See all properties

del Lago Resort & Casino

4.0 star property

Choose dates to view prices

Photo gallery for del Lago Resort & Casino

Property entrance
Couples treatment room(s), sauna, steam room, body treatments
Premium bedding, minibar, in-room safe, desk
Couples treatment room(s), sauna, steam room, body treatments
Casino

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Bar

Explore the area

Map
1133 Route 414, Waterloo, NY, 13165
  • del Lago Resort & Casino
    ‪1 min walk‬
  • Montezuma National Wildlife Refuge
    ‪10 min drive‬
  • Waterloo Premium Outlets
    ‪13 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Refrigerator

Premium bedding, minibar, in-room safe, desk

Room, 2 Queen Beds, Refrigerator

  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Refrigerator

Premium Room, 1 King Bed, Refrigerator | Premium bedding, minibar, in-room safe, desk

Premium Room, 1 King Bed, Refrigerator

  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Refrigerator

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Refrigerator

  • 41 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Studio Suite, 1 King Bed, Refrigerator

Room service – dining

Junior Studio Suite, 1 King Bed, Refrigerator

  • 58 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, 2 Bathrooms

Deluxe Suite, 1 Bedroom, 2 Bathrooms | Living room | Flat-screen TV

Deluxe Suite, 1 Bedroom, 2 Bathrooms

  • 89 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Reception

The Lux Hotel & Conference Center, Ascend Hotel Collection

  • Pool
  • Breakfast included
  • Pet-friendly
  • Kids pool
4.2 out of 5, Very good, (337)
The price is CHF 98
for 1 room
includes taxes & fees
4 Jun - 5 Jun
The Lux Hotel & Conference Center, Ascend Hotel Collection

About this property

del Lago Resort & Casino

Hotel with 7 restaurants, in the vicinity of Montezuma Winery
7 restaurants, a full-service spa and a casino are available at this smoke-free hotel. Additionally, a nightclub, 4 bars/lounges and a health club are on-site.
Del Lago Resort & Casino offers 205 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Flat-screen televisions come with premium satellite channels. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a health club.
Spa del Lago has 14 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the comfortable beds at del Lago Resort & Casino. During your stay, you're just a quick walk from del Lago Resort & Casino. Enjoy features like 7 restaurants, 4 bars and a full-service spa.
  • Options for a bite to eat or a relaxing drink include 7 restaurants, a coffee shop and 4 bars/lounges
  • Buffet breakfast offered for a fee
  • Indulge with Swedish massages, manicures and pedicures or detox wraps at Spa del Lago
  • Services include a porter, luggage storage and wedding services
  • On-site recreation includes a gym
  • Guests really like the accommodation for the comfy beds and cleanliness
  • 8 minutes by car from Montezuma Winery and 8 minutes from National Memorial Day Museum
  • Airport shuttle service available for a fee
  • Dogs welcome free of charge
Del Lago Resort & Casino offers its guests a full-service spa and a health club. There are 7 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 4 bars/lounges.

A business centre and meeting rooms are available. A casino, a nightclub, and spa services are also featured at the business-friendly del Lago Resort & Casino. An airport shuttle (available 24 hours) is available for a fee.

This 4-star Waterloo hotel is smoke free.

Guests can enjoy buffet breakfast for a fee.
Vine Bar & Grill – This restaurant serves lunch, dinner and light fare.
Portico By Fabio Viviani – This steakhouse serves brunch, lunch and dinner. Guests can enjoy drinks at the bar.
Farmers Market Buffet – This buffet restaurant serves brunch, lunch and dinner.
Sociale – This café serves breakfast, lunch and dinner.
24-hour room service is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee: USD 12 per person
  • 4 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Farmers Market Buffet
  • Food Court
  • Portico By Fabio Viviani
  • Sociale
  • Vine Bar & Grill

Things to do

  • 1,700 slot machines
  • 24-hour gym
  • 66 gaming tables
  • Casino
  • Full-service spa
  • Nightclub

Family friendly

  • Free cot
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden

Full-service spa

  • 14 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)

More

  • Ballroom
  • Banquet hall
  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 3:30 AM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.0 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 12.00 per person
  • Airport shuttle fee: USD 100.00 per vehicle (one way)
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Del Lago Resort & Casino offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Lago Resort Casino Waterloo
Lago Resort Casino
Lago Casino Waterloo
Lago Casino
del Lago Resort & Casino Hotel
del Lago Resort & Casino Waterloo
del Lago Resort & Casino Hotel Waterloo

del Lago Resort & Casino Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1012 out of 1441 reviews
Rating 8 - Good. 267 out of 1441 reviews
Rating 6 - Okay. 80 out of 1441 reviews
Rating 4 - Poor. 57 out of 1441 reviews
Rating 2 - Terrible. 25 out of 1441 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All in all it was good value for a room. Many different dining options, food is very good. Beds are very comfy & rooms clean Staff is friendly & helpful. Staff wouldnt match online price , sobit was cheaper to book thru 3rd party! Odd i thought. Also the automatic revolving door ia still out of order after 4 months! Would recommend & will stay again.
Stayed 1 night in Feb 2025

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa was amazing, bed were comfortable, the lower key dining option was much better than the expensive portico restaurant. We didn’t want to come home!
Stayed 2 nights in Feb 2025

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Mark

I purchased travel insurance. It stipulated free cancellation up to 7:59 AM on the day of check in. My wife awoke at 9:30AM with an illness that forced a cancellation. BS!!! For example, what if the guest has a serious car crash en route, or is informed of a death in the family etc. Yes, it’s sour grapes on my part. AIG makes money, Expedia gets a cut, and Delago takes in the majority of the $150.00 My Discover card is being charged and I received ZERO PRODUCT OR SERVICE!!!! That was my last booking with Expedia or Delago!!!!
Stayed 1 night in Feb 2025

10/10 Excellent

Esther

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A must stay!

It was very nice the room was clean and comfortable and very big
Stayed 1 night in Feb 2025

10/10 Excellent

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at the hotel was great. I loved the comfortable large bed. The staff was professional. The property was clean. I would definitely stay here again.
Stayed 1 night in Feb 2025

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Ron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very clean comfortable room with plenty of room
Stayed 1 night in Feb 2025

8/10 Good

Novon

Travelled with partner
Liked: Amenities
The property was very properly taking care of .
Stayed 2 nights in Feb 2025

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not too far away. Professional staff.
Stayed 2 nights in Oct 2024

10/10 Excellent

Michele

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the hotel. The bed was soo comfortable. The room is set up so the lights come on when you walk in and turn off if no movement in 15 minutes. Sociale was a really good place to eat both dinner and breakfast. The casino slot games were paying out, not tons but doubled my money. Would definitely stay there again.
Stayed 1 night in Feb 2025

10/10 Excellent

Karin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always love staying here. We just wish they still had the buffet.
Stayed 1 night in Feb 2025

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and great places to eat inside
Stayed 1 night in Feb 2025

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing from check in to check out everything was just perfect and the beds are so very comfortable I just wish check was noon so I could of stayed in that bed
Stayed 1 night in Feb 2025

8/10 Good

Cecilio

Liked: Cleanliness, property conditions & facilities
Convenient stop over driving to New York City.
Stayed 1 night in Feb 2025

10/10 Excellent

Stephanie, Rochester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Del Lago is a beautiful hotel. Very professional, kind and helpful employees from the start of our stay to the end of our stay. The room was beautiful for a standard king size room. This is my go to for a staycation from now on. SN the food and drinks were wonderful. Wish I would’ve did better in the casino but not bad for breaking even.
Stayed 1 night in Feb 2025

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel wellkept up really enjoyed the experience
Stayed 1 night in Feb 2025

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Del Lago resort and casino was just what I had hoped it would be! The representatives were so friendly and knowledgeable about their property. Our room was clean and had ample seating. They offer bath robes for use during your stay, the robe was such a nice touch! The bed was a bit too soft for our liking but the linens were great. We enjoyed the gaming area as well and liked that it was large enough to have many machines but not so large that you feel consumed. Highly recommend a stay at this resort.
Stayed 1 night in Feb 2025

10/10 Excellent

Lisa, Ilion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy staying here. Quiet Clean love the food
Stayed 1 night in Feb 2025

8/10 Good

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem we had was the room next-door to us blaring their TV all night long. Otherwise nice room!
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Deana

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very quiet and conveniently located off NYS thruway.
Stayed 1 night in Feb 2025

10/10 Excellent

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love this place!!
Stayed 1 night in Feb 2025