4/10 Poor
Paul
16 Mar 2025
Average to poor for cost
We were looking forward to a relaxing couples stay and after booking we were very concerned about reviews we had read.
We were greeted by a friendly receptionist which poor English who explained we were in the Manor House part of the hotel. We were pleased about this as the building is stunning. Once we found our way down there we were disappointed to find no bar, restaurant or even staff to explain where I room may be. No signage as you walked through the door so it was trial and error to find our room. Once we did track it down in the roof space the room was clean and fairly spacious. The bath robes were suitable for a teenager and a child. My wife couldn’t even get hers on ! We had booked dinner in the restaurant and the staff all of them were very friendly but we have to say plastic tables and a low grade pub bar food menu is not restaurant food !
We were put off using the spa facilities after a guest complained about it being full of screaming children and they had booked a spa stay. They had been given a full refund and their dinner and stay for free. I wish we had also complained now at the time. This is disappointing as one of the reasons for our stay was a spa experience. My wife had emailed to ask about treatments earlier in the week and nobody had bothered to get back to her. We ended up getting suppliers from nearby and staying in our roof space room all evening as it was such a rabbit warren to negotiate . Overall average stay, poor for the cost !
Paul
Stayed 1 night in Mar 2025