4/10 Poor
Nicole
Business traveller
9 Dec 2024
Disliked: Amenities, property conditions & facilities
Buyer beware.
Arrived and was told the elevator unexpectedly broke but was supposedly being fixed the next day. Did not happen. An employee told me the elevator had been broken a month! So when I had booked the reservation for over $500 a night, they knew the lift was broken, yet put me in a room 7 stories up and lied that it would be fixed the next day. I had to take the gross fire exit stairs every day and night; very scary for a woman traveling alone. I stayed 4 days and the elevator was still broken when I checked out.
Also, one of the faucets in my bathroom didn’t work. Barely a trickle of water. Finally, the air was also broken in my room, so they had an incredibly noisy floor unit which was pushing air in from an open window in my room.
Despite all the issues, the employees were very nice; especially considering the problems they had to deal with and several guests who were angry because of same problems I experienced.
Nicole
Stayed 2 nights in Nov 2024