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28 Feb 2020 by Guest Relations Manager
Dear Guest, thank you very much for taking the time to share your impression with us and for choosing Novotel Suites Wien. First of all, we hope you had a good time in Vienna and that you also took some positive experiences with you. We are sorry that you encountered such major problems during your stay. Regarding the renovation, we are unfortunately aware that it can be a burden for our guests, even if the workers try to respect the resting times. However, I will of course pass on your experience to my colleagues and we may put the renovation more clearly when booking. Unfortunately, there is no other way to renovate than during the regular business. Unfortunately, there is no adequate excuse for this. We sincerely apologize again and hope that one day you will be our guest again despite these inconveniences. Our doors are always open for you. Best regards, Michaela Kaineder
27 May 2024 by Markus Koller, Cluster General Manager
Sehr geehrter Renato,wir danken Ihnen, dass Sie sich die Zeit genommen haben, Ihr Feedback zu Ihrem Aufenthalt bei uns zu hinterlassen.Es ist erfreulich zu hören, dass Sie unsere Zimmerausstattung geschätzt haben und wir hoffen, dass diese zu Ihrem Komfort beigetragen hat.Wir bedauern jedoch zu hören, dass unser Zimmerservice nicht Ihren Erwartungen entsprochen hat. Bitte seien Sie versichert, dass unser Team stets bemüht ist, herausragenden Service zu bieten. Wir bedanken uns auch für Ihre Anmerkungen bezüglich der Sauberkeit und möchten Ihnen versichern, dass dies nicht unserem üblichen Standard entspricht. Unser Ziel im Novotel Suites Wien City Donau ist es, ein makelloses Umfeld zu schaffen, und wir nehmen Ihr Feedback ernst.Wir freuen uns, dass Sie die Ruhe unserer Lage und die umfassenden Annehmlichkeiten, die wir bieten, zu schätzen wissen. Unsere engagierten Mitarbeiter sind stolz darauf, ein einladendes und gut ausgestattetes Umfeld für unsere Gäste zu schaffen.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen, um Ihnen einen makellosen Service zu bieten.Mit freundlichen Grüßen,Markus Koller, Cluster General Manager
13 May 2024 by Markus Koller, Cluster General Manager
Sehr geehrter Gast,wir danken Ihnen herzlich für Ihr wunderbares Feedback.Es erfüllt uns mit großer Freude, dass Sie die Sauberkeit unserer Suiten, den Zustand des Hotels sowie unseren Service und die Ausstattung Ihrer Suite hervorheben. Die Zufriedenheit unserer Gäste hat für uns höchste Priorität und es ist schön zu hören, dass wir Ihre Erwartungen erfüllen konnten.Herzlichen Dank, dass Sie die positiven Aspekte Ihres Aufenthaltes mit uns teilen. Unser Team arbeitet stetig daran, unseren Gästen einen angenehmen und komfortablen Aufenthalt zu bieten.Wir freuen uns auf ein baldiges Wiedersehen im Novotel Suites Wien City Donau.Mit freundlichen Grüßen,Markus Koller, Cluster General Manager
6 Nov 2023 by Markus Koller, Cluster General Manager
Sehr geehrter Johannes,vielen Dank für Ihr Feedback.Es freut uns sehr, dass Sie mit der Sauberkeit Ihrer Suite und den Annehmlichkeiten zufrieden waren. Wir legen großen Wert darauf, unseren Gästen einen angenehmen Aufenthalt zu bieten.Wir bedauern jedoch, dass Sie mit unserem Kundenservice und der Rezeption nicht zufrieden waren. Wir nehmen Ihr Feedback ernst und werden es intern besprechen, um unseren Service kontinuierlich zu verbessern. Unser Team ist stets bemüht, unseren Gästen einen freundlichen und hilfsbereiten Service zu bieten, und wir entschuldigen uns für etwaige Unannehmlichkeiten, die Ihnen dadurch entstanden sind.Wir hoffen, Sie bei Ihrem nächsten Besuch in Wien wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen,Markus Koller, Cluster General Manager
13 Dec 2020 by Guest Relations Manager
Dear Guest, thank you so much for taking the time to place a review and for choosing Novotel Suites Wien for your stay. First of all, we hope that you had a comfortable stay and took some positive impressions with you. Nevertheless, let me express my sincere apologies, if we weren't able to meet all of your expectations, which possibly affected your stay negatively. We appreciate all kinds of comments, so therefore you are always welcome to write us an e-mail. We would be grateful to get the chance of welcoming you as our guest again someday. Best regards, Michaela Kaineder
1 Mar 2020 by Guest Relations Manager
Lieber Gast, vielen herzlichen Dank für Ihr tolles Feedback und dass Sie uns Ihr Vertrauen geschenkt haben. Es freut uns sehr, dass Sie besonders das Zimmer, die Lage und das Frühstück gemocht haben. Ich werde Ihre netten Kommentare selbstverständlich an meine KollegInnen weiterleiten. Weiters hoffen wir, dass wir Ihre Erwartungen großteils erfüllen konnten und würden uns sehr freuen, Sie eines Tages wieder als unseren Gast begrüßen zu dürfen. Unsere Türen stehen Ihnen immer offen. Herzliche Grüße, Michaela Kaineder
30 Oct 2019 by Guest Relations Manager
Dear Guest, thank you very much for placing a review and for choosing Novotel Suites Wien. First of all, we hope you had a good time in Vienna and that we met most of your expectations. Nevertheless, let me express my sincere apologies, if you faced any inconvenience. You are always welcome to share further feedback with us via e-mail. Anyway, we hope that we will get the chance of welcoming you as our guest again someday. Best regards, Michaela Kaineder
15 Jul 2019 by Guest Relations Manager
Dear Guest, thank you very much for taking the time to place a review. We hope you enjoyed your time in Vienna and at Novotel Suites Wien. You are always welcome to share further feedback our questions via e-mail with us. We would be grateful to get the chance of welcoming you as our guest again. Best regards, Michaela Kaineder
19 Jun 2019 by Guest Relation Manager
Dear Guest, thank you very much for your positive feedback. We hope, we were able to meet your expectations and are happy that you especially enjoyed our location. We would be grateful to get the chance of welcoming you as our guest again someday. Best regards, Michaela Kaineder
28 May 2019 by Guest Relation Manager
Dear Guest, thank you very much for your positive review. We hope you had an enjoyable stay and that we will get the chance of welcoming you as our guest again. Best regards, Michaela Kaineder
As a guest of Novotel Suites Wien City, you'll find a terrace, a vending machine, and multilingual staff. Public spaces have free WiFi and wired Internet. You can enjoy a drink at the bar/lounge. The eco-certified Novotel Suites Wien City also features tour/ticket assistance, a garden, and coffee/tea in common area. Parking is available for a fee. This 4-star Vienna hotel is smoke free.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi , Free wired internet
Self parking (surcharge)
Novotel Suites Wien City offers 158 accommodations with a safe and free newspapers. Beds feature premium bedding. Flat-screen televisions come with satellite channels and first-run films. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a separate bath and shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - 1
This property accepts credit cards; cash is not accepted
Safety features at this property include a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. The tax ID number is 1. This property accepts Visa, Mastercard, American Express, Diners Club and Eurocard. Cash is not accepted.
For guests' safety, the property includes a security system in all accommodation.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.
Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.
