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Graben Hotel

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Graben Hotel

Front of property
Lobby sitting area
Lunch, dinner served; Italian cuisine, al fresco dining
Premium bedding, minibar, in-room safe, individually decorated
Reception

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Room service
  • 24/7 front desk
  • Parking available
  • Pet-friendly
  • Housekeeping

Explore the area

Map
Dorotheergasse 3, Vienna, Vienna, 1010
  • Stephansplatz
    2 min walk
  • Hofburg Imperial Palace
    3 min walk
  • St. Peter's Church
    3 min walk
  • Vienna (VIE-Vienna Intl.)
    35 min drive

Room options

View all photos for Superior Room

Superior Room | Premium bedding, minibar, in-room safe, individually decorated

Superior Room

  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Standard Double Room

Premium bedding, minibar, in-room safe, individually decorated

Standard Double Room

  • 18 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Standard Double Room Single Use

Premium bedding, minibar, in-room safe, individually decorated

Standard Double Room Single Use

  • 18 sq m
  • Sleeps 1
  • 2 Single Beds

View all photos for Standard Single Room

Standard Single Room | Premium bedding, minibar, in-room safe, individually decorated

Standard Single Room

  • 14 sq m
  • Sleeps 1
  • 1 Single Bed

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Exterior

Hotel Royal

Pet-friendly
Free WiFi
Restaurant
Air conditioning
4.5 out of 5, Wonderful, (1002)
The price is CHF 154
for 1 night
includes taxes & fees
6 Jan - 7 Jan
Hotel Royal

About this property

Graben Hotel

Hotel with a 24-hour front desk, steps from Jüdisches Museum
Along with a restaurant, this smoke-free hotel has coffee/tea in a common area and a business centre. WiFi in public areas is free. Other amenities include self parking, conference space and concierge services.
Graben Hotel offers 52 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Flat-screen televisions come with cable channels.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us they can't get enough of Graben Hotel's great location. During your stay, you're just a quick walk from Stephansplatz. Enjoy features like free WiFi in public areas, plus a restaurant and a business centre. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy Italian cuisine while dining at Trattoria Santo Stefano
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the location and the helpful staff
  • Steps from Jüdisches Museum and Plague Column
  • Airport and train station pick-up shuttle service available for a fee
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. Public spaces have free WiFi. A business centre, a meeting room, and limo/town car service are available. Event space at this hotel measures 431 square feet (40 square metres) and includes conference space. An airport shuttle (available on request) and a train station pick-up service are available for a fee. Multilingual staff, tour/ticket assistance, and coffee/tea in common area are also featured at Graben Hotel. Parking is available for a fee.

This 4-star Vienna hotel is smoke free.

Trattoria Santo Stefano – This restaurant specialises in Italian cuisine and serves lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). A children's menu is available.
Room service (during limited hours) is available.

Languages

English, French, German, Italian, Portuguese, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 6:00 AM to 11:00 PM on request
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service
  • Parking on site (EUR 35 per day)

Food and drink

  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Trattoria Santo Stefano

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 431 square feet of conference space
  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: EUR 260
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: EUR 260

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: EUR 10 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 70.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 30 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 48 per vehicle (one-way, maximum occupancy 3)
  • Self-parking fee: EUR 35 per day
  • Pet fee: EUR 10 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: EUR 260 (subject to availability)
  • Late check-out fee: EUR 260 (subject to availability)
  • Rollaway bed fee: EUR 70.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Graben Hotel offers transfers from the airport and train station (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours from 15 September to 31 May.

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Graben Hotel
Graben Hotel Vienna
Graben Vienna
Hotel Graben
Graben
Graben Hotel Hotel
Graben Hotel Vienna
Graben Hotel Hotel Vienna

Graben Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 501 out of 1005 reviews" "
Rating 8 - Good. 396 out of 1005 reviews" "
Rating 6 - Okay. 79 out of 1005 reviews" "
Rating 4 - Poor. 17 out of 1005 reviews" "
Rating 2 - Terrible. 12 out of 1005 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Luis E

Liked: Cleanliness, staff & service, property conditions & facilities
Near Everything in Vienna
Excellent location. Excellent staff. Room small with limited space for luggage. Parking far away. The 4 stars probably too much, but I would come back due to the other advantages.
Stayed 3 nights in Sep 2024

8/10 Good

Linda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is centrally located near most of the sites. Central Vienna is very walkable and safe. Lots of shopping and restaurants to enjoy. Most of the staff were helpful with a few exceptions but we learned not all Viennese are personable sometimes when asking for directions or questions we felt as if we were bothering them. But one would think in the hospitality business they would try to step it up. But it wouldn’t stop me from staying there again.
Stayed 5 nights in Sep 2024

10/10 Excellent

Greg

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Wonderful place. Located near the Stephansplatz with easy access to Viennas amazing subway system. Quiet at night so sleep is possible. Friendliest staff with the best breakfast buffet I’ve had (and I always look for hotels with an included breakfast). Great restaurant at night also. Hotel definitely improved my stay
Stayed 8 nights in Sep 2024

10/10 Excellent

John

Liked: Staff & service
Stayed 5 nights in Sep 2024

8/10 Good

Gary

Liked: Cleanliness, amenities
A/C did not cool off room at all. Terribly hot all the time. We had to open windows and it was very noisy
Stayed 2 nights in Sep 2024

8/10 Good

JENNY

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location
Stayed 2 nights in Aug 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice staff and good for the budget!
Stayed 5 nights in Aug 2024

8/10 Good

Keith

Stayed 3 nights in Aug 2024

6/10 Okay

Tomasz

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel outdated.tiny rooms.great location
Stayed 1 night in Jul 2024

10/10 Excellent

John Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A traditional Hotel right in the heart of Vienna. Very friendly atmosphere and attentive staff.
Stayed 7 nights in Aug 2024

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Very central and fabulous staff
Stayed 7 nights in Aug 2024

10/10 Excellent

Lynette

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was so centrally located! Only a few minutes to the Spanish Riding School and St. Peter's, where a concert was held. The breakfast buffet was included, and there was a wide variety of options. We also ate at the Italian restaurant on the premises, which was good. Lots of amenities in the bathroom, including Q-tips. I would definitely recommend this hotel.
Stayed 2 nights in Aug 2024

10/10 Excellent

Branimir, Podgorica

Travelled with partner
Liked: Amenities
Personal👍👍👍👍
Stayed 1 night in Aug 2024

8/10 Good

Hilary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly hotel in the perfect place. The Trattoria attached is excellent too.
Stayed 5 nights in Aug 2024

8/10 Good

Xin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent mid-city location, very convenient to walk around.
Stayed 2 nights in Aug 2024

10/10 Excellent

sohee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location , walkable to every famous place within 10 min. breakfast was good! some noise from restoraunt but it was lovely,too.
Stayed 3 nights in Aug 2024

8/10 Good

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities
We had a leaky AC unit and they fixed it and left us an amazing complimentary tort! Rooms are very small but you can’t beat the location! Amazingly central!
Stayed 4 nights in Aug 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Great location but not the most comfortable stay
The great: location, downstairs restaurant for dinner, nice of them to bring a cake for my birthday. The bad: beds very uncomfortable and creaky, pillows basically flat (but thankfully they brought us more pillows upon request) hotel is non smoking but it reeks of smoke in the upstairs hallways, the front desk kind of unhelpful - asked them for a restaurant recommendation for birthday dinner and the reply was “whatever you want, they’re all good” which was possibly the least helpful advice ever.
Stayed 4 nights in Aug 2024

10/10 Excellent

Slava

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Right in the heart of Vienna, still budget friendly
Stayed 1 night in Jul 2024

8/10 Good

Cecilia, Bakersfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 4 nights in Jul 2024

10/10 Excellent

Laurie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to shopping and restaurants. Public transportation close by. Great service from staff.
Stayed 4 nights in Jul 2024

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an older hotel with lots of history so we weren’t expecting modern. But it was still clean and the staff was friendly! It was so nice to come to a room that was cool after being out in the heat all day!
Stayed 3 nights in Jul 2024

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This quaint, historic hotel in Vienna is centrally located, yet very quiet! While the crowds outside are looking for shopping and dining options, our room was quiet and peaceful. We easily walked to major attractions from here, including the Sisi Museum, Albertina Museum, Spanish Riding School and so much more. The staff was extremely accommodating and top notch! We highly recommend Hotel Graben
Stayed 3 nights in Jul 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely stay here again
Great location right in city center near all the shops, museums, and restaurants. Room was very nice and quiet I was a little concerned being that it’s an older building and a boutique type hotel but this was fantastic. The front desk and other staff very friendly too.
Stayed 5 nights in Jun 2024

6/10 Okay

Julie

Travelled with group
Liked: Cleanliness
The bed was very hard - they need to update their mattresses. The A/C went out on a very hot weekend and we were told they could not fix it until the following day. We slept with the windows open and MAJOR construction right outside at sunrise.
Stayed 4 nights in Jun 2024