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del Lago Resort & Casino

4.0 star property

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Photo gallery for del Lago Resort & Casino

Property entrance
Couples treatment room(s), sauna, steam room, body treatments
Lobby sitting area
Couples treatment room(s), sauna, steam room, body treatments
Casino

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Bar

Explore the area

Map
1133 Route 414, Waterloo, NY, 13165
  • del Lago Resort & Casino
    ‪1 min walk‬
  • It's A Wonderful Life Museum
    ‪9 min drive‬
  • Waterloo Premium Outlets
    ‪13 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Refrigerator

Premium bedding, minibar, in-room safe, desk

Room, 2 Queen Beds, Refrigerator

  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Refrigerator

Premium bedding, minibar, in-room safe, desk

Premium Room, 2 Queen Beds, Refrigerator

  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Refrigerator

Premium Room, 1 King Bed, Refrigerator | Premium bedding, minibar, in-room safe, desk

Premium Room, 1 King Bed, Refrigerator

  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Refrigerator

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Refrigerator

  • 41 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Studio Suite, 1 King Bed, Refrigerator

Room service – dining

Junior Studio Suite, 1 King Bed, Refrigerator

  • 58 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, 2 Bathrooms

Deluxe Suite, 1 Bedroom, 2 Bathrooms | Living room | Flat-screen TV

Deluxe Suite, 1 Bedroom, 2 Bathrooms

  • 89 sq m
  • Sleeps 3
  • 1 King Bed

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About this property

del Lago Resort & Casino

Hotel with 7 restaurants, in the vicinity of Montezuma Winery
7 restaurants, a full-service spa and a casino are available at this smoke-free hotel. Additionally, a nightclub, 4 bars/lounges and a health club are on-site.
Del Lago Resort & Casino offers 205 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Flat-screen televisions come with premium satellite channels. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a health club.
Spa del Lago has 14 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the comfortable beds at del Lago Resort & Casino. During your stay, you're just a quick walk from del Lago Resort & Casino. Enjoy features like 7 restaurants, 4 bars and a full-service spa.
  • Options for a bite to eat or a relaxing drink include 7 restaurants, a coffee shop and 4 bars/lounges
  • Buffet breakfast offered for a fee
  • Indulge with massages, manicures and pedicures or body scrubs at Spa del Lago
  • Services include a porter, luggage storage and wedding services
  • On-site recreation includes a gym
  • Guests really like the accommodation for the cleanliness and comfy beds
  • 8 minutes by car from Montezuma Winery and 8 minutes from National Memorial Day Museum
  • Airport shuttle service available for a fee
  • Dogs welcome free of charge
Del Lago Resort & Casino offers its guests a full-service spa and a health club. There are 7 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 4 bars/lounges.

A business centre and meeting rooms are available. A casino, a nightclub, and spa services are also featured at the business-friendly del Lago Resort & Casino. An airport shuttle (available 24 hours) is available for a fee.

This 4-star Waterloo hotel is smoke free.

Guests can enjoy buffet breakfast for a fee.
Vine Bar & Grill – This restaurant serves lunch, dinner and light fare.
Portico By Fabio Viviani – This steakhouse serves brunch, lunch and dinner. Guests can enjoy drinks at the bar.
Farmers Market Buffet – This buffet restaurant serves brunch, lunch and dinner.
Sociale – This café serves breakfast, lunch and dinner.
24-hour room service is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee: USD 12 per person
  • 4 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Farmers Market Buffet
  • Food Court
  • Portico By Fabio Viviani
  • Sociale
  • Vine Bar & Grill

Things to do

  • 1,700 slot machines
  • 24-hour gym
  • 66 gaming tables
  • Casino
  • Full-service spa
  • Nightclub

Family friendly

  • Free cot
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden

Full-service spa

  • 14 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 3:30 AM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.0 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 12.00 per person
  • Airport shuttle fee: USD 100.00 per vehicle (one way)
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Del Lago Resort & Casino offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Lago Resort Casino Waterloo
Lago Resort Casino
Lago Casino Waterloo
Lago Casino
del Lago Resort & Casino Hotel
del Lago Resort & Casino Waterloo
del Lago Resort & Casino Hotel Waterloo

del Lago Resort & Casino Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 970 out of 1399 reviews
Rating 8 - Good. 269 out of 1399 reviews
Rating 6 - Okay. 79 out of 1399 reviews
Rating 4 - Poor. 58 out of 1399 reviews
Rating 2 - Terrible. 23 out of 1399 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went to.gamble everything was.right there
Stayed 1 night in Dec 2024

8/10 Good

Esrael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The casino have a very bad smell to it and has the past few times iv visited. The rooms are nice for the price
Stayed 1 night in Dec 2024

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything.
Stayed 1 night in Nov 2024

10/10 Excellent

Anthony

Liked: Cleanliness, amenities
Excellent service, Excellent People, Clean Rooms. Would Recommend to anyone that travels.
Stayed 1 night in Dec 2024

10/10 Excellent

Guillermo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was AMAZING
Stayed 1 night in Dec 2024

10/10 Excellent

roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Del Lago is an all in one stop. Staying in the hotel, I never had to go outside for good dining. The dealers were nicer than any casino I’ve been to. Del lago was a great little weekend getaway
Stayed 1 night in Nov 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. From motel, security and gaming staff everyone was friendly and helpful
Stayed 1 night in Nov 2024

10/10 Excellent

leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was such a great room
Stayed 1 night in Dec 2024

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities
No Christmas anything!
Stayed 1 night in Dec 2024

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Michelle, Hilton

Stayed 1 night in Nov 2024

8/10 Good

MARITZA

Stayed 1 night in Aug 2024

10/10 Excellent

Sandra

Stayed 1 night in Nov 2024

10/10 Excellent

Jack

Stayed 1 night in Nov 2024

10/10 Excellent

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt very safe at the property, it was very quiet, clean and the staff was very friendly. I would highly recommend this property to anyone looking for a very nice, affordable place to stay.
Stayed 4 nights in Nov 2024

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
The power was on and off and the elevators didn’t work. Otherwise start was great and would go back.
Stayed 1 night in Nov 2024

10/10 Excellent

Jayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
HAD A FUN TIME
Stayed 1 night in Nov 2024

6/10 Okay

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lack of gluten free options
Stayed 1 night in Nov 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time. Staff is great.
Stayed 1 night in Nov 2024

10/10 Excellent

Demos

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Amit

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in Nov 2024

2/10 Terrible

buddha

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
The power was out for hours, came on about 5 hours after. It’s morning now, TV still not working. Staff was extremely rude regarding the black, very disrespectful to my self and my wife when asking about the power….!! Never coming back, ever. Wouldn’t even do a refund for us. Terrible customer service….!!!
Stayed 1 night in Nov 2024