4/10 Poor
Lori
27 Sept 2024
I’ve stayed at other Double Tree hotels that were wonderful. This hotel was dated, not clean.. I checked in and the room was extremely hot. The front desk said they would change my room…I encountered a women that told me her room on the third floor was cold…when I returned to the desk the clerk said I could only have a room on the fifth floor where I was…she refused to move my floor..just because…?…Room was stuffy, smelt bad and obviously hadn’t been stocked by the maid…Unfortunately I wasn’t able to make my flight the following day as I became sick…called to book the rm another night and told the clerk I wasn’t feeling well.. She said the room was available though I had to come downstairs to show my cc…I said I gave you cc and I’d less then 12 hrs ago.. she became stern and insisted I get downstairs.. well..need I say more! Will never return
Lori
Stayed 1 night in Sep 2024