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Sugar Mill hotel

4.0 star property

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Photo gallery for Sugar Mill hotel

Exterior
Exterior
Exterior
Outdoor pool
Exterior

Reviews

10 out of 10
Exceptional

Popular amenities

  • Breakfast included
  • Bar
  • Spa
  • Pool
  • Housekeeping
  • Parking included

Explore the area

Map
main street, West End, Tortola
  • Apple Bay
    ‪6 min walk‬
  • Cane Garden Bay Beach
    ‪8 min drive‬
  • Long Bay Beach
    ‪11 min drive‬
  • Road Town (RAD-Road Town Seaplane Base)
    ‪25 min drive‬

Room options

View all photos for DeLuxe Studios

DeLuxe Studios | Premium bedding, down duvets, memory-foam beds, in-room safe

DeLuxe Studios

  • 30 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Tiffany Prestige

Tiffany Prestige | Premium bedding, down duvets, memory-foam beds, in-room safe

Tiffany Prestige

  • 30 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Cane Garden Bay Beach Hotel

  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.9 out of 5, Exceptional, (89)
The price is CHF 400
for 1 room
includes taxes & fees
2 Mar - 3 Mar
Cane Garden Bay Beach Hotel

About this property

Sugar Mill hotel

On beach with outdoor pool for sandy fun near Apple Bay
Catch some rays at the beach or spend the day relaxing at Sugar Mill hotel's full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants.
Sugar Mill hotel offers 24 air-conditioned accommodations with laptop-compatible safes and espresso makers. Rooms open to balconies. This accommodation offers separate sitting areas. Memory foam beds feature down duvets and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with digital channels. Accommodation at this 4-star hotel has kitchenettes with fridges and coffee/tea makers. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.
Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Sugar Mill hotel. During your stay, you're just a quick walk from Little Carrot Bay. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free cooked-to-order breakfast served daily
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Options for a bite to eat or a refreshing drink include 2 restaurants, a coffee shop, a beach bar and 3 bars/lounges
  • Take a swim in the outdoor pool
  • Indulge with massages at the spa
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Just a 1-minute drive from Apple Bay and 6 minutes from Sage Mountain National Park
Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with complimentary cabanas and free beach club on site. At Sugar Mill hotel, pamper yourself with a treatment at the full-service spa and enjoy amenities such as an outdoor pool.

Free breakfast is available daily. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a beach bar. Public spaces have free WiFi. This beach hotel also offers a garden and a terrace. Self parking is free.

Smoking is allowed in designated areas at this 4-star West End hotel.

Guests are served a free cooked-to-order breakfast daily from 8:00 AM to 10:00 AM.
Sugar Mill hotel has 2 restaurants on site.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 8:00 AM to 10:00 AM
  • 2 restaurants
  • 3 bars/lounges
  • A beach bar
  • A coffee shop/cafe

Things to do

  • Designer stores
  • Free beach club
  • Full-service spa
  • Library
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room kitchenette
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • Outdoor furniture
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Hot stone massages
  • Outdoor treatment areas
  • Spa open daily
  • Swedish massages
  • Thai massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No lift

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with digital channels
  • Streaming services

Food and drink

  • Coffee grinder
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Ice maker
  • Kitchenette
  • Paper towels
  • Refrigerator
  • Restaurant dining guides
  • Wet bar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The property charges 3 per cent for credit card payments
There is no front desk at this property
Guests will receive an email 7 days before arrival with check-in instructions; your host will greet you
This property doesn't offer after-hours check-in
Prior to arrival, you must complete online registration via a secure link

Access methods

Host will greet you

Pets

  • Pets and service animals are not allowed at Sugar Mill hotel

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Credit card charges are subject to a surcharge of 3 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property does not have a front desk. This property doesn't offer after-hours check-in. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email 7 days before arrival with check-in information. The host will greet guests on arrival.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Sugar Mill hotel Hotel
Sugar Mill hotel West End
Sugar Mill hotel Hotel West End

Sugar Mill hotel Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 29 out of 32 reviews
Rating 8 - Good. 3 out of 32 reviews
Rating 6 - Okay. 0 out of 32 reviews
Rating 4 - Poor. 0 out of 32 reviews
Rating 2 - Terrible. 0 out of 32 reviews

10/10

Cleanliness

10/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Well run, beautiful and charming. Food was outstanding!
Stayed 2 nights in Jul 2024

10/10 Excellent

Mary Jo, San Antonio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the dining experience! Nice pool too!
Stayed 2 nights in Jun 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suger Mill is very clean with a friendly staff. Dining was fantastic.
Stayed 2 nights in Jun 2024

10/10 Excellent

Pamela Jayne, Micco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay great food too.
Stayed 4 nights in May 2024

10/10 Excellent

JASON

Travelled with family
Very good customer service and very good food. Will definitely be a repeat customer. Need a rental car for a day. They got you covered. Not enough time for breakfast before your flight. They pack one for you. Above my expectations.
Stayed 4 nights in Apr 2024

10/10 Excellent

Skip

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, somewhat secluded. Just what our group of 10 needed after a week of sailing around the VI’s. The staff are so accommodating, the food was great and the rooms were awesome. A true gem!
Stayed 2 nights in Apr 2024

10/10 Excellent

Chris

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This is a quaint boutique resort with amazing staff. Two restaurants on property are your primary choices and the food was excellent! Highly recommend if you’re looking for a quiet getaway.
Stayed 2 nights in Apr 2024

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique hotel with outstanding service
Beautiful hotel and location. The staff went out of their way to ensure we were well taken care of in all aspects. Very warm and friendly. The on-site restaurant had fantastic options and everything we ordered was delicious. My only regret was not staying longer.
Stayed 2 nights in Mar 2024

10/10 Excellent

Almuth Vandiveer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sugar Mill and Tortolla, BVI along the coast where this hotel is located the views are absolutely breathtaking, more so than any Island in the Caribbean and we have been to all of them. If you want a getaway at a quiet place with a fantastic Gourmet restaurant and beauty all around you then this is the place. Private Cottages tastefully furnished have direct views out over the water with your own private balcony. The Staff, managers, and owners could not be more hospitable and accommodating.
Stayed 6 nights in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Everything you need is right there. Andrea , Rupert, Dennis and Mary are wonderful!! So accommodating and helpful. We loved our stay there. Hope to return again soon.
Stayed 9 nights in Feb 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service
Loved our stay at the Sugar Mill! It was in a lovely location in a quieter part of the island with a small beach and gorgeous views of the sunset! Mary and Dennis, the owners were wonderful and Andrea, the general manager, went out of her way to make sure everything went smoothly including securing a rental car for us and organizing a day on a catamaran ensuring we had a stress free relaxing stay! The restaurant had a great ambience and food was delicious! Thank you for making our stay with you so enjoyable!
Stayed 9 nights in Feb 2024

8/10 Good

Roger, Durham

Stayed 8 nights in Feb 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Gilbert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Met Dennis the owner who guided me through awesome dinner selections, chicken pate, pumpkin black bean soup, lobster steak combo. just delicious, The hotel room was nicely decorated and had pretty flowers on the bed upon arrival. the staff were helpful, ordered are taxis for us and the restaurants were so pretty. service was awesome. We will be back again.
Stayed 1 night in Jan 2024

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely the cutest little hotel you could ever ask for. The staff and owners were absolutely adorable. I could not have asked for a better place to find.
Stayed 1 night in Jul 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2023

10/10 Excellent

Stephen

Stayed 2 nights in Jun 2023

10/10 Excellent

Kjell

Liked: Cleanliness, staff & service, property conditions & facilities
Arrive early no problem. Pool beach all services available. Best dinner restaurant on Tortola. Andrea was super attentive
Stayed 1 night in Jun 2023

10/10 Excellent

Geneviève

Liked: Cleanliness, staff & service, property conditions & facilities
Great property, third stay and always an amazing experience.
Stayed 4 nights in May 2023

8/10 Good

Frances

Liked: Cleanliness, staff & service, property conditions & facilities
The property, maintenance, management, dining options were all exceptional. The whole package was let down a little by the difficulty in getting attention / engaging with a couple of members of catering staff
Stayed 3 nights in May 2023

10/10 Excellent

Dale, Baton Rouge

Stayed 1 night in May 2023

10/10 Excellent

wende

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 days of heaven
Stayed 2 nights in Mar 2023

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023