2/10 Terrible
VALENTYNA
2 Oct 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We stayed there for 1 night on 25 of September. Staff on reception said that we have to pay extra 50 zlotys because of early check-in. Than after 3 minutes came another staff and said that we have to pay 100 zlotys for that. After I said that previous lady said it costs 50, he said ok, so 50. What was that? But ok, we went to the room and everything was fine, but in the evening i woke up from the sound that somebody is trying to open our door, there were few tries to open it and after 3 attempt the door opened and i saw some man, so i screamed and when he saw me, he closed the door and went away. I was there with child and my mother. We all were scared and didn't know what to do. So i went to the reception and explained what happened and the receptionist said "sorry, that was me, I was preparing another room next to yours and i opened your room by mistake". But i don't think that this excuses are true because the maid is the one who's preparing the room, and they do it in the day time, not at 9p.m., so i don't see any reason why the receptionist came to our room. The only thing that comes to my mind is that he wanted to rob us. Even if it's not, we couldn't sleep after that, because we didn't feel safe and we were scared, so we barricaded the door with our luggage and a chair. That was a restless night before 16 hours flight. That's all. Terrible experience
VALENTYNA
Stayed 1 night in Sep 2024