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Extended Stay America Suites Chicago Elgin West Dundee

2.5 star property

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Deluxe Studio, 1 Queen Bed, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout curtains, iron/ironing board
Premium Studio, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout curtains, iron/ironing board
Deluxe Studio, 1 Queen Bed, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout curtains, iron/ironing board
Lobby
Lobby

Reviews

6.4 out of 10

Popular amenities

  • Pet-friendly
  • Gym
  • Breakfast included
  • Laundry
  • Air conditioning
  • Kitchen

Explore the area

Map
2185 Marriott Dr, West Dundee, IL, 60118
  • Hemmens Cultural Center
    ‪5 min drive‬
  • Advocate Sherman Hospital
    ‪6 min drive‬
  • Santa's Village
    ‪7 min drive‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪29 min drive‬

Room options

View all photos for Premium Studio, Non Smoking, Refrigerator & Microwave

Premium Studio, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout curtains, iron/ironing board

Premium Studio, Non Smoking, Refrigerator & Microwave

  • Sleeps 6
  • 2 Queen Beds

View all photos for Deluxe Studio, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Deluxe Studio, 1 Queen Bed, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe Studio, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 1 Queen Bed

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About this property

Extended Stay America Suites Chicago Elgin West Dundee

Hotel with free breakfast, near Santa's Village
This smoke-free hotel features a 24-hour fitness centre, a snack bar/deli and laundry facilities. Free on-the-go breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, barbecues and a picnic area are on-site. Weekly housekeeping is available.
Extended Stay America Suites Chicago Elgin West Dundee offers 141 air-conditioned accommodations with a hairdryer and an iron/ironing board. This accommodation is furnished with double sofa beds. Kitchens offer fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit and complimentary toiletries.

32-inch flat-screen televisions come with premium cable channels. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Extended Stay America Suites Chicago Elgin West Dundee, you'll be close to Santa's Village. You'll find features such as free breakfast, free WiFi in public areas and free self-parking. This property offers pet-friendly amenities, such as an off-lead area.
  • Free on-the-go breakfast served daily
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Amenities include a front desk safe, laundry facilities and a lift
  • On-site recreation includes a 24-hour gym
  • 5 minutes by car from Hemmens Cultural Center and 7 minutes from Santa's Village
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including an off-lead area
There's a snack bar/deli on site. Free breakfast is served daily. WiFi is free in public spaces. A 24-hour fitness centre, barbecue grills, and a picnic area are also featured at the business-friendly Extended Stay America Suites Chicago Elgin West Dundee. Free self parking is available.

This West Dundee hotel is smoke free.

Guests are served a free on-the-go breakfast daily from 6 AM to 9:30 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available daily 6 AM to 9:30 AM
  • Snack bar/deli

Things to do

  • 24-hour gym

Family friendly

  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (weekly)

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Hob
  • Ice maker
  • Kitchen
  • Microwave
  • Oven
  • Paper towels
  • Refrigerator
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property requires a deposit for all bookings where payment for the stay will be made in cash.

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet (varies based on length of stay), plus a deposit of USD 100.00 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 25 lb per pet)
  • An off-lead area is available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 100.00 per stay
  • Pet fee: USD 25 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

TownePlace Suites Marriott Chicago Elgin-West Dundee
TownePlace Suites Marriott Elgin-West Hotel Dundee Chicago
TownePlace Suites Marriott Chicago Elgin-West Dundee Hotel
TownePlace Suites Marriott Chicago Elgin-West Hotel
TownePlace Suites Marriott Chicago Elgin-West Dundee Hotel
TownePlace Suites Marriott Chicago Elgin-West Hotel
TownePlace Suites Marriott Chicago Elgin-West Dundee
TownePlace Suites Marriott Chicago Elgin-West
Hotel TownePlace Suites by Marriott Chicago Elgin-West Dundee
TownePlace Suites by Marriott Chicago Elgin West Dundee
Extended Stay America Chicago Elgin West Dundee
TownePlace Suites by Marriott Chicago Elgin West Dundee
Extended Stay America Suites Chicago Elgin West Dundee Hotel

Extended Stay America Suites Chicago Elgin West Dundee Reviews

Reviews

6.4
Rating 10 - Excellent. 100 out of 330 reviews
Rating 8 - Good. 58 out of 330 reviews
Rating 6 - Okay. 40 out of 330 reviews
Rating 4 - Poor. 46 out of 330 reviews
Rating 2 - Terrible. 86 out of 330 reviews

6.6/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Theresa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

Norma

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I was unpleased because I had to move three times from rooms. The first room had no toilet seat, the second room had no hot water and the final room was filled with fleas. My daughter has bite marks on her body from the fleas. I sent my daughter to the front desk and ask to give access to the outside door because we got licked out as we were leaving. The manager had the audacity to tell my daughter if we didnt leave by 11am, our deposit would be taken! Wow! I was in shock after all we went thru and she tells that to my daughter?? Unacceptable it was not even 11? I go in and ask to speak to the manager and she doesn't come out until I speak about my unpleasant experience and that they tell me my deposit will be taken? The guy was very respectful and apologized but the manager is horrible and bad customer service. I was told its new management! Well clearly their final inspection of the rooms is a lie! Otherwise I wouldnt had to move three times!
Stayed 3 nights in Nov 2024

8/10 Good

Wen-An

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

Imani

Stayed 1 night in Nov 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 13 nights in Nov 2024

2/10 Terrible

Ashley

Stayed 1 night in Nov 2024

2/10 Terrible

Carlos

Stayed 2 nights in Sep 2024

2/10 Terrible

MARIA

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
my room was falling a part and the staff did not care to fix the issue or give me another room. contacted expedia even sent them pictures and when expedia called them they lied and said the issues had been solved. it was ridiculous how expedia believed them. i am very disappointed but i have pictures with time stamp to proof in the horrible conditions we were staying.
Stayed 4 nights in Nov 2024

10/10 Excellent

Davyd

Stayed 1 night in Oct 2024

10/10 Excellent

Samuel

Stayed 1 night in Oct 2024

2/10 Terrible

Walter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was dirty and under staffed. Our room was not clean, had no towels and the television was broken. The local police came there twice while we were there.
Stayed 2 nights in Nov 2024

2/10 Terrible

Nathan

Stayed 2 nights in Oct 2024

4/10 Poor

Jorge

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

Manuel, Lenexa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
HORRIBLE. STAY AWAY. ROACHES, WATER ON FLOOR, Sketchy people, lots of noise GO ANYWHERE ELSE....
Stayed 1 night in Oct 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 7 nights in Oct 2024

10/10 Excellent

Miguel

Stayed 1 night in Sep 2024

2/10 Terrible

Carlos

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
During our stay we managed to get a room with leaking toilet. Water was dripping all night. On my way to the kitchen to wash my hands lencountered about 20 small cockroaches scattering back inside the cabinets
Stayed 1 night in Oct 2024

4/10 Poor

Noel

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Overall the room was just dirty. The floors were super dirty. The walls & doors were scuffed; one of the door had a huge hole/crack on it that made it unstable to swing. The oven had buttons that were burned or scratched off and were inoperable. Living room lamps were inoperable because the cords were cheeed or cut off. The room smelled like smoke and the bathroom had mold on the ceilings. We had a constant issue with flies in the room. The staff tried to make things better by moving us into a new room when I took photos of our room so that I wouldn’t be charged my deposit thinking we did the damages. The second room was almost as bad as the first. I think the entire property needs an update overall. Didn’t care that breakfast was as other have mentioned already just granola, muffins and coffee. Disappointed there was no where to fill a water bottle. We won’t be using ESA for futures stays.
Stayed 1 night in Oct 2024

4/10 Poor

Cody

Disliked: Cleanliness
The "breakfast included" consisted of granola bars and tiny muffins. No coffee
Stayed 1 night in Oct 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

10/10 Excellent

Hector

Travelled with family, Travelled with family and small children, Business traveller
Liked: Amenities, property conditions & facilities
Good stay
Stayed 2 nights in Oct 2024

8/10 Good

Malissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Rob

Stayed 1 night in Oct 2024

8/10 Good

Guy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

4/10 Poor

Derrick

Stayed 1 night in Oct 2024