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Mercure Wien City

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Wien City

Exterior
Exterior
Reception
Arcade
Privilege, Room, 1 Queen Bed | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Room service
  • Pet-friendly
  • Breakfast available
  • 24/7 front desk
  • Housekeeping
  • Parking available

Explore the area

Map
Hollandstrasse 3, Vienna, Vienna, 1020
  • Schwedenplatz
    5 min walk
  • St. Stephen's Cathedral
    11 min walk
  • Stephansplatz
    11 min walk
  • Vienna (VIE-Vienna Intl.)
    20 min drive

Room options

View all photos for Privilege, Room, 1 Queen Bed

Privilege, Room, 1 Queen Bed | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Privilege, Room, 1 Queen Bed

  • 19 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

  • 19 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room (King Size or 2 Single Size Beds)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Room (King Size or 2 Single Size Beds)

  • 24 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Standard Room, 1 Double Bed, View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Double Bed, View

  • 19 sq m
  • Sleeps 1
  • 1 Double Bed

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About this property

Mercure Wien City

Riverwalk Vienna hotel in Leopoldstadt with a 24-hour front desk
A snack bar/deli, self parking and concierge services are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour front desk, tour/ticket assistance and a front desk safe are on-site. Housekeeping is available on request.
Mercure Wien City offers 123 accommodations with laptop-compatible safes and a hairdryer. LCD televisions come with digital channels. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Mercure Wien City, you're just a quick walk from Danube River. You'll find features such as free WiFi in public areas, plus a snack bar/deli and breakfast (surcharge).
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Just a 3-minute walk from Karmeliter Market and 5 minutes on foot from Vienna Crime Museum
  • Pets welcome for a fee
There's a snack bar/deli on site. Public spaces have free WiFi. Multilingual staff, tour/ticket assistance, and concierge services are also featured at Mercure Wien City. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Vienna hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 10:30 AM.
Room service (during limited hours) is available.

Languages

English, French, German, Hungarian, Italian, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (EUR 25 per day)
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; EUR 25 for adults and EUR 25 for children
  • Snack bar/deli

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • On the riverwalk

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in fee: EUR 30
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 59

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: EUR 9 per pet, per day
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 50 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 25 for adults and from EUR 25 for children
  • Self-parking fee: EUR 25 per day
  • Pet fee: EUR 9 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: EUR 30 (subject to availability)
  • Late check-out fee: EUR 59 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Mercure City
Mercure City Wien
Mercure Wien
Mercure Wien City
Mercure Wien City Hotel
Mercure Wien City Hotel Vienna
Mercure Wien City Vienna
Wien Mercure
Wien Mercure City
Mercure Hotel Vienna
Mercure Hotel Wien City
Mercure Wien City Hotel
Mercure Wien City Vienna
Mercure Wien City Hotel Vienna

Mercure Wien City Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 27 out of 64 reviews" "
Rating 8 - Good. 29 out of 64 reviews" "
Rating 6 - Okay. 6 out of 64 reviews" "
Rating 4 - Poor. 1 out of 64 reviews" "
Rating 2 - Terrible. 1 out of 64 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Mark, Kingston

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The front desk staff were very friendly and helpful. The hotel is close to everything. The only challenge was the cleaning staff would open the door while knocking, you would not get a chance to respond. The room had no do not disturb sign so we had to request one from front desk.
Stayed 5 nights in Sep 2024

8/10 Good

LUZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were 4 days at this hotel, Excellent service, basic amenities, but overall, we were very satisfied. Breakfast buffet, was pretty good, we liked the option to make our own fresh fruit/ veggies juice.
Stayed 4 nights in Sep 2024

6/10 Okay

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The location was great and the room was nice and spacious. However l, the room had a weird odor and the a/c didn’t seem to work well at all the room got extremely hot at night.
Stayed 3 nights in Aug 2024

6/10 Okay

Amir

Travelled with family
No good no bad
Stayed 4 nights in Aug 2024

10/10 Excellent

Binita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, clean and practical. Breakfast was expensive but plenty other options outside the hotel within walking distance.
Stayed 4 nights in Aug 2024

10/10 Excellent

Colin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice Vienna
Nice option very near the centre
Stayed 3 nights in Jul 2024

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

10/10 Excellent

Ara

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2024

10/10 Excellent

Luis, Guatemala

Liked: Cleanliness, staff & service, property conditions & facilities
Excelent location
Stayed 4 nights in Jun 2024

10/10 Excellent

Ashley

Stayed 3 nights in Jun 2024

10/10 Excellent

Elvis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Three nights stay, comfy room, nice central location. Staff friendly and helpful. The only wish would be to have more/a better storage space for clothes.
Stayed 3 nights in Jun 2024

8/10 Good

Karen

Stayed 3 nights in May 2024

10/10 Excellent

Seyed Mohammad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly. Breakfast was expensive.
Stayed 5 nights in Mar 2024

8/10 Good

Jennifer

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very lovely hotel. Decor looks fab. Staff very welcoming and friendly. Breakfast was enjoyable, calm and spacious. The only downside is no bar just a vending machine.
Stayed 3 nights in Mar 2024

8/10 Good

JUAN MANUEL

Liked: Cleanliness, staff & service, property conditions & facilities
El lugar donde está el hotel es conveniente por su accesibilidad y ubicación pero carece de lugares cercanos para comer.
Stayed 3 nights in Sep 2024

8/10 Good

herbert tjam-gie Lieuw a

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is located in a quiet street nearby the underground and city center around 5 -10 minutes by foot
Stayed 3 nights in Sep 2024

8/10 Good

Monica Eva

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

8/10 Good

Fábio Augusto

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

10/10 Excellent

Andreas, Berlin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotel liegt sehr gut und alles ist zu Fuß erreichbar. Das Personal war immer sehr freundlich
Stayed 3 nights in Aug 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

4/10 Poor

Cedric

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bastante mal estado
Mal estado en todo el hotel. Tetcho baño roto. 1 assensor muy lento por todo el hotel. Desayuno a precio 4 estrella.
Stayed 2 nights in Jul 2024

6/10 Okay

Murugu

Travelled with family
Liked: Staff & service
Stayed 3 nights in Jul 2024

8/10 Good

Kadir

Travelled with family
Liked: Property conditions & facilities, room comfort
mercure
otel genel olarak iyi konum güzel asansörün iyileştirilmesi gerek resepsiyondaki celal bey çok ilgiliydi kendisine çok çok teşekkür ederiz
Stayed 4 nights in Jul 2024

8/10 Good

Päivi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotellin henkilökunta erittäin ystävällinen ja hotellin sijainti hyvä.
Stayed 3 nights in Jul 2024

10/10 Excellent

Arturo, Los Mochis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena estadía el personal muy amable ,cerca de la plaza de San Esteban y buen desayuno.
Stayed 4 nights in Jul 2024