6/10 Okay
Murat, West Wickham
Travelled with partner
3 Dec 2024
Liked: Cleanliness, amenities, property conditions & facilities
Let me start first with positive things!
Great location!
Great size room 216 only not sure about others.
Newly opened hotel with great decor!
Well done on providing Glass bottles water in room I was staying not sure about others!
Big spaces bathroom only room 216 great oak parkay wood flooring and comfortable bed and pillows. 43 inch wide Tv.
The man in the Reception checked us couple of hours early into room and provided 2 lovely round chocolate cakes as a treat and many thanks for that.
One more receptionist offered us airport transportation with local taxi as a courtesy of the hotel because they were miss selling junior suites as a deluxe room because I booked my reservation through Expedia and as junior suites turned up at the hotel and they checked us into Deluxe room up to now they are still claiming for our room is JS. No deluxe? thank you for that
Let me start with negative things.
No bath tub and bidet in room 216 very big bathroom totally wasted space?
Shower doesn’t have any flow it doesn’t come down like a rain shower and powerful.
Air conditioning in the room not reliable either blows cold air goes too hot. You can call reception ask them to stop it.
Breakfast was very limited and boring same thing last 3 days that we were staying there service slow and unreliable each day under staffed breakfast area need more staff and more choice on the menu and in the buffet area.
I paid Expedia £677 for the 3 nights with breakfast for 2 people not sure how much of that mone
Murat
Stayed 3 nights in Nov 2024