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"Stayed two nights - no hot water available either morning. Fortunately it was working in the evening, but not a good start to the day. Poor sound proo ... " More

By a verified traveller on Sun 09 Dec 2018

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Classic Room, 1 Single Bed (Quiet Location)

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Standard Apartment, 3 Single Beds, Kitchenette (Quiet Location)

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Classic Room, 2 Queen Beds (Quiet Location)

Bed Count 2 Queen Beds Maximum Occupancy 2 Max

Classic Room, 1 Double Bed (Converts to 2 TwinBeds;Quiet Location)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

During your stay at Best Western Plus Hotel Arcadia, you're just a quick walk from Madame Tussauds Vienna. Features include free WiFi in public areas, plus a bar and a business centre. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi and wired Internet
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a sauna and a playground
  • Within a 10-minute walk of Madame Tussauds Vienna and Wurstelprater
  • Airport pick-up shuttle service available for a fee
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Best Western Plus Hotel Arcadia ratings based on 18 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Best Western Plus Hotel Arcadia

Everyone (7) Couples (5) Business (1) Family (2) Friends (1)
3 out of 5

Posted by on 28 Jun 2024

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3 out of 5
Stayed two nights - no hot water available either morning. Fortunately it was working in the evening, but not a good start to the day. Poor sound proofing of rooms too. Friendly staff.

Posted by on 9 Dec 2018

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4 out of 5

Good for exploring Vienna

Rather small but clean and practical room. Friendly and helpful staff. Lobby and lounge as well as fitness room and sauna are very small. Good base for exploring Vienna: 5 minutes walk to U-Bahn and train station (Praterstern), 3 stops to center of old town. The neighbourhood of the hotel seems a bit run down, and some may find it unpleasant to walk from the U-Bahn station to the hotel late at night. However, the streets and the park are well lit, and we didn't have any bad experience.

Posted by on 1 Oct 2014

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4 out of 5

Posted by on 21 Jul 2022

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5 out of 5

Posted by on 19 Aug 2020

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2 out of 5
Sehr unfreundliches Personal. Zimmer war oke. Frühstücksbuffet war essbar aber teils vertrockneter Käse, Kaffemaschine oft ohne Milch.

Posted by on 3 Jan 2020

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4 out of 5
Sehr gutes Hotel preis/leistung stimmt. Würde wieder gehen wenn wir nochmals nach Wien gehen.

Posted by , from zürich on 13 Apr 2018

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3 out of 5

Etwas in die Jahre gekommen

Pros: Frühstücksbuffet Nähe zur U-Bahn
Cons: Zimmertüre abdichten
Location: Mitten in einem Wohnquartier, nah zur U-Bahn, hat kleine Läden, Restaurants in der Nähe.
Ich hatte ein EZ im 7. Stock, leider war das Zimmer nicht so toll. Holzabdeckung die gegen die Wand schlug, Während der ganzen Nacht brannte das Licht im Gang, leider schloss meine Zimmertüre nicht ganz und ich hatte ein beleuchtetes Zimmer. Frühstück jedoch vielseitig und Personal sehr hilfsbereit und freundlich.

Posted by , from Schweiz on 3 Feb 2018

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4 out of 5

Sauberes Hotel gut gelegen...

Pros: Das Frühstück
Cons: Nein
Location: 5 Min vom Prater. 8 Min U- Bahn 3 Stationen und man ist in der City
Wir waren zu zweit 3 Nächte im Best Western Hotel Arcadia. Das Zimmer war sehr sauber, die Betten sehr bequem es hat an nichts gefehlt. Bei dem Frühstück hat es an nichts gefehlt. Wurstwaren, Käse, versch. Konfi, Müesli, Joghurt, verschiedene Brotsorten, Brötli, Rührei, Speck usw..... Auch das Personal war freundlich und hilfsbereit. Auch die Lage ist Tipp top. In 5 Minuten zu Fuss auf dem Prater in 8 Minuten bei der U Bahn. 3 Stationen und man ist auf dem Stefansplatz mitten in Wien. Absolut zu empfehlen.....

Posted by , from Schweiz on 26 Nov 2017

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4 out of 5

Tolles Preis-/Leistungsverhälnis👍

Wir hatten einen tollen Aufenthalt in Wien, dank der guten Lage des Hotels. Wir werden wieder kommen.

Posted by , from Wislikofen, Schweiz on 5 Nov 2017

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About the Best Western Plus Hotel Arcadia

Location Max-Winter-Platz 5, Vienna, Vienna 1020

Property Features

There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and a meeting room. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A sauna, a terrace, and multilingual staff are also featured at Best Western Plus Hotel Arcadia. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. For a fee, parking is available. Smoking is allowed in designated areas at this Art Deco Vienna hotel.

  • 1 building
  • 72 guestrooms or units
  • 5 levels
  • Built in 2013
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • 1 conference room

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Playground on site
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge) , Offsite parking reservations required

Transport

  • Train station: Vienna Praterstern Station (1.7 km / 1 mi)
  • Metro station: Vorgartenstraße Station (0.5 km / 0.3 mi)
  • Property shuttles: Airport pick-up
  • Parking: Self parking available for a surcharge

Room Amenities

Best Western Plus Hotel Arcadia offers 72 accommodations with a safe and coffee/tea makers. Beds feature premium bedding. 42-inch flat-screen televisions come with satellite channels. Bathrooms include baths or showers, dressing gowns, slippers and complimentary toiletries. This Vienna hotel provides complimentary wired and wireless Internet access. Additionally, rooms include a hairdryer and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Bath or shower
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Blackout curtains
  • Climate control
  • Ensuite bathroom
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 10:30 AM.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Boat tours nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path to lift
  • Wheelchair accessible path of travel
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 2:00 AM

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Best Western Plus Hotel Arcadia offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 35.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets: EUR 10 per pet, per night
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash. For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Parking height restrictions apply
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 18 per person
  • Airport shuttle fee: EUR 58 per vehicle (maximum occupancy 4)
  • Self-parking fee: EUR 18 per night
  • Nearby parking fee: EUR 18 per night
  • Pet fee: EUR 10 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Arcadia
  • Best Western Plus Arcadia
  • Best Western Plus Arcadia Vienna
  • Best Western Plus Hotel Arcadia
  • Best Western Plus Hotel Arcadia Vienna
  • Best Plus Arcadia Vienna
  • Best Western Plus Hotel Arcadia Hotel
  • Best Western Plus Hotel Arcadia Vienna
  • Best Western Plus Hotel Arcadia Hotel Vienna

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.