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7 Apr 2024 by Ruby Lissi Team
Hey Frédéric, thank you for sharing your thoughts on your recent stay with us. We're glad you recognized the value of our central location, right in the pulse of the city's historic heart. That’s an integral part of our Lean Luxury philosophy—offering prime spots that allow our guests to immerse themselves fully in the city experience.We're currently in the process of adding a rooftop terrace to Ruby Lissi, which promises breathtaking views of Vienna, along with additional Lean Luxury rooms designed to enhance your city adventure. However, this transformation phase means the hotel is buzzing with activity, and we regret any disturbance this may have caused you, including the noise and the unexpected work you encountered. We're also sorry to hear that our service wasn't up to scratch during your stay. We really appreciate you getting in touch to let us know. Rest assured, we'll forward your feedback to the right person and hope you'll give us another chance some time. Your Ruby Lissi Team
27 Mar 2024 by Ruby Lissi Team
Hey Saskia, vielen Dank, dass du dir die Zeit genommen hast deinen Aufenthalt bei uns in der Ruby Lissi zu bewerten. Unsere Hotels eröffnen wir oft in bereits existierenden Gebäuden, die wir dann mit innovativen Ideen in ein Hotel verwandeln. Durch die einzigartige Architektur der Häuser kann es in Einzelfällen zu abweichenden Grundrissen der Zimmerkategorien kommen. Schade, dass dein Zimmer deshalb etwas dunkler war. Gerne kannst du bei der nächsten Buchung im Vornherein Bescheid geben, dann können wir dir ein helleres Zimmer zuteilen. Wir möchten, dass unsere Gäste sich bei uns wohl fühlen, daher legen wir größten Wert auf Sauberkeit und Komfort. Es tut uns also sehr leid, dass du da eine andere Erfahrung machen musstest. Der Geruch ist allerdings nicht auf mangelnde Sauberkeit zurückzuführen, sondern auf das Kanalsystem. Wir haben jedoch einige Möglichkeiten, die Zimmer in kürzester Zeit wieder wohlriechend zu machen - also sprich beim nächsten Mal gerne einen unserer Hosts an, die bei jeglichen Anliegen für dich da sind. Wir hoffen, dich dennoch bald wieder bei uns oder in einem unserer anderen Hotels zu sehen. Dein Ruby Lissi Team
There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A vending machine, multilingual staff, and coffee/tea in common area are also featured at Ruby Lissi Hotel Vienna. This 4-star Vienna hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Ruby Lissi Hotel Vienna offers 127 air-conditioned accommodations with a safe and designer toiletries. This individually decorated and furnished accommodation includes desks. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Rooms have partially open bathrooms. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
To make arrangements for check-in, please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 2 AM, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 2 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
