2/10 Terrible
John
10 Dec 2024
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
You Don't Always Get What You Pay For
The good: great room, very comfortable bed, and the shower was amazing.
The bad: resort fees, 55 dollar breakfast buffet, being stuck away from any real restaurants and having to pay exorbitant prices because you are essentially stranded, everything is charged (come on, you're going to brag about the snorkeling and the charge me to rent a snorkel??), fees, fees, more fees.
The ugly: when we first arrived, we walked up to the front desk clerk, very eager and happy to be on our vacation, "hi, how are you?" my wife said to the clerk, who was looking down and had ignored us for a couple of minutes. She finally, briefly looked up..."she can help you down there", then went back to whatever it was she was doing that was a lot more important than the customers.
If you're going to charge fifteen dollars for a cocktail, put it in a glass. Wine in a glass is also a travesty. Many of the restaurants were closed.
Avoid the store at all costs, unless overpaying by 50% for everyday items is on your buck list.
Honestly, I think they are getting a lot of mileage out of the lagoon, which is pretty awesome. The rest of the resort quality doesn't match the prices.
This was our third stay, each one progressively worse. There won't be a fourth.
John
Stayed 2 nights in Nov 2024