6/10 Okay
Julita, Lake Forest
Travelled with family
28 Feb 2025
Liked: Cleanliness
Disliked: Staff & service
I didn't like the service.Before we left early in the morning I requested the front desk to have our room cleaned because it got messy when everybody took a shower around 7 am.When we returned so tired and feel so sticky because of the heat around 3 pm, the room was still a mess with wet towels I placed on the floor and the room was not cleaned yet.I asked the staff in the front desk, she said we have to wait because the cleaners will clean the vacant rooms first, the ones with occupants even though we requested was last priority.I got mad because I feel so sleepy already and the room was a mess because I had three teenagers with long hairs and their towel were so wet so it made the room smell.That's the only time they clean so we have to endure the smell of the chemicals they used.Their service needs improvement and they should take care of the people staying there.From 7 am to 3 pm is quiet enough time for them to clean the room especially when we really requested it to be clean.I can still remember this very well because it was an important visit I made to that place.