Apr 2020 by Florian Wille, General Manager

Thank you very much for your review! We look forward to welcoming you again at Palais Hansen Kempinski.

5 out of 5

Basically perfect

Everything was great, the location, the room, the service and staff. There is really nothing negative to say. Would go again.

Posted by on 21 Apr 2018

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1 out of 5
King bed is two small bed joined badly so you sink in between of them

Posted by on 12 Apr 2018

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Comment from Hotel Management

19 Apr 2018 by Reception Desk

Dear guest, thank you for your feedback. In case we can assist you with a room move or a quick service in the room, to make the beds more comfortable for you, please contact the reception desk any time! warm regards

5 out of 5
It was absolutes great. The Location is Perfect.

Posted by , from Seitzerland on 17 Dec 2017

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5 out of 5

Overall excellent

All excellent from service, room, reception and food.

Posted by on 31 Mar 2016

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5 out of 5

Overall excellent

All excellent from service, room, reception and food.

Posted by on 31 Mar 2016

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5 out of 5

Beautiful Vienna Experience

As an older woman traveling alone, this hotel could not have been better. From the first moment, with an offer of cold water until the last when a taxi for my trip to the airport was quickly hailed for me, it was exceptional. The room was beautiful and with the easy to manage iPad, I could do everything without searching. The dining was fabulous, even to lunch in the lobby. The staff was exceedingly helpful, getting me English newspapers, printing my boarding pass, making change for me, seeing to every need in a very cheerful manner. I will stay in Kempinski hotels whenever I can.

Posted by on 19 May 2015

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5 out of 5

Great family holiday

Great experience. Fantastic hospitality, very pleasant and professional staff, good location. They don't come much better.

Posted by on 24 Jun 2013

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.